PAULA PRYOR
San Antonio,TX
Summary
I am a hard-working and reliable person. I believe in going above and beyond to support my company and team. I have a strong work ethic and believe in doing the job right the first time. I'm looking for a position that will utilize my computer knowledge, strong people skills, organizational abilities and business experience. Diligent and knowledgeable in several fields. I'm devoted to helping businesses reduce fraud with proactive approaches.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Private Care
12.2022 - 10.2023
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced stress for patients and families through effective communication and empathetic support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted with personal hygiene and daily activities of life.
- Light house keeping and meals
Patient Care Technician
Private Care
05.2021 - 08.2022
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced stress for patients and families through effective communication and empathetic support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted w.ith personal hygiene and daily activities of life.
- Light house keeping and meals
FRAUD PREVENTION SPECIALIST
CBE Companies
06.2019 - 01.2021
- Investigated orders for Verizon
- Made decisions from my thorough research findings whether to approve or deny claims of account fraud
- Inbound and outbound.
Patient Care Technician
Private Care
03.2016 - 04.2018
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced stress for patients and families through effective communication and empathetic support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted with personal hygiene and daily activities of life.
- Light house keeping and meals
PATIENT CARE COORDINATOR
Bandera Family Healthcare
03.2015 - 12.2015
- Compile, process and maintain medical records for patients as well as for Social Security Administration and Lawyers
- Performed some ICD 9/10 coding
- Set appointments and processed payments
- I am very familiar with verifying Medicare and Medicaid, as well as various other insurance providers
- Obtained information from policy holders to verify accuracy of information given
- Updated existing policies and company records to reflect changes requested by policy holders and insurance company representatives.
Mobility Specialist
The Scooter Store Inc.
03.2011 - 03.2013
- Enhanced customer satisfaction by addressing and resolving mobility-related issues promptly and efficiently.
- Verified and familiar with Medicaid,Medicare and various insurances.
- Conducted comprehensive needs assessments to identify optimal mobility solutions tailored to client requirements.
- Provided exceptional customer support, maintaining a high level of expertise on all mobile devices and technologies.
- Increased revenue
- Heavy data entry.
PATIENT SERVICE REPRESENTATIVE
Scott and White Hospital
10.2008 - 10.2010
- Responsible for conducting blood drives and health fairs to educate individuals of the importance of blood donations
- Verified Medicare and Medicaid as well as all other insurance providers
- Entered and updated patient demographics
- Medical records maintenance for patients as well as Social Security Administration and Attorneys, etc..
- ICD 9 coding
- Assisted patients with appointments and payment options
- Collected and verified accurate information given by patients and policy holders
- Updated existing policies and company records to reflect necessary changes.
RETENTION CUSTOMER SERVICE REPRESENTATIVE
Sprint/Nextel
03.2002 - 03.2007
- Retain customer and business accounts
- Provided customer service for customers having issues with their cellular devices
- Handled very complex and escalated issues on large business accounts
- Performed troubleshooting
- Took payments and worked with collections
- Reduced churn and increased revenue.
Education
GED -
Judson High School
San Antonio, TXSkills
- Electronic Medical Records
- Referrals
- Prior Authorization
- Internet Explorer
- Insurance Verification
- Customer Service
- Customer Support
- Call Center
- CPR and AED certified
Certification
CPR and ADL
Timeline
Patient Care Technician
Private Care
12.2022 - 10.2023
Patient Care Technician
Private Care
05.2021 - 08.2022
FRAUD PREVENTION SPECIALIST
CBE Companies
06.2019 - 01.2021
Patient Care Technician
Private Care
03.2016 - 04.2018
PATIENT CARE COORDINATOR
Bandera Family Healthcare
03.2015 - 12.2015
Mobility Specialist
The Scooter Store Inc.
03.2011 - 03.2013
PATIENT SERVICE REPRESENTATIVE
Scott and White Hospital
10.2008 - 10.2010
RETENTION CUSTOMER SERVICE REPRESENTATIVE
Sprint/Nextel
03.2002 - 03.2007
GED -
Judson High School