Paula Rabbeth
La Grange,USA
Summary
Dynamic and results-oriented Regional Director of Operations with 25 years of proven expertise in team development and financial performance. A track record of driving operational excellence and fostering a culture of continuous improvement consistently leads to enhanced productivity and profitability. Eager to leverage extensive experience and strategic vision in a challenging new role, contributing to the success and growth of a forward-thinking organization. Committed to creating impactful solutions that align with organizational goals while empowering teams to achieve their full potential.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Director of Quality Management – IRF Hospital
Frazier Rehab Brownsboro
02.2024 - Current
- Director of Quality Management of a 40-bed in-patient rehab facility
- Facility Compliance Officer
- Conducted root cause analysis investigations on customer complaints or product failures, implementing preventive measures to avoid recurrence
- Oversite of health information, outcomes management and infection control teams
- Audit and review of charts for compliance
- Ensuring quality delivery of healthcare services
- Director of CARF Implementation team
- Developed and implemented a comprehensive quality management system to ensure compliance with industry standards and regulations
- Implemented data-driven quality metrics and key performance indicators (KPIs) to monitor and track the effectiveness of quality control processes
- Collaborated with cross-functional teams to develop and implement corrective action plans for non-conforming products or processes
- Developed and implemented a comprehensive quality management system to ensure compliance with industry standards and regulations
Director of Operations – PRN
TY Enterprises
02.2023 - Current
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Oversight of accounts receivable and payable
- Invoicing and quote development for specific customer needs
Regional Director of Operations – SUD Treatment
Crossroads Treatment Centers
10.2021 - 12.2023
- Implemented process improvements that increased productivity while maintaining high levels of service quality.
- Monitoring of turnover, labor, and medical cost for results in a 15% increase in KPIs
- Financial operational review of clinics in KY, NC and TX, with over 20 million in revenue
- Project lead for the development of the financial counselor program
- 68K revenue in labor savings per month
- Analyze of monthly compliance audits across 14 clinics to maintain DEA compliance
- Internal audit control and financial operational review of clinics in KY, NC and TX on a weekly/monthly/quarterly basis
- Improved customer satisfaction rates with proactive problem resolution and timely follow up which resulted in a 40% increase of patient satisfaction.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- 2023 INSPIRE Award Winner
Vice President/Assistant Vice President of Operations - SNF
Synchrony Rehabilitation (formerly Paragon Rehab)
06.2006 - 10.2021
- Monitored, reviewed and reporting of clinical documentation audit findings for 70 facilities
- Created and implemented N95 Fit Testing program for largest customer with 100% compliance
- Increased company profits by 10% optimizing performance strategies and improving efficiency to over 80%
- Managed and led 430 employees to maximize productivity while training staff on best practice protocol
- Directed two Area Mangers with tiered reporting of 43 campus program directors over 7 states
- Created and developed business reviews for 70 customers on a quarterly basis
- Created and developed detailed tracking and auditing report for of compliance of 1500 employees on a yearly basis
- Communicated regularly with executive team members to deliver pertinent details related to progress status for projects
- Oversaw all aspects of operations, including budgeting, resource allocation, and performance management
- Collaborated with cross-functional teams to develop and implement innovative strategies for market expansion
- Established strong relationships with key stakeholders, including clients, partners, and investors
- Developed and executed comprehensive business plans to drive growth and profitability
- Provided leadership and guidance to department heads to ensure alignment with organizational goals
Therapy Program Manager
Enduracare
03.2002 - 05.2006
- Facilitated and completed discharge plans for patients including coordination of care with other agencies as needed
- Managed daily operations of therapy program functions by providing strategic leadership for all team members
- Supervised daily administration and clinical planning for rehabilitation program within a 60 bed-resident facility.
Education
Master of Health Care Administration - Healthcare Administration
Purdue University Global
06.2022
Bachelor of Science - Occupational Therapy
Spalding University
05.2000
Bachelor of Science - Economics
Bellarmine University
05.1992
Skills
- Adaptable in fast past environment
- Proven leadership skills
- Strategic planning
- Conflict management
- Excellent customer service skills
- Microsoft Office Suite
Affiliations
- KY Occupational Therapy Association
- American Occupational Therapy Association
- Golden Key International Honour Society
Certification
- Six Sigma Lean Black Belt
- Team Building Certified
- Occupational Therapist KY, IN, OH
Timeline
Director of Quality Management – IRF Hospital
Frazier Rehab Brownsboro
02.2024 - Current
Director of Operations – PRN
TY Enterprises
02.2023 - Current
Regional Director of Operations – SUD Treatment
Crossroads Treatment Centers
10.2021 - 12.2023
Vice President/Assistant Vice President of Operations - SNF
Synchrony Rehabilitation (formerly Paragon Rehab)
06.2006 - 10.2021
Therapy Program Manager
Enduracare
03.2002 - 05.2006
Bachelor of Science - Economics
Bellarmine University
Master of Health Care Administration - Healthcare Administration
Purdue University Global
Bachelor of Science - Occupational Therapy
Spalding University