Summary
Overview
Work History
Education
Skills
Softwares:
Timeline
Generic

Paula Ragsdale

Primm Springs,TN

Summary

Organized Payroll and Human Resource professional recognized for taking initiative and meeting challenges head-on. Solution-focused individual analyzes and resolves complex payroll problems and processing errors. Maintains payroll operations by consistently following policies and procedures. Extensive Payroll tax background from multi-state registrations, filing, balancing, and amendments. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

14
14
years of professional experience

Work History

Contract Payroll Coordinator

Wellpath
Nashville, TN
12.2023 - Current
  • Responsible with team of processing payroll for more than 16,000 employees on Bi-weekly schedule
  • Assisted in transition of subcontractors from AP to Payroll for processing
  • Responsible for subcontractor payroll
  • Responsible for accuracy of payroll functions
  • Facilitated timely resolution of any discrepancies between vendor invoices and employee earnings and deductions.
  • Reviewed employee timecards for accuracy before submitting them for approval.
  • Implemented new processes or technologies designed to improve efficiency within the department's operations.
  • Responded promptly to inquiries from government agencies concerning unemployment compensation claims or other tax-related issues.
  • Provided support to employees regarding issues related to their paychecks or other payroll matters.
  • Ability to work in a fast pace and evolving environment while maintaining organization and a positive attitude
  • Excellent organizational and time management skills.

Sr. Payroll Specialist

Crosslin, PLLC
Nashville, TN
11.2021 - 11.2023
  • Managed the process for annual 1099 generation for the firm, processing for more than 400 clients
  • Responsible processing payroll for more than go clients on varied schedules; Bi-Weekly, Semi-monthly or Monthly
  • Implementation of new accounts
  • Balancing Payroll Taxes, working agency notices, processing amendments as needed
  • Lead a process by which the firm increased revenue and was able to successfully qualify and gain more than $4M in ERC Funding for our clients
  • Responsible for accuracy of payroll functions
  • Optimized the process for payroll processing with more than go clients to ensure the efficiencies and accuracy of the client payrolls
  • Assisted in improving the onboarding process for new payroll and HR clients
  • Reconciled payroll tax filings to ensure accuracy and completeness
  • Successfully developed a process for streamlining payroll tax notices for our clients
  • Ensured timely filing of all applicable quarterly and annual tax returns related to payroll activities.
  • Coordinated with outside vendors regarding payment of taxes or other obligations related to payroll functions.
  • Ability to work in a fast pace and evolving environment while maintaining organization and a positive attitude
  • Excellent organizational and time management skills.
  • Conducted audits of timesheets, leave requests, and benefit enrollments to ensure accuracy and compliance with policies and procedures.
  • Developed strategies to improve the efficiency of the payroll process.
  • Calculated and processed employee deductions such as taxes, benefits and garnishments.
  • Performed payroll processing for multiple companies utilizing various software packages.

Payroll Specialist

Chartwell Hospitality
Franklin, TN
12.2017 - 11.2021
  • Responsible for all payrolls processed
  • Processed weekly and bi-weekly payrolls for more than 1,800 employees at more than 41 properties-(multi-state)
  • Implementation of new accounts
  • Responsible for accuracy of payroll tax filings
  • Working agency notices, processing amendments as needed
  • Handles confidential information with complete discretion
  • Handles Unemployment claims and hearings to minimize rate increases
  • Reconciles all payroll functions with the Accounting team
  • Effectively present ideas, facilitate group decision making process or negotiate with internal and/ or external customers
  • Ability to juggle shifting priorities and deadlines with various complex issues at a departmental or functional level
  • Ability to work in a fast pace and evolving environment.
  • Generated reports detailing hours worked by department, location, employee type as requested by management.
  • Ensured that all necessary taxes were withheld accurately from each employee's paycheck.
  • Provided timely customer service support to employees regarding questions about their paychecks or other payroll issues.
  • Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Payroll Operations Supervisor

Benefitmall
Franklin, TN
11.2010 - 12.2017
  • Monitored and participated in daily activities involving follow up, taking escalated client calls, emails and worked to resolve open client issues
  • Managed team weekly and monthly to ensure timeliness of progress and efficiencies within their performance
  • Met with staff monthly one on one's to discuss their progress and future goals
  • Developed policies/procedure changes and effectively communicated them to the staff
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Assisted in creating budgets for departmental expenses including personnel costs.

Education

High School Diploma -

Columbia Central High School
Columbia, TN
05-1989

Skills

  • Regulatory Compliance
  • Wage Garnishments/Escheatment checks
  • Payroll Tax Regulation and Compliance
  • Recordkeeping skills
  • Reporting abilities
  • Process Improvements
  • Documentation requirements
  • Tax law knowledge
  • Coordinating projects
  • Payroll software proficiency
  • Investigating problems
  • Garnishment processing
  • Strength in research
  • Reporting expertise
  • System migrations
  • Employee Relations
  • Payroll Administration
  • Project Management
  • Data Reconciliation
  • Policy Adherence
  • Audit Support

Softwares:

  • ADP
  • Paylocity
  • UltiPro/ UKG/ Kronos
  • Paychex
  • Gusto
  • Intuit/ Quickbooks

Timeline

Contract Payroll Coordinator

Wellpath
12.2023 - Current

Sr. Payroll Specialist

Crosslin, PLLC
11.2021 - 11.2023

Payroll Specialist

Chartwell Hospitality
12.2017 - 11.2021

Payroll Operations Supervisor

Benefitmall
11.2010 - 12.2017

High School Diploma -

Columbia Central High School

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Paula Ragsdale