Paula Randall
Jerome,ID
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Assistant Teacher
Head Start Program
08.2020 - Current
- Responsible for the planning and implementing of the seven hour daily classroom routine while ensuring that all program, policies, procedures, and curriculum practices are being met.
- Create and present classroom lesson plans for 18 children based upon “Highscope” curriculum while scaffolding the individualized learning abilities and skill levels of children ages 3-5.
- Ensure children’s health and safety at all times during through developmentally appropriate practices, maintaining environment hygiene, and adhering to state and federal regulations for child care centers.
- Manage and maintain child files and other related documents, while adhering to FERPA regulations and other policies and procedures relating to client confidentiality.
- Observe, record, and analyze anecdotal evidence of children’s growth and learning objectives using COR Advantage.
- Create and maintain an environment of community for children, families, and staff that celebrates diversity and is culturally sensitive.
CNA
Quinn Meadows
06.2015 - 08.2019
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering call lights in a 45 bed long term care and rehabilitation facilit.
- Reduced risks of patient infection and cross-contamination by sterilizing equipment and following infection control policies and procedures.
- Document electronically cares given, changes in health, family concerns, and other related information.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Sales Associate
Dillard's Department Store
07.2006 - 01.2007
- Solved customer challenges by offering relevant products and services.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Managed efficient cash register operations.
- Increased cosmetic sales by 20% while managing the Elizabeth Arden Makeup counter
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Monitored customers for signs of security concerns and escalated issues to management.
Receptionist Administrator
United Way Of Sacramento
05.1995 - 10.1997
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance, often matching individual needs with community resources.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Answered and routed approximately 650 incoming calls a day for four non-profit agencies that shared the building.
- Provided clerical support for the director's assistant.
Education
Associate of Arts - Early Childhood Education
Collage of Southern Idaho
Twin Falls, ID12.2023
Certified Nursing Assistant
Idaho State University
Pocatello, ID05.2015
Skills
- Relationship Building
- Interpersonal and Communication Skills
- Scheduling and Coordination
- Attention to Detail
- Problem-solving
- Multi-Line Phone Operation
- Multitasking abilities
- Document management
- Microsoft Office proficiency
- Data Entry
Additional Information
I volunteered for a year as a phone operator for Sacramento Suicide Prevention Hotline.
Timeline
Assistant Teacher
Head Start Program
08.2020 - Current
CNA
Quinn Meadows
06.2015 - 08.2019
Sales Associate
Dillard's Department Store
07.2006 - 01.2007
Receptionist Administrator
United Way Of Sacramento
05.1995 - 10.1997
Associate of Arts - Early Childhood Education
Collage of Southern Idaho
Certified Nursing Assistant
Idaho State University
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