Paula Rankin
Lincoln,IL
Summary
Dynamic banking executive with extensive experience at Williamsville State Bank & Trust, specializing in operations management and strategic planning. Proven track record in enhancing productivity and customer satisfaction through effective risk management and staff development. Adept at budget oversight and fostering team leadership, driving organizational success in competitive environments.
Professional leader with executive experience ready to drive impactful change. Proven ability to implement strategic initiatives and enhance operational performance. Valued for collaborative team leadership and adaptability to evolving business needs.
Talented Vice President with excellent employee development, customer service and analytics skills coupled with more than 30 years of experience. Comfortable giving engaging presentations to clients to drive new business, expand accounts and establish brand profile. Excellent team builder and leader of initiatives.
Performance-driven Vice President with 30 years of experience aligning systems with business requirements, policies, and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
43
43
years of professional experience
Work History
VP - Loan Administration
Williamsville State Bank & Trust
01.2015 - Current
- Led strategic initiatives to enhance operational efficiency and improve customer satisfaction.
- Developed and implemented risk management strategies in compliance with regulatory standards.
- Oversaw financial performance, driving profitability through effective budgeting and forecasting practices.
- Mentored senior leadership team, fostering professional development and succession planning across departments.
- Streamlined workflow processes, resulting in improved productivity and reduced turnaround times for client services.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Ensured regulatory compliance at all times by implementing robust internal controls systems coupled with proactive monitoring mechanisms.
- Implemented and developed operational standards, policies and procedures.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Established training programs to enhance employee skills and promote a culture of continuous improvement.
- Accomplished multiple tasks within established timeframes.
Bank Branch Manager
IStream Financial Services
01.2010 - 08.2014
- Led branch operations to enhance customer satisfaction and service efficiency.
- Developed and implemented strategic sales initiatives to increase product offerings.
- Mentored staff on compliance regulations and best banking practices to ensure accuracy.
- Analyzed financial reports to identify trends and inform decision-making processes.
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Conducted regular audits of branch operations to maintain compliance with internal policies and external regulations.
- Examined customer loan applications for loan approvals and denials.
- Improved cash management procedures, ensuring accurate cash handling practices across all transactions within the branch.
- Complied with regulatory guidelines and requirements.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Maintained organized cash drawer, ensuring accountability and accuracy in daily reconciliations.
Bank Compliance Review Supervisor
McGladrey & Pullen
07.2007 - 07.2009
- Oversaw daily operations to ensure compliance with industry standards and client expectations.
- Mentored team members, fostering skill development and enhancing overall performance.
- Implemented process improvements that streamlined workflows and increased operational efficiency.
- Coordinated project timelines, ensuring alignment with strategic goals and client deliverables.
- Completed compliance reviews for financial institutions and reported findings to management and Board of Directors.
- Had client list of 10 - 15 financial institutions to maintain scheduling, expectations
- Completed reviews in a timely manner and met time lines of completion and reporting as agreed to with client.
VP of Operations
Williamsville State Bank & Trust
11.1992 - 06.2007
- Led cross-functional teams to optimize workflow, improving overall productivity and resource allocation.
- Developed training programs for staff, fostering skill development and enhancing employee engagement.
- Oversaw budget management processes, ensuring alignment with organizational goals and compliance standards.
- Facilitated collaboration between departments to align operational strategies with business objectives.
- Mentored team members on best practices in operations management, fostering a culture of continuous learning and growth within the organization.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Reported issues to higher management with great detail.
- Served as a member of the Executive Management team
- Completed monthly department reports and reported to the Board of Directors.
- Ensured department stayed within budget.
- Maintained compliance protocol within the operations of the department.
Teller - Operations
Logan County Bank
09.1982 - 10.1992
- Streamlined teller operations by implementing effective cash management procedures.
- Streamlined teller operations by implementing improved cash handling procedures.
- Streamlined teller operations for increased accuracy and productivity by implementing new procedures.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Demonstrated versatility by cross-training in various departments, increasing overall knowledge of Bank operations.
- Performed banking operations and reconciled all transactions to the general ledger on a daily basis.
- Processed teller. loan, general ledger entries on a daily basis accuractly and efficiently.
- Completed customer transactions with accuracy and balanced cash drawer on a daily basis.
Education
High School Diploma -
Southeast High School
Springfield06-1980
Skills
- Decision-making
- Operations management
- Documentation and reporting
- Policy and procedure development
- Operations planning
- Management
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
- Supervised team of [Number] staff members.
Timeline
VP - Loan Administration
Williamsville State Bank & Trust
01.2015 - Current
Bank Branch Manager
IStream Financial Services
01.2010 - 08.2014
Bank Compliance Review Supervisor
McGladrey & Pullen
07.2007 - 07.2009
VP of Operations
Williamsville State Bank & Trust
11.1992 - 06.2007
Teller - Operations
Logan County Bank
09.1982 - 10.1992
High School Diploma -
Southeast High School