Summary
Overview
Work History
Education
Languages
Affiliations
Timeline
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Paula Raposo

Paula Raposo

San Antonio,TX

Summary

Energetic Dietary Aide with [Number] years of hands-on experience preparing and serving food to patients within healthcare facilities. Well-versed in sanitation and safety guidelines paired with in-depth knowledge of cooking and baking appliance operations. Successful multitasker possessing positive attitude and great sense of humor.

Overview

1
1
year of professional experience

Work History

Dietary Aide

new forest hope
San Antonio, TX
04.2024 - Current
  • Assisted with preparation of snacks and other light meals.
  • Delivered meals to residents and patients in their rooms when requested.
  • Assisted in menu planning based on resident and patient preferences and dietary requirements.
  • Greeted visitors entering the kitchen area, provided them with information about services offered, and directed them accordingly.
  • Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
  • Prepared and served meals according to dietary guidelines.
  • Cleaned and sanitized kitchen equipment and surfaces.
  • Assisted in the ordering, receiving, storage, and inventory of food items.
  • Monitored expiration dates on products and disposed of any spoiled or expired foods.
  • Provided assistance with meal setup, serving, and clean up as needed.
  • Set up trays for patients upon request.
  • Checked temperatures of hot food before serving it to patients and residents.
  • Maintained a safe working environment by following all safety protocols.
  • Provided nutritional advice to residents and patients regarding their diet plans.
  • Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
  • Set up trays and food service carts to deliver food to residents.
  • Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
  • Served food and snacks according to planned menu and patients' diet orders.

Crew Trainer

Zaxbys
Asheville, NC
01.2024 - 10.2024
  • Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
  • Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
  • Monitored performance of crew members in the field, providing feedback and guidance when needed.
  • Assisted management in developing strategies to improve customer service standards.
  • Identified areas of improvement within the team by implementing regular assessments and evaluations.
  • Provided ongoing coaching and mentoring to crew members to increase productivity levels.
  • Created detailed reports on employee performance metrics for senior management review.
  • Collaborated with other trainers to develop effective methods for teaching new concepts.
  • Managed daily operations of the training department, including scheduling classes and designing materials.
  • Organized team building activities to foster a positive work environment among crew members.
  • Maintained up-to-date records of all employees' training progress and certification status.
  • Encouraged open communication between trainees and management throughout the learning process.
  • Ensured that all safety protocols were followed during training sessions.
  • Administered tests at the end of each module to evaluate understanding of topics covered.
  • Analyzed results from post-training surveys to determine effectiveness of instruction methods.
  • Developed video tutorials as supplemental materials for various courses.
  • Participated in recruiting events, representing organization's commitment to quality training.
  • Instructed new team members on correct procedures for operations.
  • Provided constructive feedback and one-on-one coaching to employees.
  • Stayed up to date on requirements of all team positions to optimize training.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Delivered group and individual needs-based training to personnel.
  • Monitored training activities occurring on construction crews to promote maximum crew safety, performance and effectiveness.
  • Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
  • Kept training materials updated with regulatory, procedural or policy changes.
  • Explained goals and expectations required of trainees.

Cashier

99 Cent Store
San Antonio, Texas
01.2024 - 03.2024
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.

Education

High School Diploma -

EB3 Capelas
Ponta Delgada Portugal
04-1998

Languages

English
Professional
Portuguese
Professional
Spanish
Limited

Affiliations

  • i am very energetic love the outdoors ,funny , love to workout listen to music and swimming.

Timeline

Dietary Aide

new forest hope
04.2024 - Current

Crew Trainer

Zaxbys
01.2024 - 10.2024

Cashier

99 Cent Store
01.2024 - 03.2024

High School Diploma -

EB3 Capelas

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Paula Raposo