Summary
Overview
Work History
Education
Skills
Timeline
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Paula Rathbone

Marietta,GA

Summary

Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills. Well-regarded [Type] Advisor highly effective at analyzing data and trends to make timely, useful and effective recommendations. Well-versed in operating in complex, dynamic environments under tight deadlines. Prepared to leverage [Number] years' experience to take on new position with [Company Name]. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience

Work History

Advisor 1

Nelnet
12.2023 - 04.2024
    • Built and maintained relationships with clients to provide ongoing support.
    • Facilitated communication and collaboration between departments to help business function smoothly.
    • Planned, developed, and implemented strategies to convey information with key decision makers.
    • Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
    • Developed long-lasting relationships with clients to ensure consistent retention and loyalty.

Pharmacy Customer Service Representative

TTEC
07.2022 - 12.2023
  • Expedited prescription refills with timely coordination between patients, prescribers, and insurance companies.
  • Increased customer loyalty by providing empathetic support during challenging medical situations or treatment transitions.
  • Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Assisted customers in navigating insurance claims, resulting in fewer denials and improved coverage understanding.
  • Demonstrated adaptability through cross-training in various roles within the pharmacy setting to better serve customers as needed.

Customer Service Representative

ATT
04.2020 - 07.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Direct Support Professional

ResCare
01.2011 - 03.2020
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.

Cashier

Arbys Restaurant
06.2004 - 09.2011
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

GED -

Appalachian Tech
Jasper Ga
04.2009

Skills

  • Relationship Development
  • Administration Collaboration
  • Emotional Support

Timeline

Advisor 1

Nelnet
12.2023 - 04.2024

Pharmacy Customer Service Representative

TTEC
07.2022 - 12.2023

Customer Service Representative

ATT
04.2020 - 07.2022

Direct Support Professional

ResCare
01.2011 - 03.2020

Cashier

Arbys Restaurant
06.2004 - 09.2011

GED -

Appalachian Tech

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Paula Rathbone