Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Paula Ray

Denver,CO

Summary

Talented, exuberant, and adept professional with a decade of customer service experience and a passion for digital creation. Skilled in hospitality, high-quality administrative support to various departments, and client relationship building. Committed to driving business results and eager to expand horizons, many say I wear multiple hats. Seeking a new opportunity to leverage strengths in interpersonal communication, devising creative strategies, and willingness to take on new priorities for team success and personal growth.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Freelance Digital Creator

Self-Employed
08.2016 - Current
  • Portraits, Real Estate, Product, and Lifestyle Photography and Content
  • Applied current editing and photography tools to tell great stories.
  • Created dynamic graphics and pieces to increase website and social media traffic.
  • Photographed high-quality images for various print and digital projects.
  • Planned and prepared for on-location and studio shoots.
  • Developed original content using social listening and independent sources.

Property Manager

J Properties
07.2023 - Current
  • Promptly responded to tenant complaints and concerns for over 70 properties.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.

Photo Booth Operator/Assistant IT Coordinator

MiHi Entertainment
09.2022 - Current
  • Connected cables of cameras and lights, adequately grounding cables to prevent injury.
  • Closely collaborated with project members to identify and quickly address problems.
  • Utilized 'Bespoke', 'SnapPic', and other apps to access photo booth devices and troubleshoot common issues.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Attended 30 weddings, parties, fundraisers and festivals with repeat positive feedback and numerous referrals

Real Estate Assistant Marketing & Operations

Thrive Real Estate Group
11.2022 - 06.2023
  • Coordinated appointments to show marketed properties.
  • Maintained efficient office operations by handling errands and administrative functions.
  • Developed and deployed marketing collateral to promote properties and drive sales.
  • Kept contacts organized with the FollowUpBoss & MailChimp system to maintain readiness for future mailings.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Photography & Videography for marketing content (i.e. YouTube, Instagram Reels, etc.)

Server/Event Staff

The Woods At The Source Hotel
03.2022 - 11.2022
  • Completed covers between 200-400 with efficiency by being a true team player for overall success.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
  • Cultivated warm relationships with regular customers and non-regulars.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Event Staff

Argus Event Staffing
10.2021 - 11.2022
  • Searched and screened individuals up to numbers as high as 2,500 people, preventing passage of prohibited items in alignment with security guidelines.
  • Alerted guests of venue rules and reported infractions or violations to appropriate parties.
  • Talked to coworkers using electronic devices such as computers and radios.
  • Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.

Server/Barback/Event Staff

Denver Union Station/Terminal Bar
02.2021 - 03.2022
  • Quick ability to learn and gain proper knowledge of all hor d'oeuvres, entrees and drinks being served for events to ensure detailed and memorable experiences.
  • Waited on up to 12 tables at once that fit up 7-8 guests each, averaging $2700-3000 in sales.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Stayed up-to-date on state laws regarding alcoholic beverage services and maintained compliance for inspections.
  • Changed kegs and replenished alcohol stock whenever needed to keep service flowing smoothly.
  • Responded quickly to emergency situations to assess and deflect issues

Retail Associate

Blue Ruby Boutique
08.2020 - 12.2020
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Server/Barback/Bartender Shift Manager

Tap On The Rocks
06.2019 - 11.2020
  • Supervised teams of 7 employees as Lead Bartender/Stand-In Manager.
  • Regulated others and cultivated leader responsibilities to ensure safety and proficiency.
  • Prepared bar beverages and upsold anytime possible using knowledge on liquor, beer, and wine to help guests explore and enjoy.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Luxury Apartment Assistant

NFC Amenity Management
10.2019 - 05.2020
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
  • Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy
  • Worked both independently and collaboratively to resolve urgent issues, which included incidents involving dangerous individuals and police officer
  • Answered alarms and investigated disturbances, contacting local law enforcement personnel for any escalating crisis
  • Escalated any major issues to property manager for immediate remediation.

Server

Olive Garden
10.2016 - 07.2019
  • Excellent Busser for 3 months then got quickly promoted to Server
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
  • Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers

Property Management Assistant

Spring Water Management Co.
01.2018 - 01.2019
  • Promptly responded to tenant complaints and concerns for over 100 properties.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Maintained original leases and renewal documents in digital and hardcopy format for the property management office.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated appointments to show marketed properties.

Waiter's Assistant

The Oceanaire
10.2017 - 02.2018
  • Opportunity to learn fine dining and exceeded supervisors' expectations
  • Assisted with various banquet food stations, set up and service to multiple dining areas
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
  • Excelled in high-volume environments completing approximately 300 covers in one evening
  • Met with chef to review daily specials and menu changes.

Education

High School Diploma -

William J. Palmer High School
Colorado Springs, CO
2017

Skills

    • Teamwork / Collaboration
    • Impressive Fast Learner
    • Creative and Adaptable
    • Hospitality Guest Services
    • Troubleshooting/Problem-Solving
    • Multi-Family Property Management
    • Administrative Support
      • Adaptability and Flexibility
      • Adobe Creative Suite
      • Video Editing
      • Digital Photography
      • Creative Direction
      • Web Site Design

Certification

TIPS Certified

Timeline

Property Manager

J Properties
07.2023 - Current

Real Estate Assistant Marketing & Operations

Thrive Real Estate Group
11.2022 - 06.2023

Photo Booth Operator/Assistant IT Coordinator

MiHi Entertainment
09.2022 - Current

Server/Event Staff

The Woods At The Source Hotel
03.2022 - 11.2022

Event Staff

Argus Event Staffing
10.2021 - 11.2022

Server/Barback/Event Staff

Denver Union Station/Terminal Bar
02.2021 - 03.2022

Retail Associate

Blue Ruby Boutique
08.2020 - 12.2020

Luxury Apartment Assistant

NFC Amenity Management
10.2019 - 05.2020

Server/Barback/Bartender Shift Manager

Tap On The Rocks
06.2019 - 11.2020

Property Management Assistant

Spring Water Management Co.
01.2018 - 01.2019

Waiter's Assistant

The Oceanaire
10.2017 - 02.2018

Server

Olive Garden
10.2016 - 07.2019

Freelance Digital Creator

Self-Employed
08.2016 - Current

High School Diploma -

William J. Palmer High School

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Paula Ray