Paula Rivers
Vacaville,CA
Summary
Dynamic sales professional with proven expertise in customer relationship building and sales support, honed at Amtrak National Railroad and Kohls Department Store. Excelled in enhancing customer satisfaction and boosting sales revenue through effective communication and adaptability. Skilled in client relations and adept at navigating complex computer systems, consistently exceeding sales goals with a focus on accuracy and efficiency.
Overview
10
10
years of professional experience
Work History
Sales Agent
Amtrak National Railroad
10.2014 - Current
- Responsible for Amtrak stations and are responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform.
- Contribute to any and all of the duties related to the station's passengers and upkeep
- Ticket sales, assisting customers with baggage handling
- Responsible for correctly balancing cash drawer, in take and out going of cash
- Make ticket reports promptly, properly safeguard company funds, Balance safe, Prepare bank deposits.
Customer Sales and Service Expert
Kohls Department Store
11.2015 - 01.2018
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Delivered excellent customer service by actively listening to concerns, empathizing with their situation, and offering practical solutions promptly.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Exceeded sales goals consistently through effective negotiation tactics and persuasive communication skills.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
Education
High School Diploma -
Fairfield High School
Fairfield, CA06-1982
Skills
- Client relations
- Customer assistance
- Sales training
- Adaptability to change
- Building rapport
- Offering sales support
- Customer service
- Customer relationship building
- Product and service sales
- Interpersonal communication skills
- Relationship building
- Staff training
Timeline
Customer Sales and Service Expert
Kohls Department Store
11.2015 - 01.2018
Sales Agent
Amtrak National Railroad
10.2014 - Current
High School Diploma -
Fairfield High School
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