Summary
Overview
Work History
Education
Skills
Timeline
Generic

PAULA ROBERSON

Cullman,AL

Summary

Personable and driven with knack for building strong relationships and understanding people's needs. Possesses solid grasp of talent acquisition principles and proficient in utilizing applicant tracking systems and conducting thorough candidate assessments. Determined to contribute to growth of organization by identifying and securing top talent.

Developed skills in talent identification and relationship management within high-paced, dynamic environments. Focused on transitioning into new field, leveraging deep understanding of recruitment strategies and candidate engagement. Ready to bring strategic mindset and collaborative approach to new opportunities.

Offering strong foundation in communication and interpersonal skills, eager to learn and grow within recruitment field. Brings proactive approach to understanding recruitment processes and adept at leveraging technology to streamline candidate searches. Ready to use and develop these skills in OTR driving role.

Knowledgeable [Desired Position] with proven record in talent acquisition and candidate placement. Successfully managed end-to-end recruitment processes, consistently aligning candidates with organizational needs. Demonstrated expertise in sourcing strategies and candidate evaluation.

Professional recruiter with proven track record in talent acquisition and candidate relationship management. Skilled in sourcing, interviewing, and onboarding top talent while fostering collaborative team environment. Known for adaptability, strong communication, and problem-solving abilities. Proficient in using recruitment software and tools to drive results and meet hiring goals.

Overview

9
9
years of professional experience

Work History

Recruiter

Re Garrison Trucking
11.2023 - Current
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Coordinated schedules to arrange management interviews with applicants.
  • Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.

Contact Center Supervisor

Sequence Health
08.2020 - 10.2023
  • Created a positive work environment, fostering strong teamwork and agent engagement.
  • Supervised and tracked phone and email activity using various contact center applications and software tools.
  • Facilitated open communication channels between staff members through regular meetings encouraging dialogue on concerns or suggestions.
  • Ensured compliance with company policies and procedures, maintaining the highest level of professionalism within the team.

Dual Center Manager

Check Into Cash
06.2016 - 08.2020
  • Oversaw daily operations to maintain high standards of service delivery.
  • Established service protocols for consistent customer interactions.
  • Created individualized development plans for team members to achieve career goals.
  • Mentored staff to enhance skills for career advancement opportunities.
  • Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
  • Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
  • Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
  • Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
  • Coordinated events and promotions at the center, generating increased foot traffic and sales revenue through targeted marketing efforts.
  • Maintained accurate records of all transactions at the center, ensuring transparency in financial reporting for internal stakeholders.

Assistant Manager

Dollar General
12.2015 - 05.2016
  • Developed contingency plans with team to address potential disruptions.
  • Established open lines of communication with team for feedback and suggestions.
  • Led training initiatives, enhancing employee skills and confidence.
  • Identified inefficiencies to propose actionable improvements for overall workflow.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.

Education

GED -

Cullman High School
Cullman, AL
05-1987

Skills

  • Candidate screening
  • Administrative skills
  • Recruiting and sourcing
  • Team collaboration

Timeline

Recruiter

Re Garrison Trucking
11.2023 - Current

Contact Center Supervisor

Sequence Health
08.2020 - 10.2023

Dual Center Manager

Check Into Cash
06.2016 - 08.2020

Assistant Manager

Dollar General
12.2015 - 05.2016

GED -

Cullman High School
PAULA ROBERSON