Paula Roberson
Cherryville,North Carolina
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
14
14
years of professional experience
Work History
Deli Manager
Food Lion
01.2022 - Current
- Provided customer service and was involved in training 6 new team members
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Supervised daily operations of deli department, ensuring compliance with health and safety regulations.
- Implemented scheduling systems to improve labor efficiency and meet departmental demands.
- Analyzed sales data to identify trends and adjust product offerings accordingly.
- Led team meetings to discuss performance goals, address challenges, and celebrate successes.
- Fostered positive customer relationships through exceptional service and personalized recommendations.
- Delivered front-end support to staff during rush periods.
- Managed staff performance through regular evaluations, providing constructive feedback and coaching opportunities.
Cashier/Customer Service
MAC'S GRILL
04.2018 - 01.2022
- Offered strong customer service skills, keeping customers satisfied and increasing sales
- Answering phones
- Multitasking
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through meticulous daily reconciliation.
- Assisted in training new staff on register operations and customer service protocols.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Collaborated with kitchen staff to ensure timely order fulfillment during peak hours.
Customer Service Representative
Cyberline
07.2012 - 05.2016
- Resolved customer inquiries through multiple communication channels, ensuring high satisfaction levels.
- Collaborated with team members to streamline processes and enhance service delivery.
- Analyzed customer feedback to identify trends, informing improvements in services offered.
- Managed escalated issues effectively, maintaining positive relationships and restoring customer trust.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Associate of Applied Science - Substance Addiction Counselor
05-2026
Diploma - undefined
07.1997
- Graduated 3.7+ GPA
- GPA: 3.7+ GPA
Skills
- Computer skills
- Front desk
- Microsoft office
- Sales
- Hospitality
- Communication skills
- Customer service
- Cashiering
- Computer literacy
- Supervising experience
- Typing
- Cash handling
- Inventory management
- Employee supervision
- Team direction
- Task delegation
Timeline
Deli Manager - Food Lion
01.2022 - Current
Cashier/Customer Service - MAC'S GRILL
04.2018 - 01.2022
Customer Service Representative - Cyberline
07.2012 - 05.2016
Cherryville Jr Sr High School - Diploma,
Gaston College - Associate of Applied Science, Substance Addiction Counselor