Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Charlotte Falaguerra

Shelton,CT

Summary

  • Experienced Writing Tutor confident in helping all students excel. Background includes one-on-one and group support, assessment administration and personalized assistance.
  • Observant Writing Tutor proficient in assessing students' writing strengths and weaknesses to create individualized lesson plans to improve skills. Able to help students overcome variety of writing challenges, including ESL/ELL learning and learning disabilities. Patient, kind and detail-oriented with excellent communication skills. Ready to apply writing expertise to challenging new position.
  • Reliable Editor with four years of experience skilled in correcting and assessing various texts. Expertise in syntax, grammar and spelling as well as overseeing consistency, tone and design.

Overview

6
6
years of professional experience

Work History

Sandwich Artist

Supersandwich.com
Shelton, CT
06.2016 - 08.2017
  • Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
  • Organized food preparation stations and replenished supplies to maximize efficiency.
  • Prepared food items such as deli and hot sandwiches to meet customer specifications.
  • Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses.
  • Monitored dining area and quickly cleaned up spills, reset tables and removed trash to keep area presentable and ready for use.
  • Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
  • Organized food items on serving trays and in carry-out packages to deliver complete orders to customers.
  • Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.

Writing Center Tutor

Western Connect State University
Danbury , CT
09.2017 - 05.2019
  • Identified and removed obstacles keeping students from learning, helping to effectively complete homework tasks on time.
  • Reinforced classroom learning with additional discussion and specially prepared problems.
  • Assisted students of all skill levels with understanding and excelling in various studies.
  • Attended training and development courses to improve service offerings.
  • Coached students through challenging material with positive reinforcement and encouragement.
  • Stayed informed about new resources and learning strategies as well as detailed information about tutoring subjects.
  • Completed logs and updated student documents for institutional and personal recordkeeping.
  • Kept accurate records and provided progress reports to highlight reading achievements.
  • Analyzed effectiveness of tutoring program and implemented appropriate teaching methods to help students succeed.
  • Developed handouts, study materials and quizzes.
  • Outlined unique lessons to fit individual needs in skill building and instruction on each subject.
  • Recorded student progress and tutoring session details.

Food Service Cashier

Bill's Drive In
Monroe , CT
06.2014 - 01.2020
  • Removed trash and dropped food items regularly to keep workspaces neat and clean.
  • Resolved customer concerns and relayed relevant information to supervisor.
  • Kept work areas, utensils and pans cleaned and sanitized.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Served average of hundreds of patrons daily at fast food restaurant with consistent recommendations for exceptional service.
  • Placed reservations through phone
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Mastered point-of-service (POS) computer system for automated order taking.
  • Accurately made change for cash transactions.

Education

Bachelor of Arts - Professional Writing

Western Connecticut State University
Danbury, CT

Skills

  • Student motivation
  • Expertise in writing
  • Learning techniques
  • Active listening
  • Innovative teaching methods
  • Student progress analysis
  • Process development and implementation
  • Essay writing
  • Creative writing
  • Editing literature
  • Writing tutoring
  • Proficient in Microsoft Office Programs
  • Determining budgets
  • Designing pages
  • Design processes
  • Proofreading submissions
  • POS system operation
  • Problem solving
  • Excellent customer service
  • Employee training

Accomplishments

  • Northeast Writing Center Association (NEWCA) conference presenter and organizer
  • Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
  • Design - Responsible for creative design for prominent Black and White Journal for the Arts.
  • Education Strategies - Employed special educational strategies and techniques during instruction to improve the development of sensory/perceptual-motor skills, language, cognition, and memory.
  • Invited to the Dean's Circle at Western Connecticut State University for two semesters to provide feedback from students regarding the Writing Department standards.

Timeline

Writing Center Tutor

Western Connect State University
09.2017 - 05.2019

Sandwich Artist

Supersandwich.com
06.2016 - 08.2017

Food Service Cashier

Bill's Drive In
06.2014 - 01.2020

Bachelor of Arts - Professional Writing

Western Connecticut State University

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Charlotte Falaguerra