Paula Rodriguez
Shreveport,LA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Paolas Concrete
12.2021 - Current
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Front Desk Receptionist
Southern Hills Animal Hospital
05.2021 - 10.2021
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for patients, ensuring seamless experiences during their visits.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect patient and business information.
- Resolved patient problems and complaints.
- Confirmed appointments, communicated with patients, and updated patient records.
Education
Associate of Applied Science - Diagnostic Medical Sonography
BPCC
Bossier05.2026
High School Diploma -
Southwood High School
Shreveport, LA05.2021
Skills
- Scheduling
- Filing
- Bilingual - Fluent in Spanish and English
- Can write in Spanish and English
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Paolas Concrete
12.2021 - Current
Front Desk Receptionist
Southern Hills Animal Hospital
05.2021 - 10.2021
Associate of Applied Science - Diagnostic Medical Sonography
BPCC
High School Diploma -
Southwood High School
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