Summary
Overview
Work History
Skills
References
Languages
Timeline
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Paola Rodriguez

Hemet,CA

Summary

Efficiently coordinate files, appointments, and patient needs in high-volume medical office environments. Expertise in managing provider requirements and proven skills in a fast-paced setting. Positive and upbeat with excellent interpersonal communication skills. Six years of experience in the medical receptionist field.

Overview

9
9
years of professional experience

Work History

Receptionist/Customer Service Call Center Representative

4M Dental Implant Center
Long Beach
04.2023 - Current
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Scheduled and confirmed appointments and meetings for management team.
  • Answered and directed incoming calls using multi-line telephone system.
  • Scheduled and confirmed appointments.

Medical Receptionist

Laser Eye Center
Los Angeles
01.2022 - 02.2023
  • Delivered exceptional customer service by proactively identifying needs, conducting thorough research, and offering tailored solutions or alternatives.
  • Demonstrated strong communication skills while working in a high-volume call center setting. Addressed and recorded up to 50 patient inquiries per day, offering reliable referrals.
  • Efficiently interacted with individuals including patients, providers, and insurance representatives
  • Ensured all pertinent changes were made to files.

Medical Receptionist

National Vision
Long Beach
10.2017 - 01.2021
  • Complete insurance or other claim forms
  • Routed incoming mail and messages to relevant personnel without delay
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Offered appointment information updates to guests in polite and courteous matter
  • Balanced our doctors availability, customer schedules and maximum load levels when scheduling appointments.

Receptionist

Critical Design and Gaming School Office Counseling
Los Angeles
08.2015 - 07.2016
  • Maintain confidentiality in with confidential information
  • Prioritize work and multitask
  • Speak and write both English and Spanish effectively
  • Work effectively with school employees and the public
  • Attend phone calls, conclude the nature of calls, and assisted callers to the proper department
  • Conduct clerical procedures, performance standards, office records, and related matters.

Skills

  • Maintain high-volume medical office environments
  • Efficiently coordinate files, appointments, and patient needs
  • Positive and upbeat with excellent interpersonal communication skills
  • Customer support and problem-solving
  • Effective communication with patients, providers, and insurance representatives
  • Appointment scheduling and management
  • Prioritizing work and multitasking
  • Bilingual in English and Spanish
  • Proficient in Microsoft Word and Google Sheets

References

  • Samantha Gonzalez, (323) 605-4469, Laser Eye Center
  • Tabitha Santos, (253) 678-4491, 4M Dental Implant Center
  • Chris Velasco, (714) 589-6179, 4M Dental Implant Center

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Receptionist/Customer Service Call Center Representative

4M Dental Implant Center
04.2023 - Current

Medical Receptionist

Laser Eye Center
01.2022 - 02.2023

Medical Receptionist

National Vision
10.2017 - 01.2021

Receptionist

Critical Design and Gaming School Office Counseling
08.2015 - 07.2016

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Paola Rodriguez