Summary
Strategic and results-driven Marketing & Account Management Professional with 20+ years of experience managing multi-million-dollar marketing portfolios, developing high-impact campaigns, and driving client growth across industries including HVAC, healthcare, automotive, and entertainment. Known for building strong client relationships, executing integrated marketing strategies, and aligning cross-functional teams to deliver business outcomes. Actively seeking a fully remote opportunity to leverage client management expertise, digital marketing knowledge, and strategic leadership in a growth-focused organization.
Overview
25
25
years of professional experience
1
1
Certificate
Work History
Client Manager / Regional Account Manager
Strategic America
11.2021 - 11.2025
- Managed a $19M portfolio for Lennox and Service Experts territories, covering 140+ HVAC dealer accounts.
- Lead strategy sessions, account reviews, and performance tracking to identify growth areas.
- Cultivated high-value client relationships and deliver tailored marketing solutions with traditional and digital media.
- Collaborate with media, web, digital and creative teams to deliver campaign objectives on time and within budget.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up.
Marketing Director
Medicap Pharmacy
05.2016 - 10.2021
- Developed and executed marketing campaigns for pharmacies and wellness initiatives.
- Built partnerships with local clinics and long term care facilities, enhancing brand visibility.
- Organized telehealth services and educational programs to support customer engagement.
Account Manager
Amperage Ad Agency
04.2014 - 02.2016
- Designed media strategy and client budgets, aligned with strategic business objectives.
- Led the development of advertising campaigns and provided creative guidance.
- Ensured consistent client satisfaction through proactive communication.
Marketing Director
Premier Estates of Toledo
06.2013 - 04.2014
- Implemented census-growth marketing tactics and outreach initiatives.
- Hosted educational therapy events to promote services and patient outcomes.
- Implemented a "hands on" post surgical recovery demonstration for skilled unit surgical recovery therapy.
Sales & Marketing
Thys Chevrolet
04.2011 - 06.2013
- Promoted dealership through community events and sales campaigns.
- Built referral networks and strengthened client relationships.
Executive Director of Marketing
Barmuda Companies
10.2009 - 09.2010
- Directed all marketing and promotional strategies for entertainment venues.
- Managed marketing team, campaigns, vendor contracts, and creative execution.
Client Manager (Progressed from Administrative Assistant)
Henry Russell Bruce Ad Agency
06.2000 - 09.2009
- Oversaw strategy and budget for key advertising accounts.
- Managed daily operations, campaign timelines, and creative deliverables.
- Promoted regularly for consistently exceeding expectations.
Education
A.A.B. - Business Management, Marketing
- Phi Theta Kappa Honor Society
- GPA: Magna Cum Laude
Diploma - Airline & Travel Tourism
Skills
- Account Management
- Client Retention
- Strategic Planning
- Cross-functional Collaboration
- Budget Management
- Digital Marketing
- Trade Shows & Events
- Campaign Performance Analysis
- HubSpot/Tableau
- Workfront/Click Up
- Media Planning
- Presentation Development
- Team Leadership
Accomplishments
- Increased client loyalty and marketing participation through personalized account management.
- Achieved full budget utilization for clients with minimal remaining balance.
- Streamlined quarterly review and reporting process at Strategic America for quicker turnaround.
- Spearheaded the launch of the first telepharmacy service at Medicap Pharmacy, expanding access to care and increasing outreach visibility, leading to an additional telepharmacy.
- Enhanced referral-based lead generation through educational events and local engagement at Thys Chevrolet.
- Boosted campaign ROI through customized marketing plans and media strategies at Amperage Ad Agency.
- Earned five internal promotions at Henry Russell Bruce, advancing from Administrative Assistant to Client Manager due to performance and initiative.
Certification
- Fundamentals of Digital Marketing, Google, 2025
- National Career Readiness Certificate, ACT, Iowa
Timeline
Client Manager / Regional Account Manager - Strategic America
11.2021 - 11.2025
Marketing Director - Medicap Pharmacy
05.2016 - 10.2021
Account Manager - Amperage Ad Agency
04.2014 - 02.2016
Marketing Director - Premier Estates of Toledo
06.2013 - 04.2014
Sales & Marketing - Thys Chevrolet
04.2011 - 06.2013
Executive Director of Marketing - Barmuda Companies
10.2009 - 09.2010
Client Manager (Progressed from Administrative Assistant) - Henry Russell Bruce Ad Agency
06.2000 - 09.2009
Eastern Gateway Community College - A.A.B., Business Management, Marketing
American Institute of Commerce - Diploma, Airline & Travel Tourism
Technology And Tools
- HubSpot
- Workfront/Click Up
- Advantage
- SharePoint
- Tableau
- Microsoft Suite/Teams
- Namely