Summary
Overview
Work History
Education
Skills
Timeline
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Paula Rose

Paula Rose

South Bend,IN

Summary

Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.


Motivational Training Specialist excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with managers to hone in on unique requirements. Prepared to bring driver training, office and clerical as well as management abilities developed over 25-year career to a growth-oriented role.


Hardworking employee enthusiastic about learning any and all fields inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.


Overview

11
11
years of professional experience

Work History

Driver/Trainer/Dispatch/Sales/Marketing

Howling Logistics
South Bend, IN
11.2019 - Current
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Eliminated process gaps by implementing new methods of standardized training.
  • Directed dispatching, routing and tracking of 80 fleet vehicles.
  • Evaluated and adjusted over 80 routes based on daily needs, available workers, traffic hazards and weather conditions.
  • Trained 300 new employees in various procedures and gave feedback on daily work performance.
  • Delivered goods and products to customer on time and in excellent condition.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Planned and adjusted optimal routes based on traffic and weather conditions.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Identified appropriate marketing channels and target customers for campaigns.
  • Coordinated public relation meetings to network and build relationships.

Machine Operator Helper

Steel Technologies
Mishawaka, IN
02.2019 - 10.2019
  • Operated machining equipment safely with team of operators.
  • Complied with company and OSHA safety rules and regulations.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Kept detailed production records and identified hold-ups.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Followed tooling instructions and product specifications to determine and implement operational sequences.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.

Drive Examiner/Customer Service Associate

State Of Indiana Bureau Of Motor Vehicles
South Bend, IN
02.2017 - 10.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction..
  • Collected and graded examinations.
  • Explained test processes to students.
  • Examined forms to determine insurance coverage and validity.
  • Entered title and vehicle information into database.
  • Received and processed paperwork for titles, new license plates, renewals, driver license, state identification.
  • Used Xerox machines and reader and printer machines to make, file and distribute copies of recorded documents.
  • Communicated with customers to resolve common title, registration, license and ID issues.
  • Verified and analyzed title issues, odometer readings and VIN numbers to verify out-of-state vehicles, boats, and trailers upon purchase.
  • Collected taxes and fees, submitted payments and issued receipts.
  • Provided each member of public with exceptional service and knowledgeable support to maintain smooth operations and happy customers.
  • Administered drive exam for all new, out of state/country, and reinstated drivers in order to successfully obtain Indiana Driver License.
  • Ensure customer understands proper procedures for drive exam process in accordance with State Law.
  • Complete vehicle inspection before drive exam begins.
  • Give clear and precise directions during drive exam while taking notes and grading customer on test.

Public Assistance Eligibility Specialist

Conduent
Elkhart, IN
08.2014 - 01.2017
  • Documented all communication with applicants and input information into system using several programs consecutively.
  • Followed guidelines when reviewing applicant data to determine eligibility for assistance.
  • Interviewed applicants and explained scope of different available benefits.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Developed extensive fact-checking and research skills as result of continuously reviewing different programs, options, and validity of information given.
  • Educated potential participants on available services and processes to engage in program.

Transit Bus Driver

Royal Excursion
Elkhart, IN
01.2012 - 06.2014
  • Drove bus to safely transport passengers over scheduled routes and authorized stops.
  • Fueled and performed pre-trip and post-trip inspections to support safe operating condition of vehicle.
  • Provided passenger assistance, collected fares and offered schedule and route information.
  • Maintained clean and neat bus for passenger comfort.
  • Completed daily DOT reports covering trip details, vehicle maintenance actions and reportable incidents.
  • Followed schedules precisely to completely daily routes.
  • Maintained positive passenger relations with orderly bus environments and clear announcements for each stop.
  • Helped elderly passengers or those with limited mobility enter and exit bus.

Education

Some College (No Degree) - Criminal Justice/Psychology

Indiana University South Bend
South Bend, IN

Skills

  • Organization and Time Management
  • Flexible and Adaptable
  • Team Building
  • MS Office
  • Dependable and Responsible
  • Training and Development

Timeline

Driver/Trainer/Dispatch/Sales/Marketing

Howling Logistics
11.2019 - Current

Machine Operator Helper

Steel Technologies
02.2019 - 10.2019

Drive Examiner/Customer Service Associate

State Of Indiana Bureau Of Motor Vehicles
02.2017 - 10.2019

Public Assistance Eligibility Specialist

Conduent
08.2014 - 01.2017

Transit Bus Driver

Royal Excursion
01.2012 - 06.2014

Some College (No Degree) - Criminal Justice/Psychology

Indiana University South Bend

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Paula Rose