Paula Ross-Kearney, B.S

Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Knowledge manager with 20 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Hardworking Entrepreneur skilled in coordinating programs, business planning and culture development. Visionary and decisive leader with a clear understanding of complex business needs. Skilled Entrepreneur highly proficient at defining mission statements, strategic plans and income-generating strategies. Intelligent leader with strong background in customer acquisition and revenue generation. Promoted customer satisfaction through all facets of operations to maintain consistent revenue and build sustainable business. Developed organizational structure from ground up, brought in all funding and established operational parameters for continued success. Talented relationship-builder and analytical problem-solver. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for comfort and willing to address customer concerns. Committed to improving customer satisfaction and driving positive outcomes. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management,invoicing, vendor negotiations and contract management. Recognize that customer service and team collaboration is important to daily operation.

• Assisted Living Manager Certified License
• CPR/First-Certified
• Medication Tech- Training
• Certified Dementia Practitioner
• Dementia Live Certified
• Cognitive Care Certified
• Broker License-Maryland and Washington, D.C.
• Maryland Title Producer
• Maryland and Washington, D.C, Notary
• Leadership in Sales GCAR