Paula Roux

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Improved office organization with meticulous management of appointment scheduling and client databases.
• Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.

• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
• Tracked records, filed documents, and maintained communication between clients to manage office activities.
• Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
• Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
• Managed office activities by maintaining communication between clients, tracking records, and filing all documents.

CMMC Work History

2007-2009: Switchboard Operator

2009-2018: Patient Service Representative

2018-2020: Office Coordinator