Results-driven Freight Rate Specialist with a proven track record in managing project timelines and cross-departmental communication. Dedicated professional with extensive experience in customer service and team collaboration. Known for effective communication and problem-solving abilities, consistently enhancing customer satisfaction and operational efficiency in many functional areas including Data Processing, Nursing, Customer Service Routine Administrative/Clerical Work and Maintenance Work in the Operations and Maintenance Industry with MCAAP.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Freight Rate Specialist/Maintenance Technician
MCAAP
McAlester
05.2016 - 06.2024
Managed project timelines and deliverables to ensure on-time completion.
Coordinated cross-departmental communication to enhance collaboration.
Maintained accurate records of customer interactions and feedback for quality assurance.
Set specific project goals to measure progress and evaluate outcomes.
Conducted routine inspections of equipment and facilities to identify maintenance needs.
Collaborated with team members to troubleshoot mechanical issues effectively.
Performed preventive maintenance tasks, including lubrication and cleaning of machines.
Ensured a clean, safe work environment by maintaining organized work areas.
Collect, analyze, and present information to input into spreadsheets, or input data into automated systems.
Use calendars to maintain scheduling practices in time management, to ensure timely completion of work.
Maintain computer files and data to safeguard confidential information in accordance with regulations
Possess excellent customer service, receive calls and visitors, and direct to appropriate staff
Demonstrates excellent written and verbal communications with proven ability to work solo and with a team
Senior Bridge Nurse Care Manager
Mays House Call Home Health
McAlester
11.2014 - 09.2017
Assessed patient needs through comprehensive health evaluations and interviews.
Educated patients and families on disease management and preventive care strategies.
Monitored patient progress and adjusted care plans based on changing conditions.
Facilitated communication between healthcare providers and patients for seamless care delivery.
Implemented quality improvement initiatives to enhance patient satisfaction and safety.
Documented patient interactions and updated electronic health records accurately.
Identified potential barriers that may impact a patient's ability to comply with prescribed medical regimens.
Developed strategies for engaging hard-to-reach populations in preventive health initiatives.
Conducted patient assessments and identified health risks.
Assisted with the coordination of post-discharge services such as home health care visits or community resources.
Maintained accurate documentation of patient information in accordance with HIPAA regulations.
Tracked referrals from primary care providers to specialty services in order to ensure timely follow up appointments were scheduled.
Attended educational conferences in order to stay abreast of changes in the field of nursing.
Monitored and evaluated patient outcomes in order to improve quality of care.
Facilitated communication between primary care teams and specialists regarding each patient's plan of care.
Collaborated with case managers, discharge planners, social workers, and other team members to facilitate transitions between levels of care.
Coordinated with physicians, nurses, and other healthcare providers to ensure continuity of care.
Provided education to patients on self-management of chronic conditions.
Actively participated in weekly team meetings by sharing ideas and offering solutions when needed.
Provided support and guidance through difficult decision making processes such as end-of-life choices.
Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
Collaborated with health groups to plan or implement programs designed to improve overall health of communities.
Referred patients to specialized health resources or community agencies to furnish additional assistance.
Field LPN
Real Care Home Health
McAlester
02.2012 - 11.2014
.
Maintained a clean and safe environment following infection control protocols.
Performed physical assessments, including vital signs and health history documentation.
Provided patient care in accordance with physicians' orders and nursing standards of practice.
Administered medications and treatments as prescribed by healthcare providers.
Collaborated with interdisciplinary teams to develop patient care plans.
Documented patient progress accurately in electronic health records system.
Educated patients and families on health management and care instructions.
Observed changes in patient's condition and reported any significant changes to the registered nurse or physician.
Administered medications and treatments according to established protocols.
Communicated effectively with patients, family members, healthcare team members, and other stakeholders regarding patient care plans or concerns.
Educated patients on disease prevention and management strategies for their individual conditions.
Managed emergency situations promptly according to established protocols.
Ensured that all clinical documentation is accurate and up-to-date in the electronic medical record system.
Provided emotional support to patients dealing with illness or injury related issues.
Promoted culture of safety for patients and employees through proper identification, reporting documentation and prevention.
Used sterile techniques to prepare patients for procedures.
Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
Worked as part of healthcare team to assess patient needs, plan and modify care and implement interventions.
Assembled and used catheters, tracheotomy tubes or oxygen suppliers.
Painter Helper
MCAAP
McAlester
11.2009 - 11.2010
Assisted painters in preparing surfaces for painting and finishing.
Cleaned and maintained tools, equipment, and work areas for safety compliance.
Helped with the application of paint using brushes, rollers, and sprayers.
Followed safety protocols to ensure a hazard-free work environment.
Coordinated with team members to complete tasks efficiently and on schedule.
Organized materials and supplies needed for painting projects daily.
Organized and cleaned work area and tools.
Operated hand tools, saws, routers and sanding equipment to prepare materials and finish project surfaces.
Filled cracks and breaks in plaster surfaces with putty or epoxy compounds.
Demonstrated best safety practices working at heights and lifting various objects.
Covered floors before prepping, priming and painting walls and ceilings to protect them from chemicals and paint.
Removed damaged materials and prepared surfaces for optimal installations.
Protected surfaces with masking tape and plastic sheeting to prevent damage.
Transported supplies to work sites, removed from trucks and organized for crew use.
Monitored paint supplies, placing orders whenever needed and properly and safely disposed of old paint.
Identified and located required tools prior to starting each project.
Completed high-volume weekly painting jobs with consistently positive customer feedback.
Loaded or unloaded building materials to distribute machinery or tools.
Completed measurements, layouts and job site preparation to reduce downtime.
Sr LPN
Oklahoma Department Of Corrections JBCC
McAlester
03.2000 - 05.2005
Monitored patient vital signs and reported changes to the nursing staff.
Administered medications and treatments as prescribed by healthcare providers.
Provided wound care and assessed healing progress regularly.
Educated inmates on health management and disease prevention practices.
Collaborated with multidisciplinary teams to coordinate patient care effectively.
Documented patient interactions and medical histories accurately in records.
Ensured compliance with safety protocols in a correctional facility environment.
Observed changes in patient's condition and reported any significant changes to the registered nurse or physician.
Performed physical assessments, including vital signs and health history documentation.
Monitored vital signs, fluid intake and output levels, glucose levels, and other medical tests results.
Provided patient care in accordance with physicians' orders and nursing standards of practice.
Maintained a safe environment by following infection control policies and procedures.
Educated patients on disease prevention and management strategies for their individual conditions.
Administered prescribed medications or started intravenous fluids, noting times and amounts on patient charts.
Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
Adhered to facility policies and procedures while providing quality nursing care.
Managed emergency situations promptly according to established protocols.
Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
Provided emotional support to patients dealing with illness or injury related issues.
Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Promoted culture of safety for patients and employees through proper identification, reporting documentation and prevention.
Assessed patient complaints accurately and provided appropriate interventions.
Used sterile techniques to prepare patients for procedures.
Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
Addressed patient care needs, collected vitals, dressed wounds, and managed catheters.
Education
Associate of Science - Practical Nursing
Kiamichi Vo-Tech
Wilburton, Ok
06-1991
Skills
Customer service
Team collaboration
Effective communication
Multitasking
Documentation management
Time management
Accomplishments
2004 HUMANITATRIAN OF THE YEAR Oklahoma Department of Corrections