Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
Generic

Paula Rowell

McAlester

Summary

Results-driven Freight Rate Specialist with a proven track record in managing project timelines and cross-departmental communication. Dedicated professional with extensive experience in customer service and team collaboration. Known for effective communication and problem-solving abilities, consistently enhancing customer satisfaction and operational efficiency in many functional areas including Data Processing, Nursing, Customer Service Routine Administrative/Clerical Work and Maintenance Work in the Operations and Maintenance Industry with MCAAP.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Freight Rate Specialist/Maintenance Technician

MCAAP
McAlester
05.2016 - 06.2024
  • Managed project timelines and deliverables to ensure on-time completion.
  • Coordinated cross-departmental communication to enhance collaboration.
  • Maintained accurate records of customer interactions and feedback for quality assurance.
  • Set specific project goals to measure progress and evaluate outcomes.
  • Conducted routine inspections of equipment and facilities to identify maintenance needs.
  • Collaborated with team members to troubleshoot mechanical issues effectively.
  • Performed preventive maintenance tasks, including lubrication and cleaning of machines.
  • Ensured a clean, safe work environment by maintaining organized work areas.
  • Collect, analyze, and present information to input into spreadsheets, or input data into automated systems.
  • Use calendars to maintain scheduling practices in time management, to ensure timely completion of work.
  • Maintain computer files and data to safeguard confidential information in accordance with regulations
  • Possess excellent customer service, receive calls and visitors, and direct to appropriate staff
  • Demonstrates excellent written and verbal communications with proven ability to work solo and with a team

Senior Bridge Nurse Care Manager

Mays House Call Home Health
McAlester
11.2014 - 09.2017
  • Assessed patient needs through comprehensive health evaluations and interviews.
  • Educated patients and families on disease management and preventive care strategies.
  • Monitored patient progress and adjusted care plans based on changing conditions.
  • Facilitated communication between healthcare providers and patients for seamless care delivery.
  • Implemented quality improvement initiatives to enhance patient satisfaction and safety.
  • Documented patient interactions and updated electronic health records accurately.
  • Identified potential barriers that may impact a patient's ability to comply with prescribed medical regimens.
  • Developed strategies for engaging hard-to-reach populations in preventive health initiatives.
  • Conducted patient assessments and identified health risks.
  • Assisted with the coordination of post-discharge services such as home health care visits or community resources.
  • Maintained accurate documentation of patient information in accordance with HIPAA regulations.
  • Tracked referrals from primary care providers to specialty services in order to ensure timely follow up appointments were scheduled.
  • Attended educational conferences in order to stay abreast of changes in the field of nursing.
  • Monitored and evaluated patient outcomes in order to improve quality of care.
  • Facilitated communication between primary care teams and specialists regarding each patient's plan of care.
  • Collaborated with case managers, discharge planners, social workers, and other team members to facilitate transitions between levels of care.
  • Coordinated with physicians, nurses, and other healthcare providers to ensure continuity of care.
  • Provided education to patients on self-management of chronic conditions.
  • Actively participated in weekly team meetings by sharing ideas and offering solutions when needed.
  • Provided support and guidance through difficult decision making processes such as end-of-life choices.
  • Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
  • Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
  • Collaborated with health groups to plan or implement programs designed to improve overall health of communities.
  • Referred patients to specialized health resources or community agencies to furnish additional assistance.

Field LPN

Real Care Home Health
McAlester
02.2012 - 11.2014

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  • Maintained a clean and safe environment following infection control protocols.
  • Performed physical assessments, including vital signs and health history documentation.
  • Provided patient care in accordance with physicians' orders and nursing standards of practice.
  • Administered medications and treatments as prescribed by healthcare providers.
  • Collaborated with interdisciplinary teams to develop patient care plans.
  • Documented patient progress accurately in electronic health records system.
  • Educated patients and families on health management and care instructions.
  • Observed changes in patient's condition and reported any significant changes to the registered nurse or physician.
  • Administered medications and treatments according to established protocols.
  • Communicated effectively with patients, family members, healthcare team members, and other stakeholders regarding patient care plans or concerns.
  • Educated patients on disease prevention and management strategies for their individual conditions.
  • Managed emergency situations promptly according to established protocols.
  • Ensured that all clinical documentation is accurate and up-to-date in the electronic medical record system.
  • Provided emotional support to patients dealing with illness or injury related issues.
  • Promoted culture of safety for patients and employees through proper identification, reporting documentation and prevention.
  • Used sterile techniques to prepare patients for procedures.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
  • Worked as part of healthcare team to assess patient needs, plan and modify care and implement interventions.
  • Assembled and used catheters, tracheotomy tubes or oxygen suppliers.

Painter Helper

MCAAP
McAlester
11.2009 - 11.2010
  • Assisted painters in preparing surfaces for painting and finishing.
  • Cleaned and maintained tools, equipment, and work areas for safety compliance.
  • Helped with the application of paint using brushes, rollers, and sprayers.
  • Followed safety protocols to ensure a hazard-free work environment.
  • Coordinated with team members to complete tasks efficiently and on schedule.
  • Organized materials and supplies needed for painting projects daily.
  • Organized and cleaned work area and tools.
  • Operated hand tools, saws, routers and sanding equipment to prepare materials and finish project surfaces.
  • Filled cracks and breaks in plaster surfaces with putty or epoxy compounds.
  • Demonstrated best safety practices working at heights and lifting various objects.
  • Covered floors before prepping, priming and painting walls and ceilings to protect them from chemicals and paint.
  • Removed damaged materials and prepared surfaces for optimal installations.
  • Protected surfaces with masking tape and plastic sheeting to prevent damage.
  • Transported supplies to work sites, removed from trucks and organized for crew use.
  • Monitored paint supplies, placing orders whenever needed and properly and safely disposed of old paint.
  • Identified and located required tools prior to starting each project.
  • Completed high-volume weekly painting jobs with consistently positive customer feedback.
  • Loaded or unloaded building materials to distribute machinery or tools.
  • Completed measurements, layouts and job site preparation to reduce downtime.

Sr LPN

Oklahoma Department Of Corrections JBCC
McAlester
03.2000 - 05.2005
  • Monitored patient vital signs and reported changes to the nursing staff.
  • Administered medications and treatments as prescribed by healthcare providers.
  • Provided wound care and assessed healing progress regularly.
  • Educated inmates on health management and disease prevention practices.
  • Collaborated with multidisciplinary teams to coordinate patient care effectively.
  • Documented patient interactions and medical histories accurately in records.
  • Ensured compliance with safety protocols in a correctional facility environment.
  • Observed changes in patient's condition and reported any significant changes to the registered nurse or physician.
  • Performed physical assessments, including vital signs and health history documentation.
  • Monitored vital signs, fluid intake and output levels, glucose levels, and other medical tests results.
  • Provided patient care in accordance with physicians' orders and nursing standards of practice.
  • Maintained a safe environment by following infection control policies and procedures.
  • Educated patients on disease prevention and management strategies for their individual conditions.
  • Administered prescribed medications or started intravenous fluids, noting times and amounts on patient charts.
  • Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
  • Adhered to facility policies and procedures while providing quality nursing care.
  • Managed emergency situations promptly according to established protocols.
  • Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
  • Provided emotional support to patients dealing with illness or injury related issues.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Promoted culture of safety for patients and employees through proper identification, reporting documentation and prevention.
  • Assessed patient complaints accurately and provided appropriate interventions.
  • Used sterile techniques to prepare patients for procedures.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
  • Addressed patient care needs, collected vitals, dressed wounds, and managed catheters.

Education

Associate of Science - Practical Nursing

Kiamichi Vo-Tech
Wilburton, Ok
06-1991

Skills

  • Customer service
  • Team collaboration
  • Effective communication
  • Multitasking
  • Documentation management
  • Time management

Accomplishments

  • 2004 HUMANITATRIAN OF THE YEAR Oklahoma Department of Corrections

Certification

  • LPN

Affiliations

  • Fishing and most Outdoor Sports

Timeline

Freight Rate Specialist/Maintenance Technician

MCAAP
05.2016 - 06.2024

Senior Bridge Nurse Care Manager

Mays House Call Home Health
11.2014 - 09.2017

Field LPN

Real Care Home Health
02.2012 - 11.2014

Painter Helper

MCAAP
11.2009 - 11.2010

Sr LPN

Oklahoma Department Of Corrections JBCC
03.2000 - 05.2005

Associate of Science - Practical Nursing

Kiamichi Vo-Tech