Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paula runnels

Tyler

Summary

Dynamic and dedicated professional with extensive experience at CHRISTUS Trinity Mother Frances Health System, excelling in patient service and insurance verification. Proven ability to enhance patient satisfaction through effective communication and problem-solving. Skilled in maintaining HIPAA compliance while managing sensitive data, ensuring a seamless experience for patients and healthcare providers alike.

Overview

26
26
years of professional experience

Work History

Clinic Patient Representative Senior Float Pool

CHRISTUS Trinity Mother Frances Health System
09.2013 - Current
  • Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
  • Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
  • Scheduled appointments for patients and placed reminder calls 48 hours before office visits
  • Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
  • Facilitated communication between patients, families, and medical professionals for optimal care coordination.
  • Enhanced patient satisfaction by addressing concerns and providing compassionate assistance.
  • Informed patients of excessive wait times and offered to reschedule appointments.
  • Verified patient insurance eligibility and entered patient information into system.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Facilitated communication between patients and various departments and staff.
  • Maintained strict confidentiality of sensitive information in compliance with HIPAA regulations and company policy.
  • Developed strong rapport with patients through active listening skills, empathy, and understanding of individual needs.

Hairstylist

Self Employed
05.2004 - Current

Hairstylist

Self Employed
05.2004 - Current
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Educated customers on products to maximize benefits.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.

Medical Poster

CHRISTUS Trinity Mother Frances Health System
08.2010 - 09.2013
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Medical Checkout and Checkin

East Texas Medical Center
09.2002 - 04.2003
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Patient Service Specialist

US Army
09.1999 - 01.2002
  • Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
  • Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
  • Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
  • Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
  • Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
  • Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
  • Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
  • Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
  • Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Educated patients on available resources such as financial assistance programs or support groups related to their specific medical conditions.
  • Provided exceptional customer service, resolving patient complaints promptly and professionally.
  • Expedited referral processing for specialist visits as needed, ensuring seamless transitions for patients seeking additional care options outside of the primary practice setting.
  • Verified patient insurance eligibility and entered patient information into system.
  • Resolved customer complaints using established follow-up procedures.
  • Engaged with patients to provide critical information.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.

Education

Associate Decgree In Office Technology Medical Opt - Health Administration

Tyler Junior College, Tyler,Tx USA
Tyler, TX
08.2010

Graduate Certificate - Health Administration

Patient Account Specialist
Ft.Sam Houston
09.1999

Skills

  • Customer service
  • Scheduling appointments
  • Insurance verification
  • Medical terminology
  • Patient data confidentiality
  • Patient intake
  • Record keeping
  • Patient data privacy
  • Clinical data entry
  • Financial needs determination
  • Patient admitting
  • Healthcare
  • Multitasking and organization
  • Team collaboration
  • Team leadership
  • HIPAA compliance
  • Customer follow-up
  • Verbal and written communication
  • Patient check-in
  • Phone and email etiquette
  • Flexible schedule
  • Payment processing
  • Insurance billing
  • Eligibility determination
  • Information collection
  • Medical coding
  • Fee collection
  • Multitasking
  • Reliability
  • Registration and scheduling
  • Insurance verifying

Timeline

Clinic Patient Representative Senior Float Pool

CHRISTUS Trinity Mother Frances Health System
09.2013 - Current

Medical Poster

CHRISTUS Trinity Mother Frances Health System
08.2010 - 09.2013

Hairstylist

Self Employed
05.2004 - Current

Hairstylist

Self Employed
05.2004 - Current

Medical Checkout and Checkin

East Texas Medical Center
09.2002 - 04.2003

Patient Service Specialist

US Army
09.1999 - 01.2002

Associate Decgree In Office Technology Medical Opt - Health Administration

Tyler Junior College, Tyler,Tx USA

Graduate Certificate - Health Administration

Patient Account Specialist

Similar Profiles

CREATE PROFILE