Paula Russi
Fort Lauderdale,FL
Summary
Operations professional with a focus on improving internal processes and elevating the customer experience. Committed to empowering teams through employee education, fostering a sense of ownership and connection, and driving high performance. Dedicated to fostering a collaborative environment and implementing strategies that drive efficiency, growth, and sustainability.
Overview
7
7
years of professional experience
Work History
Branch Operations Manager
Lincoln Health Supply
02.2024 - Current
- Managed daily branch operations, optimizing productivity, customer satisfaction, and team performance.
- Developed SOPs and trained staff on DME products, boosting sales and customer service.
- Conducted internal billing audits and passed four rounds of Medicare audits, improving revenue cycle management.
- Collaborated with the billing department to enhance compliance and reimbursement processes.
- Presented a plan to reduce shipping costs by 66%, and developed a separate strategy to expand the product range and increase sales beyond the current CGM offering, focusing on product selection, licensing, marketing, and logistics.
Office Administrator
Fabrikant & Associates, PLLC
10.2023 - 01.2024
- Overhauled outdated filing and internal systems to improve request processing efficiency and support legal teams.
- Built strong relationships with high-profile clients, ensuring organized management of confidential, time-sensitive information.
- Audited client accounts, identified payment discrepancies, and worked stagnant accounts by establishing payment arrangements to improve cash flow.
- Streamlined billing processes, optimized accounts receivable management, and handled client intake and onboarding to ensure smooth operations.
- Managed office operations, including payroll, accounts payable, staff support, answering a multi-line phone system, and maintaining office equipment to ensure smooth day-to-day operations.
Small Business Consultant
Self-Employed
05.2023 - 10.2023
- Built strong relationships with small business owners, offering personalized consulting to optimize operations, marketing, and customer experience.
- Conducted industry evaluations in food service, beauty, retail, and personal care, identifying key opportunities for improvement.
- Assisted businesses in recovery, growth strategies, and new business model development, tailoring solutions to their unique needs.
- Delivered custom solutions that enhanced efficiency, boosted revenue, and strengthened market positioning.
- Transitioned from consulting to focus on hands-on operational roles, driven by a passion for not only developing strategies but also executing and overseeing their implementation.
Director of Operations
Bulldog Adjusters
08.2022 - 05.2023
- Revamped the public adjusting process into a virtual concept, enhancing efficiency and accessibility for clients and staff, particularly in remote rural areas with limited adjuster availability, while supporting growth alongside roofing industry partners.
- Collaborated closely with department heads to update SOPs and ensure comprehensive staff training, improving service quality.
- Led and organized periodic company meetings, working cross-functionally to enhance team performance and align efforts with company goals.
- Created detailed reports and worked directly with C-level executives to manage cash flow and drive performance results.
Director of Human Resources
Bulldog Adjusters
04.2021 - 08.2022
- Optimized recruitment strategies, improving hiring efficiency and attracting top talent.
- Managed onboarding, developed employee handbooks, and enhanced benefits and training programs to align with company objectives and ensure new hires had the tools for success.
- Coordinated with management on performance evaluations, dispute resolution, and employee accountability.
- Led continuing education and customer success training, developing comprehensive employee programs that strengthened team expertise and ensured compliance with industry regulations.
- Organized team and company events, including a successful 10-year gala, which helped foster engagement, build a positive workplace culture, and highlight our strong industry presence.
Marketing and Project Manager
Bulldog Adjusters
10.2017 - 04.2021
- Led the expansion from Florida to 46 states, managing all licensing, contracts, and setup, ensuring compliance with state-specific regulations, fees, and laws for public adjusters.
- Created comprehensive handbooks to guide operations in each state, detailing specific legal requirements and processes.
- Developed and executed marketing strategies to enhance brand visibility and drive consumer engagement across a nationwide market.
- Represented the company at multiple conferences, showcasing services and building key industry connections.
- Directed disaster recovery efforts during multiple hurricanes, including Hurricane Michael and Hurricane Florence in 2018, delivering supplies, supporting shelters, and coordinating with local news to promote our company's assistance to affected communities.
Education
Associate of Arts -
Miami Dade College
Miami, FL08-2015
Skills
- Collaborative Leadership
- Team Development
- Data-Driven Decision Making
- Process Improvement
- Cross-Departmental Alignment
- Operational Scalability
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Branch Operations Manager
Lincoln Health Supply
02.2024 - Current
Office Administrator
Fabrikant & Associates, PLLC
10.2023 - 01.2024
Small Business Consultant
Self-Employed
05.2023 - 10.2023
Director of Operations
Bulldog Adjusters
08.2022 - 05.2023
Director of Human Resources
Bulldog Adjusters
04.2021 - 08.2022
Marketing and Project Manager
Bulldog Adjusters
10.2017 - 04.2021
Associate of Arts -
Miami Dade College
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