Paula Saldana
Humble,TX
Summary
Accomplished Regional Property Supervisor with a proven track record at VSC Management, enhancing operational efficiency and asset quality across multiple properties. Expert in financial budgeting and fostering team performance, I significantly boosted occupancy rates and minimized operating expenses. Skilled in property inspection and performance metrics analysis, my strategic approach resulted in tangible, positive outcomes for both tenants and owners. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Regional Property Supervisor
VSC Management
03.2015 - Current
- Oversaw capital improvement projects from inception to completion, ensuring timely delivery within established budgets.
- Analyzed competitor offerings within the market to develop innovative services that differentiated our properties from others.
- Improved vendor relationships through open communication channels, fostering a collaborative environment that benefited all parties involved.
- Assisted in the acquisition and onboarding of new properties, ensuring seamless integration into existing management structures.
- Ensured compliance with federal, state, and local regulations by keeping up-to-date on industry standards and conducting thorough audits of properties in the region.
- Collaborated with legal counsel to resolve disputes efficiently while minimizing risk exposure for both tenants and property owners.
- Conducted regular property inspections to identify areas for improvement and proactively address any potential issues before they escalated.
- Managed budgets for multiple properties in the region, resulting in maximized financial performance and minimized operating expenses.
- Boosted occupancy rates by executing targeted marketing campaigns and collaborating with leasing teams to showcase available properties effectively.
- Enhanced team performance through regular training, mentorship, and clear goal-setting for regional staff members.
- Implemented preventive maintenance programs that reduced repair costs over time while maintaining high asset quality standards across the portfolio.
- Conducted market analyses to inform decisions regarding rental rates, concessions, and other leasing strategies for optimal revenue generation.
- Coordinated emergency response efforts during natural disasters or unforeseen events to minimize damage to properties while prioritizing tenant safety.
- Developed comprehensive reporting systems that allowed ownership groups to track key performance indicators across their entire investment portfolios accurately.
- Streamlined operational efficiency by developing and implementing standardized procedures for property management tasks.
- Developed staff retention strategies by creating a positive work environment that recognized and rewarded team member accomplishments.
- Increased tenant satisfaction by implementing effective communication strategies and addressing concerns promptly.
Property Manager/Assistant Manager
Bridge Property Management
01.2012 - 02.2015
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with legal counsel to resolve tenant disputes.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
Leasing Consultant
GFI Management
06.2007 - 01.2012
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Verified tenant incomes and other information before accepting lease applications.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Greeted clients, showed apartments, and prepared leases.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Responded to requests and scheduled appointments for property showings.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Distributed and followed up on tenant renewal notices.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Distributed flyers to raise awareness of properties and attract more tenants.
- Coordinated appointments to show marketed properties.
- Generated leads for sales and rental properties through cold calls and referrals.
Education
High School Diploma -
Richard Milburn Academy
Houston, TXSkills
- Asset Management
- Operational Efficiency
- Property Inspection
- Performance metrics analysis
- Cam Certified
- Financial budgeting and reporting
- Multi-family property management
- Property Management
Certification
Cam Certified
Timeline
Regional Property Supervisor
VSC Management
03.2015 - Current
Property Manager/Assistant Manager
Bridge Property Management
01.2012 - 02.2015
Leasing Consultant
GFI Management
06.2007 - 01.2012
High School Diploma -
Richard Milburn Academy
Cam Certified
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