Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Paula Sanchez

Paula Sanchez

Houston,TX

Summary

Proven professional with extensive experience in housekeeping and customer service, notably with Cleaning Business. Excelled in maintaining high standards of cleanliness and client satisfaction, leveraging skills in waste management and effective communication. Demonstrated a commitment to quality assurance, achieving a significant improvement in client feedback.

Overview

1
1
year of professional experience

Work History

Cleaner

Cleaning Business
Houston, TX
09.2024 - 10.2024
  • Swept and mopped floors, vacuumed carpets, and dusted surfaces.
  • Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
  • Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
  • Maintained cleaning equipment and materials in a safe and sanitary working condition.
  • Polished furniture to remove dust and dirt buildup.
  • Transported trash bags to designated disposal areas.
  • Washed windows both inside and outside of the facility.
  • Scrubbed walls to remove scuff marks or stains.
  • Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
  • Responded promptly to all customer complaints regarding cleanliness issues.
  • Replenished amenities such as shampoos, soaps, and lotions in hotel rooms when needed.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Cleaned windows, glass partitions and mirrors with cleaners and sponges.
  • Sanitized frequented areas and equipment using approved supplies.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Cleaned building floors by sweeping, mopping or vacuuming.
  • Serviced, cleaned and restocked restrooms.

Cashier

promotion company
Houston, TX
06.2023 - 10.2024
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Answered customer questions and provided store information.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Collected payments and provided accurate change.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped with purchases and signed customers up for rewards program.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Checked personal identifications during alcohol and tobacco sales.
  • Offered customers carry-out service at completion of transaction.

Education

High School Diploma -

Heights High School
06-2023

Skills

  • Housekeeping
  • Laundry
  • Waste Management
  • Furniture rearrangement
  • Floor waxing
  • Quality Assurance
  • Customer Service
  • Laundry services

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

Cleaner

Cleaning Business
09.2024 - 10.2024

Cashier

promotion company
06.2023 - 10.2024

High School Diploma -

Heights High School

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Paula Sanchez