Paula Sandez
Fort Lauderdale
Summary
Dynamic hospitality professional with a proven track record at Phatboy Sushi, excelling in customer service and sales. Recognized for optimizing guest experiences and efficiently managing high-volume environments. Skilled in communication and upselling, consistently delivering exceptional service and fostering customer engagement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Host & Server
Phatboy Sushi
Davie
09.2023 - Current
- Warmly greeted and seated 100-400 guests per shift, ensuring a welcoming first impression.
- Collaborated with servers and management to optimize guest experience and service flow.
- Promoted to server after one year due to exceptional performance.
- Manage multiple tables efficiently in a fast-paced environment; process payments via POS.
- Upsell food and beverage items while ensuring accurate, timely order delivery.
Guest Experience Associate
Hard Rock Stadium
05.2023 - 05.2023
- Supported Club 72, Mercedes-Benz, and F1 guest services operations.
- Distributed digital and physical tickets, resolved attendee issues, and managed VIP seating logistics.
- Assisted with coordinating Mercedes shuttle service to ensure accurate and timely guest transportation.
Cashier
BurgerFi
Weston
09.2019 - 08.2021
- Handled high-volume cash and credit transactions with speed and accuracy.
- Delivered fast and friendly customer service in a fast-paced environment.
- Provided detailed menu knowledge and assisted with customer inquiries.
- Maintained clean and organized dining and front-of-house areas per health regulations.
Education
Associate of Arts (A.A.) - Hospitality & Tourism Management
Broward College
Davie, FLHigh School Diploma - Class of 2022
Cypress Bay High School
Weston, FLSkills
- Customer Service
- Sales & Upselling
- Communication
- Team Collaboration
- Time Management
- Professionalism
- Service optimization
- Multitasking proficiency
- Effective time management
- Hospitality and accommodation
- Customer engagement
Awards
National Honor Society, Broward College
Projects And Event Experience
Formula 1 Grand Prix - Guest Experience Associate, Hard Rock Stadium, 05/03/23, 05/05/23, Supported Club 72, Mercedes-Benz, and F1 guest services operations., Distributed digital and physical tickets, resolved attendee issues, and managed VIP seating logistics., Assisted with coordinating Mercedes shuttle service to ensure accurate and timely guest transportation.
Languages
English
Professional
Spanish
Professional
Certification
S.E.R.V.E. Responsible Vendor Certificate
Timeline
Host & Server
Phatboy Sushi
09.2023 - Current
Guest Experience Associate
Hard Rock Stadium
05.2023 - 05.2023
Cashier
BurgerFi
09.2019 - 08.2021
Associate of Arts (A.A.) - Hospitality & Tourism Management
Broward College
High School Diploma - Class of 2022
Cypress Bay High School