PAULA SAN MARTIN
Orlando,FL
Summary
Experienced Orthodontic Treatment Coordinator with a proven track record in enhancing patient satisfaction through effective communication and sales strategies. Proficient in streamlining scheduling processes and managing patient care, with a strong ability to lead teams and maintain productive relationships with both staff and customers. Committed to delivering exceptional service and improving office efficiency
Overview
10
10
years of professional experience
Work History
Orthodontic Treatment Coordinator
Lach Orthodontic Specialist
Orlando, FL
01.2024 - 08.2024
- High volume New Patient Engagement Relations team
- Virtual & Onsite
- Provided patients with comprehensive explanations of orthodontic treatment recommended
- Maintained communication log using sympleconsult
- SymplConsult is the all-in-one software solution that leverages automation to streamline every step of the new patient process, from on-boarding to payment management, and beyond
- Maintained ongoing post-visit communications with customers using Messaging platform Rhinogrm
- Assisted orthodontist with dental treatments and patient evaluations
- Maintained strong and positive relationships with all patients and dental staff
- Discussed follow-up procedures with customers and worked to secure payment arrangements
- Addressed any billing and insurance issues in a timely manner
- Contract creating, payment plan scheduling & financing applications submissions
- Contacted patients with appointment reminders
- Maintained organized skills to keep log of new leads generated by platform Orthoboost.
Orthodontic Floor Manager, Treatment Coordinator
Ortho by Florida City Dental
Homestead, FL
08.2020 - 01.2024
- Provided 100% great customer service and experience as floor manager in dental office setting
- Maintained ongoing post-visit communications with patients
- Assisted orthodontist with dental treatments and patient evaluations
- Maintained strong relationships with all patients and dental staff, ensuring all clinical area was clean stocked and full functioning
- Remained updated on available past due or delinquent accounts
- Assisted in payment options as well as financing assistance
- Discussed new patient instructions or procedures with patients and worked to secure welcoming friendly environment
- Addressed any billing and insurance issues in a timely manner
- Greeted patients and answered any immediate questions
- Trained new office staff members/Admin team/Insurance team and part of clinical staff
- Responsible for maintaining an excellent AR report and End of Month reports.
Referral Coordinator Specialist
Homestead Pediatrics ( Dr Torres/ Dr Pernas/ Dr Kimsey)
Homestead, FL
08.2018 - 08.2020
- Responsible for providing exceptional customer service and administrative support in a remote medical center environment
- Involved handling patient inquiries, scheduling appointments, assisting with medication-related questions, and addressing other medical issues
- Strong background as a Medical Assistant is essential for effectively supporting patients and healthcare providers
- Patient Communication: Answer incoming calls from patients and other parties, providing accurate information and assistance with inquiries, next appointment, insurance verification and authorizations
- Collections of copayments and or deductibles
- Update State of Florida Immunization chart and created patients blue and yellow forms
- Appointment Scheduling: Manage and schedule appointments for patients across multiple healthcare providers, ensuring optimal scheduling efficiency and patient satisfaction
- Medical Records: Access and update patient information in the electronic medical records (EMR) system, ensuring accuracy and confidentiality
- Referrals: Process referrals to specialists and other healthcare services as requested by providers or patients
- Problem Resolution: Address and resolve patient concerns or escalate them to the appropriate department when necessary
- Team Collaboration: Work closely with other call center staff, medical assistants, and healthcare providers to ensure a seamless patient experience
- Compliance: Adhere to all company policies, procedures, and regulations, including HIPAA and patient confidentiality standards.
Surgical Coordinator/ Authorization Specialist
HeartWell Associates
Kendall, FL
01.2015 - 07.2018
- Responsible for managing and coordinating the administrative aspects of surgical procedures within Baptist Health System
- Ensured preparations in place for surgeries, including scheduling, patient communication, and coordination with surgical teams and other healthcare professionals
- The Surgical Coordinator played a crucial role in ensuring a smooth and efficient surgical process, providing excellent patient care and support throughout the surgical journey.
Education
High School Diploma -
Miami South Ridge Sr High
Miami, FL08.1996
Associate - Medial Assistant, Billing & Coding Basic Xray tech.
National School of Technology
Kendall, FLSkills
- Patient Flow Management
- Treatment Planning
- Customer Service
- Patient Care coordination
- Communications
- Team leadership
- Transferable/ easy to adapt
- Computer literate
- Attention to detail
- Extremely organized
- Conflict Resolution
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Orthodontic Treatment Coordinator
Lach Orthodontic Specialist
01.2024 - 08.2024
Orthodontic Floor Manager, Treatment Coordinator
Ortho by Florida City Dental
08.2020 - 01.2024
Referral Coordinator Specialist
Homestead Pediatrics ( Dr Torres/ Dr Pernas/ Dr Kimsey)
08.2018 - 08.2020
Surgical Coordinator/ Authorization Specialist
HeartWell Associates
01.2015 - 07.2018
High School Diploma -
Miami South Ridge Sr High
Associate - Medial Assistant, Billing & Coding Basic Xray tech.
National School of Technology
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