Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paula Santilli

Fort Lauderdale

Summary

Dynamic professional with a proven track record at The Hennessy Group, excelling in administrative support and customer service. Adept at resolving tenant issues and enhancing satisfaction through effective communication and problem-solving. Skilled in property management and maintaining accurate records, ensuring seamless operations and compliance. Great Customer Service Skills.

Overview

19
19
years of professional experience

Work History

Assistant Property Manager/ Receptionist

The Hennessy Group
01.2023 - 03.2025
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Kept accurate records of all resident and tenant correspondence.
  • Greet Clients
  • Answer Multiple Phone Calls
  • Process Daily Mail
  • Attend Meetings

Office Administrator

Caputi Law, LLC
01.2017 - 12.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Set Attorneys Schedule
  • Greet all Clients for Closings
  • Process Daily Mail

Finance Manager

Penske Automotive Group
03.2012 - 11.2016
  • Reviewed documentation and identified financial discrepancies where applicable.
  • Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
  • Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
  • Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
  • Met Monthly Quotas
  • Maintained Client Base

Sales Consultant

First Acura
01.2006 - 12.2011
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Followed up with existing customers to provide additional support and address concerns.

Education

Diploma - General Studies

Hope High School
Providence, RI
06.1983

Skills

  • Administrative support
  • Strong communication skills
  • Telephone and email etiquette
  • Property tours and inspections

Timeline

Assistant Property Manager/ Receptionist

The Hennessy Group
01.2023 - 03.2025

Office Administrator

Caputi Law, LLC
01.2017 - 12.2022

Finance Manager

Penske Automotive Group
03.2012 - 11.2016

Sales Consultant

First Acura
01.2006 - 12.2011

Diploma - General Studies

Hope High School

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