Hi, I’m
Paula Satchell
Banking Officer (Teller)
16 Waterloo Close Spanish Town ,St Catherine
Overview
7
years of professional experience
6
years of post-secondary education
Work History
Sagicor Bank Jamaica LimitedPortmore St Catherine
Customer Service Representative (Cross Training)
01.2023 - Current
Job overview
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Sagicor Bank Jamaica LimitedPortmore
Teller
09.2019 - Current
Job overview
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
COK Sodality Co-operative Credit UnionPortmore , St Catherine
Member Service Officer in Training ,ATM Processor
08.2016 - 09.2019
Job overview
- Entered data into computer tracking system and filed paperwork according to procedures.
- Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
- Received and reviewed incoming documents and materials.
- Prepared, boxed, and staged outgoing shipments.
- Assessed current systems and identified improvement areas to uplift capabilities.
- Answered over [Number] calls per day relating to customer and member products and services.
- Analyzed processor data and developed insight reports for management review.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Cross-trained and provided backup support for organizational leadership.
- Trained new personnel regarding company operations, policies and services.
COK Sodality Co-operative Credit UnionPortmore, St Catherine
Contract Teller
07.2016 - 09.2019
Job overview
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Assisted with training of new tellers on policies and procedures.
- Maintained accurate records of customer transactions in line with bank procedures.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Monitored and reported suspicious activity in line with bank security policies.
- Referred customers to other banking departments for specialized services.
- Executed wire transfers, stop payments and account transfers.
Education
Jose Marti Technical High SchoolTwickenham Park St Catherine
High School Diploma
10.2011 - 06.2016
University Overview
- Ranked in Top 10% of class
- 4.0 GPA
- Dean's List 2014-2016
- Prefect Body 2013-2015
- Head Girl 2016
- Extracurricular Activities: 4h President, the agricultural group
University of The Common Wealth CaribbeanKingston
No Degree from Banking And Financial Support Services
01.2022 - Current
University Overview
Timeline
Customer Service Representative (Cross Training)
Sagicor Bank Jamaica Limited
01.2023 - Current
University of The Common Wealth Caribbean
No Degree from Banking And Financial Support Services
01.2022 - Current
Teller
Sagicor Bank Jamaica Limited
09.2019 - Current
Member Service Officer in Training ,ATM Processor
COK Sodality Co-operative Credit Union
08.2016 - 09.2019
Contract Teller
COK Sodality Co-operative Credit Union
07.2016 - 09.2019
Jose Marti Technical High School
High School Diploma
10.2011 - 06.2016
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