Paula Schaefer
Summerville,United States
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Customer Service Warranty Tech
DR Horton
SUMMERVILLE, South Carolina
07.2022 - Current
- Investigated customer complaints regarding product performance or quality issues.
- Developed detailed plans for each project based on customer requirements, local regulations and industry standards.
- Ensured compliance with all applicable codes, laws and regulations related to residential home building projects.
- Performed final inspections upon completion of projects in order to verify that all requirements had been met.
- Followed RWC guidelines
- Provided excellent customer service while maintaining set guidelines
- Documented repair activities in a timely manner for accurate record keeping.
- Provided technical support to customers via phone, email, or other communication methods.
- Ensured all repairs were completed within the specified time frame while adhering to safety regulations.
- Reviewed warranty claims for accuracy prior to processing them into the system.
- Followed up with customers after repairs were made to ensure their satisfaction.
- Developed detailed plans for projects based on customer needs and expectations.
- Coordinate scheduling between vendors and customers to ensure customer satisfaction.
Administrative Assistant
City of North Charleston Police Department
North Charleston, SC
07.2018 - 07.2022
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Created travel arrangements for senior managers according to their requirements.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Reviewed and organized legal documents such as contracts, pleadings, motions and correspondence.
- Created spreadsheets to track case information and deadlines.
- Provided administrative support to the legal department staff members.
- Analyzed documents and other physical evidence to identify irregularities in behavior or policy violations.
- Compiled reports detailing findings from investigations for review by senior staff members.
- Developed training programs for new investigators regarding investigative procedures and protocol.
- Assisted prosecutors in preparing criminal indictments resulting from investigations conducted by Internal Affairs Investigators.
- Served as a liaison between Internal Affairs Investigators and other departments within the organization.
- Maintained detailed case log of all cases assigned to monitor progress and completion.
- Maintained organized records of all information and material pertinent to open investigations.
- Reported results of investigations with written observations and photographs, and produced final reports.
- Organized onboarding activities for new hires including orientations, paperwork, and introductions.
- Maintained personnel records in compliance with applicable laws and regulations.
- Supervised onboarding process for newly hired employees, including distribution of all paperwork.
Retail Store Manager
BI-LO
North Charleston, SC
08.2008 - 07.2018
- Developed and maintained store policies and procedures.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Performed regular audits to ensure compliance with company standards.
- Recruited, trained and managed a team of 20+ employees.
- Collaborated with other departments to coordinate promotional activities and events in-store.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Handled cash register transactions accurately while providing excellent customer service.
- Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
- Organized merchandise displays according to seasonal promotions or special events.
- Worked closely with vendors to negotiate contracts for goods or services.
- Built and maintained strong working relationships with team members.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Supervised cash drawer balances and deposits of store receipts.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
- Prepared employee performance appraisals, providing actionable feedback.
Education
Associate of Applied Science - Criminal Justice
Miller Motte Technical College
North Charleston, SC03-2019
Skills
- Diagnostic Testing
- Microsoft Office
- Technical knowledge
- Customer Relations
- Decision-Making
- Organizational Skills
- Interpersonal Communication
- Construction knowledge
- Time management abilities
- Multitasking
- Inventory Management
- Knowledge of industry best practices
- Professionalism
- Teamwork and Collaboration
- Written Communication
- Deadline-oriented
- Appointment Scheduling
- Quickbooks
References
References available upon request.
Timeline
Customer Service Warranty Tech
DR Horton
07.2022 - Current
Administrative Assistant
City of North Charleston Police Department
07.2018 - 07.2022
Retail Store Manager
BI-LO
08.2008 - 07.2018
Associate of Applied Science - Criminal Justice
Miller Motte Technical College
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