Paula Serafin
Berwick,PA
Summary
Strong leader and problem solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision making skills and sound judgement to positively impact company success. Detailed oriented and able to multitask effectively to achieve goals.
Overview
39
39
years of professional experience
Work History
Client Services and Office Manager
Delta Galil USA, Inc.
01.2002 - Current
- Negotiating prices for services needed to run office building
- Hire, as needed, contractors for building maintenance
- Issue Purchase orders to suppliers for items needed in PA and NJ/NY
- Handling DGBI Accounts – Polo, Lauren, Wolford and Adidas
- Working with Sales to issue uploaders for Production PO's to be issued
- Linking Production PO's to Customer Master in PLM
- Checking Vendor guides to make sure we are following the most current for how items are coming in and shipping out from the DC's
- Working with A/P on approving bills for payment
- Working with A/R on chargebacks to get reversed or approve
- Working with DC to make sure orders are shipped promptly and correctly
- Overseeing shipping and receiving from our Canadian 3PL for orders shipping from Canada
- Following up to make sure orders are shipped correctly and on time from Canada
- Checking inventory in Canadian 3PL for issues
- Managing Planning Office of up to 8 people for Williamsport DC
- Overseeing VAS dept for Williamsport DC
- Purchase all office supplies, supplies used in warehouse as well as all supplies that are needed in packaging of goods received from off-shore (Ex Hangers, bags, price tickets, hanger collars, hang tags, stickers) and shipping (Ex Cartons, tape, wrap, tape machines, wrap machines)
- Order customer tickets for any VAS needed to be done in the US
- Negotiate prices for services and goods used in the warehouse
- Maintain inventory on supplies and reports on usages
- Negotiate and purchase trims and fabrics for use in manufacturing of undergarments for our factories in Honduras
- Maintain paperwork needed for importing and exporting components to Honduras for customs compliance
- Supplied paperwork for importing finished products to customs
- Data Entry of paper purchase orders Updating shipping addresses for accounts
International Manager
Lady Ester Lingerie, Inc
01.1985 - 01.2002
- Oversee international shipping departments
- Coordinate international paperwork needed for customs clearance of import and export shipments
- Maintained customs compliance files
- Worked with customs to get inspections done as well as sending out items for special forgiveness applications
- Worked with Brokers to get shipments cleared
- Arranged delivery from Airport or Port of discharge for shipments coming in as well as exporting shipments
- Worked with logistics forwarders on pricing, shipping methods, ocean schedules for importing and exporting finished products
- Followed production of off-shore goods for timely delivery to customers
- Worked with overseas production personnel to ensure timely deliveries
- Overseen customer service dept and internet sales dept
- Worked with and helped set up separate chargeback dept
- Worked with shipping dept to make sure proper procedures were in place to avoid and refute chargebacks including updates to routing guides for customers
- Managed office of 7 people
- Retrieved and processed EDI orders
- Supervisor for Kids Division
- Overseeing picking of orders, inventory, production, shipping of orders for customers
- Worked with domestic production to ensure stock needed to fill orders was available
- Worked with suppliers on mapping of EDI versions for 850's, 810's, 820's, 856's.
- Made program changes necessary for retrieving and processing EDI orders
- Coordinated program changes for existing programs that were being used
- Existing programming changes when needed
- Back-up computer system on daily
- Purged files monthly to free up computer space
- Shut down and rebooted computer system as needed
- Was responsible to maintain operating systems each morning and running daily/monthly reports at night
- Entered manual orders
- Maintained customer base information such as terms of sales, shipping procedures, packing compliance and store addresses
- Set up and Maintained Style info for all current styles
- Invoiced and billed shipments for customers
- Processed Cut tickets for different factories both domestic and off shore.
Education
High School Diploma -
Berwick Senior High School
Berwick1981
Skills
- Documentation And Reporting
- Strategic Planning
- Staff Development
- Budgeting expertise
- Contract Administration
- MS Office
- Business Development
- Good Judgment
- Team Development
- Budgetary Planning
Phone Numbers
Cell, 570-594-9234
Hobbies and Interests
- Reading
- Traveling
- Gardening
- Activities with kids
References
Available upon request
Timeline
Client Services and Office Manager
Delta Galil USA, Inc.
01.2002 - Current
International Manager
Lady Ester Lingerie, Inc
01.1985 - 01.2002
High School Diploma -
Berwick Senior High School
Similar Profiles
Claudia OrellanaClaudia Orellana
Senior Product Developer at Delta Galil USASenior Product Developer at Delta Galil USA
SUSEEMA FERNANDOSUSEEMA FERNANDO
Strategic Sourcing Production Manager at Delta Galil USAStrategic Sourcing Production Manager at Delta Galil USA
Jay EscalonaJay Escalona
Senior Technical Support at Delta Galil USASenior Technical Support at Delta Galil USA