Paula Shuler
Cottrellville,MI
Summary
Proven Manager at Red Barn Market, adept in operations management and team leadership, significantly enhanced customer satisfaction and team performance. Expert in strategic planning and problem resolution, successfully developed key customer and supplier relationships, and implemented a rewards program, reducing staff turnover. Skilled in verbal communication and complex problem-solving, consistently achieving targets through effective decision-making and staff development. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
3
3
years of professional experience
Work History
Manager
Red Barn Market
08.2021 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
High School Diploma -
Marysville High School
Marysville, MI06.1993
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Project Management
- Customer Service
- Decision-Making
- Problem Resolution
- Adaptability and Flexibility
- Positive Attitude
- Attention to Detail
- Multitasking Abilities
- Managing Operations and Efficiency
- Scheduling and Coordinating
- Professional and Courteous
- Negotiation and Conflict Resolution
- Good Judgment
Timeline
Manager
Red Barn Market
08.2021 - Current
High School Diploma -
Marysville High School
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