Paula Smail

General Manager

Checker's/Rally's

Newark, OH

02.2019 - 03.2023

Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
Established and maintained effective communication with staff members to ensure efficient operations.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Coordinated training activities for employees to ensure compliance with company policies and procedures.
Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Ensured compliance with local health department regulations regarding food safety standards.
Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Conducted regular meetings with senior management team to review progress against established objectives.
Developed marketing strategies designed to increase brand awareness within target markets.
Assisted in the recruitment process by interviewing potential candidates for open positions.
Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
Trained employees on duties, policies and procedures.
Created schedules and monitored payroll to remain within budget.
Supervised employees through planning, assignments, and direction.
Recruited, trained and empowered employees to achieve key performance indicators.
Tracked monthly sales to generate reports for business development planning.