Summary
Overview
Work History
Education
Skills
Timeline
TruckDriver

Paula Smith

Reidsville,NC

Summary

Proven track record in enhancing operational efficiency and customer satisfaction at Harris Teeter Grocery Store, showcasing exceptional problem-solving and team leadership skills. Specialized in inventory management and customer service, I've driven significant improvements in store operations. Expert in Microsoft Office and adept at building strong customer relationships, my approach has consistently resulted in positive outcomes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

29
29
years of professional experience

Work History

Scanning Coordinator Trainer

Harris Teeter Grocery Store
08.2000 - 07.2024
  • Demonstrated excellent problem-solving skills by addressing inventory or pricing issues promptly, ensuring minimal disruption to store operations.
  • Enhanced inventory accuracy by diligently scanning and updating product information in the system.
  • Improved communication with store management by consistently providing accurate and timely reports on inventory discrepancies and pricing updates.
  • Ensured customer satisfaction with accurate pricing by regularly auditing shelf tags and updating prices as needed.
  • Assisted customers with locating products or answering questions regarding pricing, contributing to a positive shopping experience.
  • Maximized operational efficiency by quickly adapting to changes in store procedures or new technology advancements related to scanning processes.
  • Supported loss prevention efforts by actively monitoring inventory levels, identifying potential risks, and reporting concerns to management promptly.

Automotive Sales Associate/Service Advisor

Gate City Lincoln/Mercury
04.1998 - 08.2000
  • Closed deals efficiently by guiding buyers through paperwork processes, ensuring accuracy of information provided, and answering any questions along the way.
  • Coordinated test drives for interested buyers, ensuring a seamless experience that showcased each vehicle''s capabilities.
  • Collaborated with finance team to secure favorable loan terms for customers, ensuring smooth transactions and high satisfaction rates.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Interpreted diagnostic results to provide accurate repair recommendations.

Automotive Sales Consultant

Green Ford
04.1995 - 04.1998
  • Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
  • Delivered exceptional customer service, addressing concerns and resolving issues promptly.
  • Developed strong relationships with customers for repeat business and referrals.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Achieved high levels of customer satisfaction through consistent follow-ups post-sale to address any questions or concerns.
  • Assisted clients in financing options, arranging test drives, and completing necessary paperwork for purchases.

Education

No Degree - Customer Service Technology Certificate

Guilford Technical Community College
Jamestown, NC

Northwest Guilford High School
Greensboro, NC

Skills

  • Deadline-oriented
  • Data entry proficiency
  • Accuracy and Precision
  • Microsoft Office
  • Customer Service
  • Multitasking and Organization
  • Team Leadership
  • Decision-Making
  • Relationship Building
  • Phone and Email Etiquette
  • Documentation and Recordkeeping
  • Data Entry
  • Handling Complaints
  • Office Management
  • Coaching and Mentoring
  • Administration and Operations
  • Goal Setting
  • Scheduling
  • Staff Training
  • Inventory Management
  • Quality Assurance
  • Support Services
  • Policy Development
  • Vendor Management
  • Database Maintenance

Timeline

Scanning Coordinator Trainer

Harris Teeter Grocery Store
08.2000 - 07.2024

Automotive Sales Associate/Service Advisor

Gate City Lincoln/Mercury
04.1998 - 08.2000

Automotive Sales Consultant

Green Ford
04.1995 - 04.1998

No Degree - Customer Service Technology Certificate

Guilford Technical Community College

Northwest Guilford High School
Paula Smith