Paula Space

• Delivered briefings and comprehensive reports on project progress to key stakeholders.
• Monitored system performance metrics to ensure high operational standards.
• Developed Criminal Investigation Data Architecture and Data Catalog for digital data lifecycle tracking.
• Implemented support strategies across the agency utilizing SharePoint, M365 tools, and Power BI.
• Established organizational structures that improved departmental efficiency.
• Prepared action plans with detailed statistical summaries for strategic decision-making by management.
• Facilitated stakeholder communication with development teams during project design phases.
• Researched new technologies that could improve the organization's IT capabilities.

• Conducted analyses of software packages for online learning, emphasizing cloud services for Internal Revenue Service.
• Identified risks and benefits impacting millions of taxpayers through detailed research.
• Developed actionable recommendations and corrective measures based on comprehensive findings.
• Coordinated teams to effectively address complex federal and state policy issues.
• Provided consultation to senior management on sensitive matters requiring strategic insight.
• Aligned cross-functional teams with agile methodologies to fulfill user requirements.
• Managed compliance oversight with the Administrative Procedure Act for federal rulemakings.
• Presented detailed reports on project progress to senior leadership, ensuring transparency.

Executed web development and design projects to enhance online presence.

• Conducted research to identify operational efficiencies and process improvements.
• Performed financial reviews to ensure accountability and transparency.
• Led outreach initiatives for successful fundraising campaigns.
• Trained volunteers on best practices for animal handling.
• Conducted system analysis and testing to resolve technical inefficiencies.
• Collaborated with team members to achieve project objectives within deadlines.
• Implemented front-end development using HTML, CSS, and JavaScript for visually appealing web pages.

• Identified HR processes suitable for Robotic Process Automation, gathering requirements with cross-functional teams.
• Coordinated stakeholder engagement through agile and lean methodologies, aligning teams with strategic goals.
• Prepared and circulated program directives and policy statements while developing procedural guidelines.
• Served as liaison with agency managers and executives, advocating for HR interests in planning and execution.
• Resolved conflicts that hindered program objectives, ensuring timely initiative completion.
• Developed process improvement projects using data analytics to enhance Human Resources efficiency.
• Managed organizational changes by applying continuous process improvement principles.
• Transitioned operations from HPSM to ServiceNow for improved Change Control and Ticket Management.
• Configured MS Office features such as SharePoint, Flow, and Teams for better collaboration between teams.

• Crafted whitepapers outlining AI integration in predictive storage management systems.
• Applied AI and machine learning methodologies to address potential data access risks.
• Revamped backup and recovery solutions for Bureau of Fiscal Service using IBM Spectrum Protect.
• Ensured compliance with IT standards through solution architecture focused on system integrity.
• Launched IBM TS7700 Virtual Tape System in two data centers, enhancing data redundancy.
• Managed migration from legacy tape systems to modern virtual tape storage solutions.
• Developed policies for maintaining mainframe backups within Tivoli Storage Management environment.
• Monitored performance metrics to optimize storage operations and support customer needs.

• Supervised Shared-Service team to standardize budget formulation and execution services for multiple US Government agencies.
• Coordinated stakeholder engagements using agile and lean methodologies to align cross-functional teams with strategic goals.
• Managed approximately 20 personnel, including Customer Service Representatives and Application Developers.
• Utilized leadership training techniques to optimize resource allocation and fulfill program objectives effectively.
• Oversaw planning, directing, and execution of the Budget Formulation and Execution Program through delegated authority.
• Approved multi-year work plans for contracted teams, enhancing program goal achievement via a custom ticketing system.
• Led development of budgeting software for congressional budget books, ensuring continuous improvements in functionality.
• Gathered requirements and analyzed performance metrics to preemptively address risks in shared services processes.
• Achieved cost-savings by developing functional solutions to problems including use of SharePoint, Teams, and JIRA custom solutions.

• Prepared curriculum and selected materials for diverse student needs across multiple course levels.
• Managed large classrooms, ensuring effective engagement and learning outcomes.
• Delivered lectures for courses including Systems Analysis, Database Theory, and Introduction to Computer Science.
• Conducted classes in both traditional and virtual environments to accommodate different learning styles.
• Designed virtual environments to facilitate online instruction and enhance accessibility.
• Wrote policies for assignment handling to streamline processes and improve transparency.
• Recorded instructional materials in video and audio formats for online courses and special needs students.
• Researched and implemented best practices to enhance teaching methods and instructional delivery.

• Led cross-functional teams, including database administrators and financial analysts, in technical research on product usage and effectiveness.
• Coordinated stakeholder engagement using agile and lean methodologies to unify team strategies around user needs.
• Monitored database growth trends and market fluctuations to inform environmental analyses for US Treasury systems.
• Advanced adoption of emerging technologies within government operations to enhance efficiency.
• Evaluated departmental needs and delegated tasks to maximize production outcomes.
• Resolved customer complaints promptly while ensuring professionalism and service quality.
• Developed comprehensive reports on operational metrics and presented findings to senior management.
• Guided management staff in developing and evaluating policies, procedures, and strategic initiatives.

• Designed, tested, and monitored critical datasets for US Treasury to enhance data integrity.
• Served as Primary Database Administrator for TreasuryDirect, TRES, and ESTBNB systems.
• Achieved certification as first trained DB2 UDB Administrator for Bureau of the Public Debt.
• Collaborated with cross-functional teams to analyze product usage and recommend improvements impacting millions of US taxpayers.
• Utilized Crystal Reports, Power BI, Tableau, Oracle, DB2, SQL for predictive analysis of taxpayer needs.
• Executed successful transfer of HBITS application data to new hardware format.
• Led training initiatives on JCL, SQL, BMC, database design, and Systems Development Lifecycle.
• Provided support for MySQL, DB2, Oracle, SQL, and Access database management systems and developed SQL queries for large dataset insights.

• Conducted interviews with aggrieved individuals and management to facilitate informal grievance resolutions.
• Performed comprehensive analysis of Federal Regulations and HR processes for grievance resolution recommendations.
• Authored monthly Counselor’s Reports for formal and informal grievance processing.
• Informed management of complaints through Rights and Responsibilities Interviews, identifying opportunities for resolution.
• Investigated civil and equal rights claims to identify just cases and pursue satisfactory outcomes.
• Maintained up-to-date knowledge of changes in legislation affecting Equal Opportunity rights.
• Collaborated with legal counsel to address complex issues involving Equal Opportunity law.

• Designed and tested systems delivering IT products for US Treasury, including Payment Automations and TreasuryDirect.
• Developed software solutions in Python, SQL, Java, JS, C, C++, JCL, JSON, HTML.
• Served as User Experience Designer for public and staff-facing initiatives across design areas.
• Incorporated Agile and Waterfall methodologies to enhance system development lifecycle and quality assurance.
• Authored user manuals for customer training sessions to facilitate effective roll-out.
• Analyzed user requirements to create tailored software solutions with high usability.
• Conducted system integration testing across multiple platforms to ensure performance reliability.
• Identified and resolved system bottlenecks through thorough debugging processes.

• Executed counterintelligence surveys and investigations to identify national security threats.
• Analyzed foreign troop movements and intercepted military communications using sensitive radios.
• Compiled and distributed comprehensive counterintelligence reports for force protection.
• Led liaison operations with foreign agencies to enhance collaboration.
• Maintained counterintelligence databases to ensure data accuracy and availability.
• Served in Desert Shield and Desert Storm operations, demonstrating commitment and resilience.
• Functioned as Recruiter upon returning home, facilitating personnel onboarding.
• Received multiple commendations, including Army Commendation Medal for meritorious service.