Paula Sponsel
Dayton,OH
Summary
Dynamic Care Advocate with a proven track record at Kettering Home Health Care, excelling in patient advocacy and care coordination. Enhanced patient outcomes through effective health education and multidisciplinary collaboration. Recognized for operational efficiency and strong empathy, driving initiatives that improved service delivery and patient satisfaction.
Overview
20
20
years of professional experience
Work History
Care Advocate
Kettering Home Health Care
10.2016 - Current
- Assessed patient eligibility for services and facilitated enrollment processes.
- Provided education to patients and families on health management and available resources.
- Led initiatives to optimize care delivery, resulting in improved patient outcomes and experiences.
- Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
- Documented activities and progress in electronic medical record per defined policy and procedures.
- Assisted in completing and maintaining care management contracts during and after patient's hospitalization.
- Monitored patient progress, documenting changes in condition and reporting to healthcare providers.
- Advocated for patient needs by coordinating care plans with multidisciplinary teams.
CEO
T-Mack Property Management LLC.
01.2006 - 11.2016
- Directed strategic initiatives to enhance property management operations and client satisfaction.
- Oversaw budget development and financial forecasting to ensure fiscal responsibility and growth.
- Cultivated relationships with stakeholders, enhancing partnerships and expanding service offerings.
- Implemented process improvements, resulting in increased operational efficiency across all properties managed.
- Developed comprehensive marketing strategies to attract new clients and retain existing tenants.
- Established performance metrics to monitor progress and drive accountability within the organization.
- Led cross-functional teams to achieve organizational goals and improve service delivery standards.
SEA Enterprise
Bookkeeper TA Truck Service
02.2008 - 06.2011
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
No Degree - Real Estate
Sinclair Community College
Dayton, OH09-2018
Associate of Science - Nursing Leadership And Management
Miami Universtity
Middletown, OH01-2011
Skills
- Patient advocacy
- Care coordination
- Health education
- Service enrollment
- Healthcare compliance
- Multidisciplinary collaboration
- Stakeholder engagement
- Performance metrics
- Financial forecasting
- Relationship management
- Operational efficiency
- Time management
- Cultural history
- Self-awareness
- Healthcare
- Team collaboration
- Strong empathy
- Patient check-in
- Money handling
- Patient education
- Flexible schedule
- Phone and email etiquette
- Patient registration
- Conflict resolution
- Policy understanding
- Appointment scheduling
- Intake assessment
- Information collection
- Medical billing
- Pre-admission requests
- Paging systems
- Registration management
- System updating
- Regulatory compliance
- Excellent communication
- Reliability
- Critical thinking
- Caring and empathetic
- Organizational skills
- Registration and scheduling
- Multitasking Abilities
- Multitasking
- Problem-solving abilities
- Calm and effective under pressure
- Punctual and hardworking
- Attention to detail
- Teamwork and collaboration
- Teamwork
- Multitasking capacity
Timeline
Care Advocate
Kettering Home Health Care
10.2016 - Current
SEA Enterprise
Bookkeeper TA Truck Service
02.2008 - 06.2011
CEO
T-Mack Property Management LLC.
01.2006 - 11.2016
No Degree - Real Estate
Sinclair Community College
Associate of Science - Nursing Leadership And Management
Miami Universtity