Paula Spradlin
Seguin,TX
Summary
Driven and personable professional with experience at Glory Bell Coffee, adept in hospitality service and espresso preparation. Excelled in creating welcoming environments and efficiently resolving customer issues, boosting loyalty. Skilled in team leadership and training, enhancing overall performance. Demonstrates exceptional customer service and attention to detail, ensuring high-quality experiences.
Overview
21
21
years of professional experience
Work History
Barista
Glory Bell Coffee
11.2023 - 03.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
Shift Manager
Ho-sum Bistro
10.2002 - 07.2013
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
High School Diploma -
Newport Harbor High School
Newport Beach, CA06.2002
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Hospitality service expertise
- Inventory Management
- Espresso preparation
- Product Upselling
- Customer Service
- Attention to Detail
- Reliable and Dependable
- Hospitality and Professionalism
Timeline
Barista
Glory Bell Coffee
11.2023 - 03.2024
Shift Manager
Ho-sum Bistro
10.2002 - 07.2013
High School Diploma -
Newport Harbor High School
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