Paula Stegman
PASCO,Washington
Summary
Dynamic Billing Specialist with proven expertise at Home Instead in processing accurate billing statements and resolving discrepancies. Skilled in insurance eligibility verification and client support, I enhanced cash flow and improved claim accuracy through meticulous audits. Known for exceptional customer service and a collaborative approach, ensuring compliance with industry regulations.
Overview
15
15
years of professional experience
Work History
Billing Specialist
Home Instead
01.2018 - Current
- Processed and verified billing statements for accuracy and compliance with company policies.
- Managed client inquiries regarding billing discrepancies and resolved issues efficiently.
- Collaborated with cross-functional teams to streamline billing processes and enhance customer satisfaction.
- Processed insurance claims efficiently, ensuring compliance with regulations and company policies.
- Ensured timely follow-up on outstanding claims, reducing the average resolution time significantly.
- Ensured strict adherence to HIPAA guidelines while handling sensitive patient information during the billing process.
- Assisted patients in understanding their coverage benefits, providing clear explanations and addressing any concerns or questions.
- Improved cash flow by promptly posting payments and reconciling accounts on a daily basis.
- Conducted periodic audits to ensure compliance with industry regulations and maintain the integrity of billing operations.
- Provided exceptional customer service to patients when discussing billing matters, demonstrating empathy and professionalism at all times.
- Enhanced claim accuracy by meticulously reviewing and verifying patient insurance information.
Insurance Billing Specialist
Ideal Option
05.2014 - 08.2017
- Processed insurance claims efficiently, ensuring compliance with regulations and company policies.
- Reviewed billing discrepancies and resolved issues promptly to maintain accurate financial records.
- Collaborated with healthcare providers to obtain necessary documentation for claim submissions.
- Ensured timely follow-up on outstanding claims, reducing the average resolution time significantly.
- Ensured strict adherence to HIPAA guidelines while handling sensitive patient information during the billing process.
Receptionist, Administrative Assistant, Insurance
Choices & Changes
09.2010 - 04.2014
- Managed multi-line phone system to direct calls efficiently.
- Coordinated scheduling for appointments and meetings across departments.
- Provided exceptional customer service, addressing inquiries and concerns promptly.
- Maintained organized reception area, ensuring a welcoming environment for visitors.
- Collaborated with medical staff to obtain necessary documentation, enabling timely submission of accurate claims.
- Streamlined billing processes for improved efficiency through the implementation of electronic payment systems.
Education
Associate of Science - Computer Programming
Lower Columbia College
Longview, WASkills
- Billing systems and software
- Insurance eligibility verification
- Invoice management
- Client support
Timeline
Billing Specialist
Home Instead
01.2018 - Current
Insurance Billing Specialist
Ideal Option
05.2014 - 08.2017
Receptionist, Administrative Assistant, Insurance
Choices & Changes
09.2010 - 04.2014
Associate of Science - Computer Programming
Lower Columbia College