Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Paula Stevenson

Lake Elsinore,CA

Summary

Dynamic and proactive professional with extensive experience at Lowe's, excelling in team supervision and process improvements. Proven organizational skills and expertise in order fulfillment, enhancing operational efficiency. Recognized for fostering collaboration and delivering exceptional customer service, ensuring a positive experience for all stakeholders.

Knowledgeable in customer service with solid background in warehouse operations, including inventory management and order fulfillment. Successfully contributed to improving workflow efficiency and reducing downtime. Skilled in operating order picker and reach. Reliable and flexible with excellent organizational and problem solving skills.

Overview

25
25
years of professional experience

Work History

Warehouse Worker

Target Distribution
10.2024 - Current
  • Operated warehouse equipment safely and efficiently to support daily operations.
  • Assisted in inventory management by organizing and labeling stock accurately.
  • Learned proper handling techniques for various materials to ensure safety compliance.
  • Collaborated with team members to maintain cleanliness and order in work areas.

Customer Service Associate

Home Depot
03.2023 - Current
  • Assisted customers with inquiries and product selection, providing excellent service to enhance satisfaction.
  • Resolved customer complaints efficiently, ensuring timely follow-up and resolution to maintain loyalty.
  • Collaborated with team members to streamline operations and improve response times for customer requests.
  • Maintained knowledge of inventory levels to assist in restocking merchandise promptly as needed.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Returns Processor

Nordstrom WCOC
09.2022 - 10.2024
  • Processed returned merchandise efficiently.
  • Evaluated product conditions and categorized items for appropriate disposition.
  • Communicating with customers through email regarding the status of their return.
  • Unloaded, inspected, and stored damaged and returned products.

Department Supervisor

Lowe's
11.2000 - 02.2021
  • Supervised daily operations, ensuring adherence to safety and quality standards.
  • Trained and mentored team members, fostering a collaborative work environment.
  • Implemented process improvements, increasing operational efficiency and productivity.
  • Conducted performance evaluations, providing constructive feedback to staff.
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Managed team of 10 employees, delegated tasks and held each employee accountable for completing assignments.

Education

Certificate - Microsoft Excel And Powerpoint

Pretzelneolms.com
Los Angeles, CA
04-2022

Skills

  • Management skills
  • Packaging and labeling
  • Order fulfillment
  • Proactive and organized
  • Organizational skills
  • Reliable and Flexible
  • Customer service
  • Patient care
  • Housekeeping
  • Inventory
  • Shipping and receiving
  • Equipment operation

Accomplishments

  • Supervised team of ten staff members.
  • Earning awards or recognition
  • Develop my team to achieving sale goals
  • .Solving complex problems
  • Increasing customer satisfaction

Languages

English

Timeline

Warehouse Worker

Target Distribution
10.2024 - Current

Customer Service Associate

Home Depot
03.2023 - Current

Returns Processor

Nordstrom WCOC
09.2022 - 10.2024

Department Supervisor

Lowe's
11.2000 - 02.2021

Certificate - Microsoft Excel And Powerpoint

Pretzelneolms.com

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