Paula Stone
Archdale
Summary
Client Service Professional with significant experience in driving client satisfaction and delivering impactful solutions. Proven ability to collaborate with teams and adapt to changing needs while maintaining high standards. Strong skills in communication, problem-solving, and relationship management. Known for reliability and results-focused approach.
Overview
35
35
years of professional experience
Work History
Client Service Advocate
DEDON
02.2021 - Current
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Collaborated with cross-functional teams to deliver exceptional service and meet clients'' expectations.
- Developed strong relationships with clients, fostering trust and loyalty while promoting company values.
- Actively participated in team meetings aimed at improving overall service quality delivered to clients.
- Coordinated with internal departments to resolve complex issues swiftly, maintaining client satisfaction levels.
- Utilized CRM software effectively in tracking interactions with clients, streamlining workflows for enhanced productivity.
- Monitored account activity, proactively addressing potential issues before they escalated into problems.
Administrative Assistant / Customer Service
Maitland-smith Fine Furniture & Accessories
09.1989 - 02.2020
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained showroom samples and catalog libraries for customer viewing.
- Assisted in maintaining showroom inventory, ensuring accurate records and timely replenishment of stock.
- Greeted customers and prospects upon showroom entry.
- Supported marketing efforts by assisting in the setup and execution of promotional events and product launches.
- Aided in the training of new hires, sharing valuable insights on showroom procedures and best practices.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in training programs to enhance product knowledge and customer service skills.
- Completed accurate order entry and data verification.
Education
No Degree -
Davidson Community College
Lexington, NCHigh School Diploma -
Southern Guilford High School
Greensboro, NCSkills
- Client Partnership Cultivation
- Effective Communication Skills
- Proficient in Handling Customer Complaints
- Effective negotiation
- Timely Order Management
- CRM Software Proficiency
Timeline
Client Service Advocate
DEDON
02.2021 - Current
Administrative Assistant / Customer Service
Maitland-smith Fine Furniture & Accessories
09.1989 - 02.2020
No Degree -
Davidson Community College
High School Diploma -
Southern Guilford High School
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