Paula Surman
Greybull
Summary
Results-driven Quality Control Inspector at Henry Repeating Arms, skilled in defect identification and visual inspection. Enhanced product quality through meticulous inspections and effective collaboration with production teams. Trained new staff on quality protocols, fostering a culture of excellence and safety. Proven ability to improve processes and reduce errors in a fast-paced environment.
Overview
22
22
years of professional experience
Work History
Quality Control Inspector
Henry Repeating Arms
01.2022 - 09.2025
- Conducted incoming material inspections to ensure adherence to quality standards.
- Documented inspection results and identified defects for corrective actions.
- Collaborated with production teams to improve inspection processes and reduce errors.
- Trained new team members on quality control procedures and safety protocols.
- Utilized precision measuring instruments to assess product dimensions and functionality.
- Developed inspection checklists to enhance efficiency and consistency in evaluations.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Collaborated with production staff to establish and meet quality standards
- Completed precise measurements using special tools.
- Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
Team Leader
Walmart
08.2018 - 01.2022
- Led team of associates in daily operations, ensuring optimal workflow and productivity.
- Trained new team members on safety protocols and operational procedures.
- Implemented process improvements that enhanced efficiency and reduced errors.
- Coordinated inventory management, ensuring accurate stock levels and timely replenishment.
- Monitored team performance to maintain high standards of customer service.
- Developed schedules to optimize labor allocation during peak hours.
- Conducted regular team meetings to discuss goals, challenges, and performance feedback.
- Fostered a positive work environment, promoting teamwork and employee engagement.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Secretary
Magic Salons
01.2012 - 01.2019
- Managed appointment scheduling and client communications effectively.
- Maintained organized filing systems for client records and salon documentation.
- Assisted in inventory management, ensuring adequate supplies for daily operations.
- Provided front desk support, greeting clients and addressing inquiries professionally.
- Coordinated with stylists to streamline service delivery and enhance client satisfaction.
- Implemented efficient office procedures, improving workflow within the salon environment.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
After-School Coordinator
Lake Holcombe School
10.2003 - 01.2012
- Coordinated daily activities and programming for students in after-school environment.
- Facilitated communication between parents, teachers, and community organizations to enhance student engagement.
- Developed and implemented enrichment programs tailored to diverse student interests and needs.
- Managed scheduling of staff and volunteers to ensure adequate supervision during after-school hours.
- Monitored student behavior to promote a safe and respectful learning environment.
- Trained new staff on operational procedures and best practices for after-school programming.
- Collaborated with school administration to align after-school activities with educational goals and standards.
- Created fun, age-appropriate activities for school-age children.
- Managed behavioral issues and used positive behavior strategies for groups of up to Number students.
- Supervised up to Number students during outdoor exercise periods, monitoring group, and individual safety.
- Enhanced student engagement by incorporating interactive activities and group projects in after-school programs.
- Implemented student safety measures across program to minimize accidents.
- Connected and frequently communicated with students and parents regarding programs, policies, and individual needs.
- Scheduled mini-lessons, art projects, and unstructured playtime for school-age children.
- Developed strong relationships with students, fostering a positive and supportive learning environment.
- Selected nutritious snacks and educational toys for students.
- Maintained confidentiality of records by using appropriate data security methods.
- Monitored changes in curriculum standards at school-or district-level, ensuring after-school activities remained relevant and supportive of classroom instruction.
- Implemented creative lesson plans that catered to diverse learning needs, improving overall student comprehension.
Education
High School Diploma -
Lake Holcombe School
Lake Holcombe WI05.1982
Skills
- Quality control
- Visual inspection
- Product inspection
- Visual inspections
- Defect identification
Timeline
Quality Control Inspector
Henry Repeating Arms
01.2022 - 09.2025
Team Leader
Walmart
08.2018 - 01.2022
Secretary
Magic Salons
01.2012 - 01.2019
After-School Coordinator
Lake Holcombe School
10.2003 - 01.2012
High School Diploma -
Lake Holcombe School