Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paula Sutherland

Anderson,SC

Summary

Dynamic Customer Care Specialist with a proven track record at Terminix, excelling in customer service excellence and problem resolution. Enhanced team performance through knowledge sharing and consistently improved customer satisfaction by effectively handling complaints. Skilled in payment processing and dedicated to fostering strong customer relations.

Overview

25
25
years of professional experience

Work History

Customer Care Specialist

Terminix
01.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Verified accuracy of customer account information and updated when necessary.
  • Took ownership of customers issues to follow problems through to resolution.
  • Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
  • Provided customers with detailed information on company products, services and materials.

Manager

Security Finance
01.2018 - 01.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Manager

Security Finance
11.2012 - 01.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Front End Manager

Bilo
12.1999 - 10.2012
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Oversaw cashier operations, bookkeeping, and security.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Maintained strong customer relations and effective customer service standards.

Education

No Degree - Accounting / Managment

Tri County
Pendleton, SC

High School Diploma -

T.L. Hanna
Anderson, SC
05-1998

Skills

  • Payment processing
  • Quality assurance
  • [Product or service] support
  • Customer service excellence
  • Problem resolution
  • Customer relations
  • Complaint handling
  • Customer service
  • Appointment scheduling
  • Billing coordination
  • Product knowledge

Timeline

Customer Care Specialist

Terminix
01.2022 - Current

Manager

Security Finance
01.2018 - 01.2022

Manager

Security Finance
11.2012 - 01.2018

Front End Manager

Bilo
12.1999 - 10.2012

No Degree - Accounting / Managment

Tri County

High School Diploma -

T.L. Hanna
Paula Sutherland