Paula Suttman
Cincinnati,OH
Summary
Accomplished and energetic manager with a solid history of achievement in bottom lined driven business. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include communication, honesty/Integrity and building strong relationships with both personnel as well as customers.
Overview
25
25
years of professional experience
Work History
Assistant Store Manager
Lowes- S.E. Cincinnati
Cincinnati
10.2022 - Current
- Primary focus-Lumber, building materials, and the PRO desk
- Drives execution of PRO sales, Installed sales and categories in assigned areas
- Maintains relationships with store’s top accounts and local PRO sales managers
- Interviews, selects, develops and provides direct leadership over a team of supervisors and associates
- Provides recognition for demonstrating effective customer service behaviors and exceeding sales and operational goals
- Drives execution of all service, sales, and operational programs in assigned area
- Controls expenses including payroll and other controllable expenses
- Serves as primary escalation point for significant customer complaints
- Managing opening and closing procedures.
General Manager
Staples
Cincinnati
10.2019 - 10.2022
- Manages the profitable operation of the store with an emphasis on developing and maintaining a high performing team
- Validates merchandising, freight, safety, and customer standards
- Ensures the continued fiscal success and satisfaction of customers and team members.
Store Manager
The Home Depot
Cincinnati
03.1999 - 06.2018
- Manages the profitable operation of the store with an emphasis on developing and maintaining a high performing team
- Always ensures operational readiness maintaining a neat, clean and safe store
- Provides leadership and develops and maintains a highly efficient profit center
- Ensures the continued fiscal success and satisfaction of customers and team members
- Validates merchandising, freight, safety, and customer standards
- Builds and manages a lean labor model
- Creates a store environment to support a positive, safe shopping and working experience
- Serves as a role model and coach for the entire store
- Analyzes store financial and business data
- Ensures compliance with Company policies and applicable laws and regulations.
Education
Associate of Applied Science - Sociology
Southern State Community College
05.1991
Skills
- Human resources
- Time management
- Problem solving
- Retail Management
- Team Building
- Customer Service
- HR
- Employee Relations
- Recruiting
- Compensation
- Recruitment
- Performance Management
- Store Management Experience
- Management
- Payroll management
- Benefits administration
- FMLA
- Profit & loss
- Store management
- Human resources management
- Kronos
- Office manager experience
- OSHA
Timeline
Assistant Store Manager
Lowes- S.E. Cincinnati
10.2022 - Current
General Manager
Staples
10.2019 - 10.2022
Store Manager
The Home Depot
03.1999 - 06.2018
Associate of Applied Science - Sociology
Southern State Community College