Paula Taylor
Riverdale,GA
Summary
Multitasking Operations Manager with executive-level administrative management and financial, business and operational leadership expertise. Multidisciplinary professional that exhibits essential and developed techniques in policy, procedure and process improvement initiatives. Active support to minimize labor, increase productivity and maintain quality in all aspects of administration. Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
35
35
years of professional experience
Work History
Operations Manager
Fulton County Board of Commissioners
Atlanta, Georgia
09.2023 - Current
- Developed and implemented operational procedures to ensure quality standards are met
- Directed operations staff by providing guidance, training, and support in order to meet company objectives
- Maintained accurate inventory records to track stock levels and minimize costs
- Coordinated with other departments including sales, marketing, finance, human resources
- To ensure efficient operations
- Collaborated with management team on long-term strategic planning initiatives for the organization
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels
- Identified areas of deficiency and performed root-cause analysis to solve problems.
Union Office Manager
National Association of Government Employees-NAGE
Atlanta, GA
08.2015 - Current
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Demonstrated leadership by making improvements to work processes and helping to train others
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Provided advice and interpretation of labor relations policies and agreements to enhance company positions.
Account Manager, Preferred Accounts
GE Capital, financial services division GE
Roswell, GA
06.2010 - 07.2015
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals
- Communicated with clients via email, phone, online presentations, screen-share and in-person meetings
- Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions
- Cultivated long-term relationships with clients to accurately quote pricing and terms that achieve customer objectives
- Increased revenue by cultivating and securing new accounts while providing value-added services to existing clients
- Updated account plans based on changing markets, customer conditions and competitor activity.
Tax Examiner
Internal Revenue Service, IRS
Atlanta, GA
04.1989 - 02.2004
- Researched accounts with reported discrepancies
- Set up and monitored payment plans and processed payments
- Discussed and explained various tax forms with taxpayers
- Conducted tax research using various resources and tools to verify proper compliance and tax filings to client's advantage based on current tax laws
- Assisted with federal, state and local tax audits, including preparing responses and communicating with tax authorities
- Applied tax accounting principles to prepare and review tax returns and reports for parent corporation and subsidiaries and committed to timely and accurate compliance
- Worked with tax, legal, IT and accounting teams to improve tax compliance and reporting processes and developed integrated solutions to complex client and business issues.
Education
Associate of Arts Business Administration And Management -
Morris Brown College
Bachelor of Science Business Management -
Strayer University
Master of Science Science And Health Services -
Strayer University
Skills
- Report writing
- Accounts payable and receivable
- Data entry
- Banking operations
- Event coordination
- Project management
- Scheduling and calendar management
- Customer relations
- Senior leadership support
- Training and coaching
- Workforce Management
- Billing
- File and data retrieval systems
- Invoicing and billing
- DBMS
- Expense reporting
- Relationship building
Timeline
Operations Manager
Fulton County Board of Commissioners
09.2023 - Current
Union Office Manager
National Association of Government Employees-NAGE
08.2015 - Current
Account Manager, Preferred Accounts
GE Capital, financial services division GE
06.2010 - 07.2015
Tax Examiner
Internal Revenue Service, IRS
04.1989 - 02.2004
Associate of Arts Business Administration And Management -
Morris Brown College
Bachelor of Science Business Management -
Strayer University
Master of Science Science And Health Services -
Strayer University
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