Summary
Overview
Work History
Education
Skills
Timeline
Generic
Paula Thompson

Paula Thompson

Retired Rural Mail Carrier
Spotsylvania,VA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

45
45
years of professional experience
4
4
years of post-secondary education

Work History

Associate

Petsmart
Fredericksburg , VA
11.2022 - 04.2023
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.

Rural Carrier

US Postal Service
Spotsylvania , VA
04.1992 - 08.2020
  • Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
  • Maintained accurate records of attempted and missed deliveries as required by post office.
  • Picked up outgoing mail from letter boxes and in person from customers.
  • Delivered mail along established route in rural areas.
  • Pleasantly greeted and engaged customers, assisting with any mail-related issues.
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Wrote detailed trip reports with notable details about road conditions, weather, and obstacles encountered.
  • Sorted mail according to order of address appearance for easy access in field.
  • Organized mail ahead of delivery runs for correct routing.
  • Handled accurate cash payments for postage and incurred fees.
  • Resolved complaints calmly and professionally to maintain customer satisfaction.
  • Secured and properly stored packages for delivery to eliminate damage risks.
  • Followed safety protocols and regulations while driving, upholding professional service reputation.
  • Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
  • Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
  • Distributed items on time and to correct locations for punctual, professional mail services.
  • Collected mail from post office boxes and distributed goods to correct addresses.

Hairstylist/Nail Tech

The Design Team
Fredericksburg , VA
08.1990 - 10.1994
  • Processed payments, entering sales in register for prompt customer service.
  • Resolved guest complaints about service or style.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Organized sales area and work station to showcase products and boost sales.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Determined appropriate hair treatments based on conditions and textures.
  • Educated customers on products to maximize benefits.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Distributed business cards outside of salon to generate new business.
  • Counted and documented opening and closing cash amounts daily.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Answered phone calls and emails to schedule client appointments.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Demonstrated thorough knowledge of all salon products and services.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Trained new cosmetologists on makeup and skincare products and techniques.
  • Developed loyal following of clients by providing high-quality services.
  • Developed creative techniques to provide clients with latest hairstyles.
  • Trained salon staff in traditional and innovative haircutting techniques and salon management.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Styled hair, makeup and nails for customers for special events and occasions.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Maintained regular client list and successfully handled walk-in customers.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Utilized latest techniques in balayage, ombre, highlights and color correction.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Increased revenue through effective customer service and inventory management.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Used social media platforms to promote salon and services.
  • Offered professional cuts, color services and extensions to salon customers.

Hairstylist/Nail Tech

Jan Tan And Hair Company
Fredericksburg , VA
03.1987 - 08.1990
  • Processed payments, entering sales in register for prompt customer service.
  • Resolved guest complaints about service or style.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Organized sales area and work station to showcase products and boost sales.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Determined appropriate hair treatments based on conditions and textures.
  • Educated customers on products to maximize benefits.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Distributed business cards outside of salon to generate new business.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Answered phone calls and emails to schedule client appointments.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Demonstrated thorough knowledge of all salon products and services.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Trained new cosmetologists on makeup and skincare products and techniques.
  • Developed loyal following of clients by providing high-quality services.
  • Developed creative techniques to provide clients with latest hairstyles.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Maintained regular client list and successfully handled walk-in customers.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Styled hair, makeup and nails for customers for special events and occasions.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Utilized latest techniques in balayage, ombre, highlights and color correction.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Increased revenue through effective customer service and inventory management.
  • Used social media platforms to promote salon and services.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Offered professional cuts, color services and extensions to salon customers.
  • Completed consultations with spa guests to determine nail care needs.
  • Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Communicated effectively with management concerning important customer issues.
  • Prepared nail beds and cuticles, shaped nails and applied polish.
  • Responded to customer requests and concerns about gel application and nail art designs.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
  • Used acrylics, gels and glitters to create custom nail art designs for clients.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Offered advice and recommended products to improve and maintain nails.
  • Registered customer information on database to enable tracking history and maintain accurate records.
  • Oversaw schedule to manage appointments of new and existing clients.
  • Utilized specialized tools and techniques to restore natural nails and create unique nail art.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Cleaned and sanitized tools and equipment before each client.
  • Treated, prepared, and maintained clients' nails on both hands and feet.
  • Administered polishes, creams and cuticle oils.
  • Assisted customers in selecting and applying appropriate nail colors.
  • Kept client's nails in great condition and offered advice on maintaining manicures.
  • Shaped and smoothed nails and extensions using tools such as files and rotary abrasive wheels.
  • Educated clients on proper use of salon products.
  • Executed pedicures and manicures using professional quality products and tools.
  • Grew repeat client base through effective marketing and customer service.
  • Designed creative nail art designs and patterns.
  • Offered personalized services according to needs and preferences.
  • Practiced highest standards of sanitation and sterilization of salon equipment.
  • Performed detailed trimming, filing and other nail services.
  • Inspected nails for signs of health-related issues or fungus and made recommendations accordingly.
  • Followed proper safety and sanitation guidelines while performing nail services.
  • Recorded weekly supply and inventory needs and made regular orders for replenishment.
  • Provided clients with advice and education on best nail care practices.
  • Collaborated with other members of salon staff to provide amazing client experience.
  • Demonstrated dynamic customer service by responding to customer inquiries.

Hairstylist

Various Salons That Are No Longer In Business
, VA
08.1978 - 03.1986
  • Distributed business cards outside of salon to generate new business.
  • Organized sales area and work station to showcase products and boost sales.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Educated customers on products to maximize benefits.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Processed payments, entering sales in register for prompt customer service.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Determined appropriate hair treatments based on conditions and textures.
  • Counted and documented opening and closing cash amounts daily.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Resolved guest complaints about service or style.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Answered phone calls and emails to schedule client appointments.
  • Developed loyal following of clients by providing high-quality services.
  • Styled hair, makeup and nails for customers for special events and occasions.
  • Utilized latest techniques in balayage, ombre, highlights and color correction.
  • Maintained regular client list and successfully handled walk-in customers.
  • Trained salon staff in traditional and innovative haircutting techniques and salon management.
  • Developed creative techniques to provide clients with latest hairstyles.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Demonstrated thorough knowledge of all salon products and services.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Used social media platforms to promote salon and services.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Offered professional cuts, color services and extensions to salon customers.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Increased revenue through effective customer service and inventory management.
  • Trained new cosmetologists on makeup and skincare products and techniques.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.

Education

High School Diploma - Cosmetology Education

Manassas Park High School
Manassas Park, VA
08.1976 - 06.1978

High School - Cosmetology Education

Stonewall Jackson High School
Manassas, VA
08.1974 - 06.1976

Skills

Dependable and Responsible

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Timeline

Associate

Petsmart
11.2022 - 04.2023

Rural Carrier

US Postal Service
04.1992 - 08.2020

Hairstylist/Nail Tech

The Design Team
08.1990 - 10.1994

Hairstylist/Nail Tech

Jan Tan And Hair Company
03.1987 - 08.1990

Hairstylist

Various Salons That Are No Longer In Business
08.1978 - 03.1986

High School Diploma - Cosmetology Education

Manassas Park High School
08.1976 - 06.1978

High School - Cosmetology Education

Stonewall Jackson High School
08.1974 - 06.1976

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Paula Thompson Retired Rural Mail Carrier