Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Paula Thompson

Paula Thompson

Mesa,Arizona

Summary

Paula Thompson offers more than 23 years of experience in administrative support, most of which she has provided in highly secured environments that operate under strict US Department of Defense (DoD) security clearance requirements. Prior to serving in her current senior administrative position with the elected county official, she successfully maintained an uninterrupted DoD Secret Security Clearance certification for more than 13 years, with which she advanced her responsibilities and served in important administrative support roles for numerous managers, engineering work groups and project teams. Paula currently fills a combination of professional level administrative management and executive support roles for the county's team of prosecuting attorneys, the Chief Executive Officer and other entities of the County Attorney's Office.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Administrative Manager (Job Code 0669) and Executive Assistant (Job Code 0601)

Pinal County Attorney
Florence, USA
08.2014 - 01.2024
  • The Pinal County Attorney is a member of the Executive Branch and is charged with two core constitutional responsibilities: prosecuting cases involving misdemeanors and felonies in Pinal County; representing Pinal County government agencies, the Pinal County Supervisors, local school districts; and representing Pinal County in special situations.
  • Prepared legal briefs and appeals and filed with state and federal courts as required.
  • Prepared persuasive legal memoranda, motions and briefs synthesizing facts, evidence and legal authorities.
  • Filed appeals when necessary after a judgment is rendered in a case.
  • Examined legal data to determine advisability of defending or prosecuting lawsuits.
  • Provided advice on potential liability risks associated with business transactions.
  • Interviewed witnesses during pre-trial investigations or examinations.
  • Drafted and reviewed pleadings, motions, briefs and other legal documents for court filings.
  • Managed successful voir dire processes to optimize jury selection.
  • Represented clients at trial proceedings before judges or juries.
  • Attended hearings, mediations and negotiations on behalf of clients.

EcoShield Pest Solutions

EcoShield Pest Solutions
Chandler, AZ
09.2023 - 12.2023
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Updated databases with new and modified customer data.
  • Developed strong customer relationships to encourage repeat business.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Collected deposits or payments and arranged for billing.
  • Made outbound calls to obtain account information.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
  • Led on- and off-site customer support teams across multiple time zones.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Aerospace Corporation

Aerospace Corp.
Chandler, AZ
11.2022 - 06.2023
  • Ensured compliance with applicable laws and regulations regarding customer service practices.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Created weekly schedules for team members and enforced timely shift start and end times.
  • Fostered positive and inclusive team culture for support staff.
  • Handled escalated calls from customers requiring additional assistance or specialized knowledge.
  • Developed and implemented quality assurance procedures to ensure high levels of customer satisfaction.
  • Developed strategies for handling difficult situations encountered during interactions with customers.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Led weekly team meetings to communicate business updates and review team performance.

Iridium

Iridium
Chandler, AZ
09.2019 - 09.2021
  • Performed clerical duties such as photocopying, faxing and scanning documents.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Composed correspondence such as letters, emails, memos, reports and other documents.
  • Filtered emails based on importance and escalated issues to leadership.
  • Processed invoices on a timely basis according to established procedures.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Coordinated and managed daily administrative operations of the office.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Collaborated with others to discuss new opportunities.
  • Modified existing software systems to enhance performance and add new features.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Verified visitors' identification cards before allowing access to the building.
  • Sorted incoming mail and directed to correct personnel each day.
  • Collated, bound and stored computer-generated reports.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Updated and recorded customer or client information to maintain accounts.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Coordinated company events with venues and advised staff of pertinent details.

Administrator V-Department of Defense Security Clearance - Secret Level

General Dynamics
Scottsdale, USA
09.2001 - 08.2014
  • Market leader in business aviation; land and expeditionary combat vehicles and systems, armaments, and munitions; shipbuilding and marine systems; and mission-critical information systems and technology.

Administrative Assistant and Customer Service Agent

Motorola University West (Motorola Solutions)
Tempe, USA
10.1995 - 09.2001
  • Education and training
  • Communications infrastructure and applications, serving both enterprise and government customers with core markets in public safety government agencies and commercial enterprises.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Inventoried and ordered supplies for office.

Customer Service Associate

Motorola Computer Group
Tempe, USA
10.1993 - 10.1995
  • VMEbus architecture experts/leading supplier of embedded computing products for Defense and Aerospace customers.

Education

Bachelor of Arts - Business Management

Ottawa University
Mesa, AZ
01.2006

Skills

  • Administrative management
  • Executive assistant
  • Database management
  • Event planning
  • Facilities management
  • Information technology support
  • Office management and services
  • Procurement
  • Records management
  • Safety
  • Travel
  • Workspace management

Certification

  • United States Department of Defense (DoD) Security Clearance, Secret, 09/2012
  • State of Arizona Notary Public, 08/2019

Timeline

EcoShield Pest Solutions

EcoShield Pest Solutions
09.2023 - 12.2023

Aerospace Corporation

Aerospace Corp.
11.2022 - 06.2023

Iridium

Iridium
09.2019 - 09.2021

Administrative Manager (Job Code 0669) and Executive Assistant (Job Code 0601)

Pinal County Attorney
08.2014 - 01.2024

Administrator V-Department of Defense Security Clearance - Secret Level

General Dynamics
09.2001 - 08.2014

Administrative Assistant and Customer Service Agent

Motorola University West (Motorola Solutions)
10.1995 - 09.2001

Customer Service Associate

Motorola Computer Group
10.1993 - 10.1995

Bachelor of Arts - Business Management

Ottawa University

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Paula Thompson