Summary
Overview
Work History
Education
Skills
Timeline
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Paula Thompson

Marshfield,Missouri

Summary

With a proven track record at WC Partners, I excel in connecting with individuals and families, team collaboration, and significantly improving client outcomes. Leveraging skills in documentation and effective communication, I've fostered partnerships and enhanced support services, demonstrating a commitment to excellence and a proactive approach to client advocacy.

Overview

30
30
years of professional experience

Work History

Support Coordinator

WC Partners
10.2016 - Current
  • Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
  • Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
  • Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
  • Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
  • Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals.
  • Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.
  • Developed tailored support plans for diverse clientele, identifying unique needs and goals.
  • Served as an advocate for clients within the community, working closely with external partners to facilitate access to resources and supports.
  • Maintained and verified accuracy of records and generated miscellaneous reports.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.

Support Coordinator

The Next Step
12.2014 - 09.2016
  • Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
  • Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
  • Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
  • Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
  • Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals.
  • Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.
  • Developed tailored support plans for diverse clientele, identifying unique needs and goals.
  • Served as an advocate for clients within the community, working closely with external partners to facilitate access to resources and supports.
  • Improved client satisfaction by efficiently addressing and resolving support issues.
  • Enhanced team efficiency through facilitating regular meetings, sharing updates, and discussing strategies for improved service delivery.
  • Maintained and verified accuracy of records and generated miscellaneous reports.

Program Manager

Restoring Hope, LLc
10.2009 - 12.2014
  • Identified community resources to support clients.
  • Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
  • Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
  • Visited homes and agencies to provide support and case management services to clients.
  • Provided crisis intervention, guidance and supportive counseling to clients.
  • Coordinated with social, public and welfare agencies to obtain and provide client information.
  • Safeguarded confidentiality of sensitive client information, adhering strictly to ethical guidelines at all times.
  • Promoted self-sufficiency in clients through goal setting, skill development, and ongoing support.
  • Referred clients and researched services that provided for individual needs and determined best options based on need and location.

Support Coordinator

The Next Step
09.2009 - 12.2014
  • Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
  • Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
  • Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
  • Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.

Children/Youth Pastor

Life Ministry Center
08.1994 - 05.2012
  • Built lasting relationships with youth and parents or guardians.
  • Collaborated with church leadership to develop strategies for growing the congregation's youth ministry program.
  • Utilized various teaching techniques to effectively communicate biblical truths to young people in an engaging and relevant manner.
  • Ensured a safe environment for all participants during activities by adhering to strict safety guidelines and protocols.
  • Increased youth group attendance by creating dynamic worship services tailored to engage a younger audience.
  • Revitalized youth ministry by developing engaging programs and activities focused on spiritual growth.
  • Taught and counseled youth ages [Number] to [Number].
  • Organized successful retreats that provided opportunities for spiritual reflection, personal growth, and fellowship among peers.
  • Planned weekly groups as well as special events and overnight retreats.
  • Implemented creative solutions for generating excitement about youth ministry events using multimedia presentations, games, and live music performances.
  • Created an inclusive atmosphere that welcomed individuals from diverse backgrounds, fostering a sense of unity and belonging within the youth group.
  • Recruited volunteers from the congregation to assist in various aspects of the youth ministry program such as event planning or leading small groups during Bible studies or retreats.
  • Supported young adults during times of transition by offering guidance, resources, and encouragement for pursuing their faith journey outside the context of formal youth ministry programming.
  • Empowered young people to take ownership of their faith journey through small group discussions and Bible study sessions.
  • Enhanced community outreach efforts by organizing mission trips, volunteer projects, and fundraising events.
  • Facilitated collaboration among different age groups within the congregation through joint service projects and shared learning experiences.
  • Scheduled and managed teams of youth volunteers.
  • Strengthened families' involvement in church activities by initiating family-centered events and workshops.

Service Coordinator

Missouri Department of Mental Health
05.2006 - 09.2009
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.

Special Education Paraprofessional

Tri-Lakes Co-op
02.1998 - 05.2006
  • Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
  • Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
  • Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Maintained positive attitude and affirmatively communicated with each student.
  • Interacted physically and verbally with students throughout each day.
  • Offered student support through special accommodations, extra assistance, and assessments.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Participated in ongoing professional development opportunities to stay current on best practices in special education instruction and support services.
  • Oversaw class of students in absence of instructor.
  • Supported teacher in development of individual learning strategies.
  • Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
  • Enhanced students'' learning experiences by implementing individualized educational plans and adapting teaching methods for special needs students.
  • Partnered with speech therapists, occupational therapists, and other related service providers to ensure comprehensive support for each individual student''s growth and progress.
  • Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
  • Responded proactively to emerging challenges by adapting instructional strategies as needed, ensuring continuous progress toward established goals for each student''s academic success and personal growth.
  • Collaborated with multidisciplinary teams to develop comprehensive support strategies for each student, contributing to improved academic performance.
  • Facilitated social skills development through targeted group activities, promoting positive peer relationships and increased self-confidence among special education students.

Education

Bachelor of Science - Psychology

College of The Ozarks
Point Lookout, MO
05.1994

Skills

  • Project Management
  • Appointment Scheduling
  • Data Entry
  • Documentation and Recordkeeping
  • Schedule Management
  • Time Management
  • Team Collaboration
  • File Organization
  • Scheduling appointments
  • Workload Management
  • Document Management
  • Employee Records Management
  • Filing
  • Event Planning
  • Calendar Management
  • Meeting planning
  • Microsoft Office

Timeline

Support Coordinator

WC Partners
10.2016 - Current

Support Coordinator

The Next Step
12.2014 - 09.2016

Program Manager

Restoring Hope, LLc
10.2009 - 12.2014

Support Coordinator

The Next Step
09.2009 - 12.2014

Service Coordinator

Missouri Department of Mental Health
05.2006 - 09.2009

Special Education Paraprofessional

Tri-Lakes Co-op
02.1998 - 05.2006

Children/Youth Pastor

Life Ministry Center
08.1994 - 05.2012

Bachelor of Science - Psychology

College of The Ozarks

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Paula Thompson