Paula Thompson
Las Vegas,NV
Summary
Diverse leadership background that encompasses operational & production excellence, technical requirements & implementations, building high performing teams, customer satisfaction & retention, revenue growth, continuous-improvement, supplier relations, new product innovation, and subject matter expert across several fields for internal and external customers. Demonstrated ability to improve team performance through coaching and motivational techniques. Consistently enhanced revenue growth by implementing innovative sales tactics and optimizing operational processes.
Overview
18
18
years of professional experience
Work History
Director of Sales & Marketing
H&H
12.2016 - Current
- Developed and implemented strategic marketing plans, sales plans and forecasts to achieve corporate objectives for products and services.
- Created sales volume reports to reflect overall business trends and business vertical trends.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Maintained accurate records of all sales activities using CRM software.
Executive Team Member
H&H
12.2016 - Current
- Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
- Participated in business safety committee meetings and health and safety audits.
- Maintained poise and professionalism under pressure and in the face of technical difficulties.
- Evaluated collection reports to determine collections status and outstanding balance amounts.
- Analyzed credit risk for potential customers.
- Conducted regular inventory audits to prevent stock shortages or excess.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
Wholesale Customer Service & Sales Manager
H&H
03.2012 - 12.2016
- Identified opportunities for new product development.
- Worked closely with engineering on new product development initiatives to stay ahead of market trends.
- Established and maintained relationships with key stakeholders, including vendors and industry leaders.
- Analyzed market trends to identify areas of opportunity for increased sales growth.
- Attended and participated in industry events.
- Created monthly reports to review the performance of each team member with the management team.
- Developed strategies for sales growth and customer retention.
- Grew sales from $1 to $45 million annually.
- Audited customer account information to identify issues and develop solutions.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
Sales & Marketing Manager
H&H
10.2010 - 03.2012
- Performed sales consultations and educated clients on products and services.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Developed and implemented marketing strategies to increase brand awareness and sales.
- Created content for promotional materials, including brochures, flyers, and websites.
- Cultivated business partnerships to build lasting relationships with internal and external parties.
Sales Supervisor
H&H
05.2008 - 10.2010
- Planned and coordinated staff training sessions for new and existing employees.
- Recognized employee skill lags and closed gaps with enhanced training and personal mentoring.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Utilized CRM software systems to track customer interactions.
Marketing Coordinator
H&H
Las Vegas, NV
11.2006 - 05.2008
- Conducted competitor research to determine best practices in the industry.
- Developed pricing strategies based on competitor research and market conditions.
Education
Bachelor of Science - Business Management
University of Las Vegas Nevada
Las Vegas, NV05-2003
Skills
- CRM software proficiency
- Data-driven decision making
- Partnership development
- Motivational coaching style
- Production data analysis
- Supply chain distribution
- Capacity planning
- Quality assurance controls
- Operations auditing
- KPI tracking
- Quality control
- Business forecasting
- Root-cause analysis
- Lean manufacturing
- Credit decisions
Timeline
Director of Sales & Marketing
H&H
12.2016 - Current
Executive Team Member
H&H
12.2016 - Current
Wholesale Customer Service & Sales Manager
H&H
03.2012 - 12.2016
Sales & Marketing Manager
H&H
10.2010 - 03.2012
Sales Supervisor
H&H
05.2008 - 10.2010
Marketing Coordinator
H&H
11.2006 - 05.2008
Bachelor of Science - Business Management
University of Las Vegas Nevada
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