Working with the community to better the future for the homeless
Paula Toombs
Administrative Assistant
Reno,NV
Summary
A highly equipped Administrative Assistant with experience in performing a variety of administrative and staff support duties for a specified department which require a range of knowledge and skills of organizational procedures and policies; directing and assisting visitors, and resolving administrative problems and inquiries; composing, editing, and proofreading correspondence and reports, and preparing a range of administrative documents. Effectively completed duties in high-pressure settings with minimal supervision in both leadership and team roles. Excel at troubleshooting typical problems and building successful solutions. Extensive experience with Microsoft office and Quick books.. Authorized to work in the US for any employer
Overview
5
5
years of professional experience
Work History
Intuit. inc - Tax Support Specialist
Reno, NV
02.2021 - 04.2021
- Accountable for solving complex payroll tax issuesaccurately and timely for Federal, State, and Local taxagencies.
- Profound understanding of accounting fundamentals andpayroll best practices Accountable for remitting taxpayments to appropriate taxing jurisdictions inaccordance to each state's determined filing frequency.
- Processed daily tax payments, printed tax paymentchecks and coupons based on due dates.
- Responsible for accurate set up and system maintenanceof SUI rates, tax jurisdictions by work location, both stateand local.
- Researched and resolved federal and state tax notices.
- Conducted reviews of internal tax documentation,reducing errors related to missed tax benefits Completed and filed returns with tax departments atlocal, state and federal levels Prepared tax returns, extensions, tax planningcalculations and write-ups for all types of organizationsand entities, including individuals Prepared wide array of returns such as corporate,fiduciary, gift, individual and private foundation returnsAssociate's degree : Medical GPA 3.5 / 3.9, Dean's Listfor 5 semesters Graduated with Honors anda 3.8 GPA Prepared written responses or tax return amendments toresolve state and federal notices Reviewed available data and compared against tax codeto determine exemptions, deductions, and potentialliabilities.
Customer Service Coordinator
The Pasha Group
Reno, NV
02.2020 - 12.2020
- Timely, accurate and complete registration withinrequired time-frames.
- Initiates registration processes according to customerrequirements and internal process standards.
- Effective communication and collaboration with internaland external customers.
- Maintains accurate, timely, and thorough records inproprietary databases.
- Performs routine data entry.
- This includes entering new orders and shipmentinformation into computerized tracking systems andtraces shipments with steamship lines, trucking vendors,railroads, and other suppliers and updates informationinto operations systems.
- Performs typing, faxing, mail distribution, phonemessaging, and other office related duties as required.
- Scans and separates documents in Document ManagementSystem.
- Update schedule, logs and tasks daily.
- Helped average of 15 customers every day by approachingconversations with positive attitude and focus oncustomer satisfaction.
Call Center Supervisor
GBS Enterprises
Reno, NV
12.2016 - 12.2019
- Hiring, training, and preparing call center representativesto respond to customer questions and complaints andtroubleshoot problems with services or products.
- Ensuring agents understand and comply with all callcenter objectives such as performance standards, andpolicies.
- Answering agent questions regarding best practices ordifficult calls.
- Monitor queue and track inbound calls Keep agents awareof inbound calls, calls waiting, abandonment rate, etc.
- Motivate and encourage agents through positivecommunication and feedback.
- Identifying operational issues and suggesting possibleimprovements such as monitoring and evaluating agentperformance, providing learning or coachingopportunities, and taking corrective action if necessary.
- Preparing reports and analyzing data to assistmanagement with call center goals.
- Working with other supervisors and management teammembers to support agents and maximize customersatisfaction.
- Monitor queue and track inbound calls.
- Keep agents aware of inbound calls, calls waiting,abandonment rate, etc.
- Motivate and encourage agents through positivecommunication and feedback.
- Supervised 45 customer support specialist in providingexcellent customer service to callers requiring assistancefor there furniture protection plans and manufactureissues Established and updated work schedules to account forchanging staff levels and expected workloads Assessed personnel performance and implementedincentives and team-building events to boost morale.
Customer ServiceRepresentative
OPTUM/UHG/Delta Dental
Reno, NV
06.2015 - 11.2016
- Inbound and outbound calls helped members withquestions and concerns regarding their Medicare anddental supplement plans.
- Enroll Medicare recipients into health plans by probing tofind which benefits will meet their needs, and simplifyingmultifaceted plans for a better consumer experience.
- Using knowledge of the Medicare product portfolio toaccurately assess distinct needs of different prospects,explain all differences between various products, andassist prospect members in selecting a product that bestmeets their unique needs.
- Assisted Health ServiceProviders and members with claims and payments.
- Helped members associate and identify certain procedurecodes for Delta Dental.
- Ability to maintain composure in a stressful environment.
- Maintained up-to-date knowledge of customer accounts.
- Created customer appointments, explained products andbenefits Confirmed payments, refunds, etc.
- Resolved payment and order disputes.
- Provided excellent technical support.
- VOLUNTEERING AND COMMUNITY INVOLVEMENT,PHOTOGRAPHY, YOGA, READING, LISTENING TOMUSIC1.
- Created a volunteer mission with a few colleagues ofmine to assist and support the local homeless shelter inReno nv.
- By providing financial contributions andeducation materials.
- Developed curriculum program to teach and reinforcesafe hygiene practice, first aid and nutrition throughinteractive lessons,Conceptualized and successfully launched an initiativethat collected contributions of gently used furniture andother household items in which were donated to theshelter.
Education
Ultimate Medical Academy
Skills
Critical Thinking
Interests
Assembled a volunteer mission with colleagues to assist and support our local homeless shelter.
I assembled a a volunteer mission with a few colleagues of mine to assist and support our local homeless shelter in Reno NV.
We do this by providing financial contributions, education materials. We also assist and teach them how to gather up
resources that will assist them in something as basic as a voucher for clothes or hygiene and or needing assistance
with obtaining there Birth certificate, Social security card or there identification card their is also the more complex
resources such as applying for housing or deposits for rent.
My colleagues and I have also developed a curriculum program to teach and reinforce
safe hygiene practice, first aid and nutrition through interactive lessons,
Conceptualized and successfully launched an initiative that collected contributions of gently
used furniture and other household items in which were donated to the shelter.
Software
MS Office (Word, Excel, Outlook, PowerPoint, OneNote,
Quickbooks Pro tip: talk about specific applications of your skills: Expense tracking, accounts
MS Office (Word, Excel, Outlook, PowerPoint, OneNote, Access)
- MS Office (Word, Excel, Outlook, Powerpoint, OneNote, Access)
- Google Drive (Docs, Sheets, Slides, Forms)
- Spreadsheets (Excel, Google Sheets, OpenOffice Calc). Pro tip: List specific skills such as: pivot tables, comparative analyses, link to database, macros, sensitivity tables, vertical lookups.
- Email (mail merge, filters, folders, rules)
- Presentations/Slideshows (Powerpoint, Google Slides, OpenOffice Impress.
- Quickbooks. Pro tip: talk about specific applications of your skills: Expense tracking, accounts payable, invoicing, cash flow management, employee time tracking, reports, payroll.
- Enterprise Systems. Automated Billing Systems, Payment Processing, Customer Relationship Management (Salesforce, Oracle Netsuite) Enterprise Resource Planning (Oracle, SAP) Business Intelligence, Business Continuity Planning
Timeline
Intuit. inc - Tax Support Specialist
02.2021 - 04.2021
Customer Service Coordinator
The Pasha Group
02.2020 - 12.2020
Call Center Supervisor
GBS Enterprises
12.2016 - 12.2019
Customer ServiceRepresentative
OPTUM/UHG/Delta Dental
06.2015 - 11.2016
Ultimate Medical Academy
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