Summary
Overview
Work History
Accomplishments
Interests
Additional Information
Timeline
Generic

PAULA TORPY

Summary

HELP LINK IN FOOTER. / PAGE HELP IN RIGHT MENU/ FIELD HELP IS IN POP UP WINDOW FOR SELECTED FIELD. EACH TIME A FORM MUST BE SENT FOR OTHER REASONS/YOU MUST SEND FORM ID 50504-VRG-7 USING THE SYSTEM EACH OFFICE ASSIGNS A WORKER AS THE LOCAL OFFICE NVRA COORD. BETWEEN LOCAL OFFICE-LOCAL VOTER REG. OFFICE, AS WELL STATEWIDE NVRA COORD. SEND TO VOTER REG. OFFICE AT LEAST ONCE WEEKLY ONCE SIGNED IN AT LOCAL OFFICE- CLIENT COMPLETES VRG-6 FORM. CLIENT CAN’T HAVE A VRG-6 TO TAKE WITH THEM. THEY GET A VRG-7 FORM. LOCAL OFFICE NBRA COMPLETES REQUIRED TRACKNG/ENSURES DELIVERY OF FORMS TO COUNTY CLERK W/IN TIMEFRAME. THE TOP SECTION MUST BE COMPLETED IN ENTIRELY. UPPER RIGHT CORNER NUMBER IS USED TO TRACK THAT DFR IS IN COMPLIANCE. MUST GO TO REGISTRATION OFFICE W/IN 5 DAYS. /PROOF/RECIEPT ABOVE DOTTED LINE BOX 15 IS FOR INDIVID. WHO ARE NON-TRADIONAL RESIDENCES. VOTER REGISTRATION RECIEPTS CAN BE TAKEN TO THE VOTING SITES IF PRIOR TO 29 DAYS

Overview

14
14
years of professional experience

Work History

AUTHORIZED REPRESENTATIVE

BLUE PENS ONLY
01.2010 - 01.2014
  • MAINTAINS SUPPLY OF VOTER REG
  • FORMS IN OFFICE
  • COLLECTS ALL FORMS DAILY/DELIVERS W/ VRG-9 (transmittal of voter reg
  • Materials) W/IN 5 DAYS TO CIRCUIT COURT CLERK (county clerk) OR BOARD OF VOTE REGISTRATION
  • IF HAD DELIVERED- WILL PROVIDE A RECEIPT
  • (VRG-8) STATES DATE/TIME OF DELIVERY AND PRINTED NAME/SIGNATURE OF PERSON RECEIVING FORMS
  • COORDINATOR USES ups FIRST CLASS MAIL IF MAILING
  • APPLYING FOR PUBLIC ASSISTANCE IED-170
  • PPM 1420.00.00
  • SHOULD NEVER BE TOLD INELIGIBLE/OR ELIGIBLE
  • PPM 1450.00.00 is the starting point for policy regarding the case record required for each applicant
  • Applications can take 15-45 days
  • To assist (PPM 2025.00.00)
  • If mailing application to client, must be the same day requested
  • How long till know that qualifies: short as 7days or long as 90 days
  • Federal requirements there are specific time frames
  • (PPM 2020.00.00) TANF 30-60 DAYS; SNAP 45-90 DAYS
  • What will I need: Verify identity/citizenship; verify income, resources, expenses
  • (common items) (PPM 2023.00.00) to ensure client meets federal/state requirements
  • CAN FAX UP TO 20 PAGES
  • PASSWORDS 8-32 CHARACT
  • VALID APPLICATION IS A NAME, ADDRESS, SIGNATURE
  • DFR APPLICATIONS: DFR 2512
  • There are 3 most used applications:
  • SNAP/CASH: (PPM 1820.00.00) ICP= INT
  • CONTACT PERSON/ Once signed/ not to be changed, nor info added
  • (PPM 1830.05.00) No home address is required to submit but to be eligible for
  • (PPM 2406.00.00) SECTION 7: Only for ICP that does not live with applicant
  • (PPM 2005.05.10) SECTION 8: Is there to expedite service
  • (PPM 1830.25.00) SECTION 9: all ppl living in household must be listed even if not applying
  • (PPM 3210.25.10) (PPM 2404.00.00) NOT SSI NEEDED IF NOT APPLYING.: SNAP AND TANF SHARE AN APPLICATION
  • CAN DO BOTH OR ONE
  • HEALTH COVERAGE: HAS 34 SECTIONS
  • IF THE ICP AND LIVE W/ CLIENT USE SECTION 33/ IF NOT, USE SECTION 21
  • Can electronically signed it is ok
  • (IHCPPM 1825.05.00) SECTION 6: not required to fill out
  • (IHCPPM 2403.00.00, 2845.15.00) SECTION 7: CITIZENSHIP/IMMIGRATION STATUS (IHCPPM 2402.00.00) SECTION 9: affordable care act
  • Requires tax filing info
  • (IHCPPM 2418.00.00, 3205.00.00) SECTION, : covers various income
  • (IHCPPM 2800.00.00) amount of pay and how often, child support, veterans’ benefit, SSI (not counted for many cat.) SECTION 12: applies to only those who are members of federally recognized tribes
  • SECTION 14: ANNUAL INCOME (IHCPPM 2035.10.00) SECTION 15: current health coverage
  • SECTION 16: TOBACCO USUAGE
  • SECTION 17: WHAT PLAN DO YOU WANT
  • SECTION 18 is for aged/disabled/blind but don’t have Medicare
  • SECTIONS 21-31: are for additional family members
  • SECTION 32: information on employment insurance coverage
  • WANT TO VOTE LAST
  • IF HAVE A NAVIGATOR FOR HEALTH CARE COVERAGE, they will fill out this SECTION 35
  • PEPW: presumptive elig
  • For pregnant
  • Children under 18, family planning services, former foster care 18-25yrs
  • Low-income parents/caretakers, HIP eligible adults
  • DFR DOES NOT PROCESS PRESUMPTIVE ELIGIBILITY APPLICATIONS
  • MEDICARE SAVINGS PROG.: MSP
  • COPAYS AND DEDUCTIBLES/PART B PREMIUM (PARTS A/B)
  • MUST AT LEAST FILL OUT 1ST PART
  • WILL TAKE AT 3-4 MONTHS FOR PART B PREMIUM TO STOP COMING OUT OF CHECK BUT WILL BE REFUNDED
  • Section 2 is also for Authorized person to fill out
  • UNDERSTANDING ARSs, ICPs, POAs, and LGs 20220621
  • AR-, PPM 3605.00.00/IHCPPM

TEAM LEAD

01.2000 - 01.2000
  • LAKE, ST JOSEPH, ALLEN, GRANT, TIPPECANOE, VIGO, WAYNE, MARION, CLARK, VANDERBURGH
  • Clients have access 24/7 due to online portal, including e-sig
  • Using IVR system 4:30 in person
  • Able to take documents in, use the Kiosk
  • Can always use mail
  • Documents, verifications, applications
  • 4:30 by telephone to submit for health coverage only
  • CCC CHANGE CENTER: THIS IS THE 3RD DELIVERY AREA
  • AG- ASSISTANT GROUP
  • RCC CHANGE CENTER: 2ND DELIVERY AREA
  • RIGHT NOW WE ARE DOING THE WHOLE STATE
  • CALLS GET ROUTED TO RCC OR LOCAL
  • WHAT WE ARE
  • ES
  • SEC is the only one who auth
  • Cases for us
  • WE WORK IN GROUPS:
  • COACHES- THEY WILL RESEARCH AND RESOLVE ANY PROBLEMS
  • GUIDANCE TO THE COACHES
  • QAA- PERFORM REVIEWS OF OUR WORK, INCOMING CALLS, CASE PROCESS, TASKS RECEIVED
  • AS A WORKER, ACCOUNTABLE FOR:
  • Understanding the rules, regulations, policies
  • Obtaining facts
  • Applying facts to rules, regulations, policies
  • Determining eligibility
  • IHCPPM 1805.00 REQUEST FOR APPLICATION:
  • In person and online during office hours
  • All reception staff, workers, those ans
  • Phones must inform clients that an application will be accepted when the name and address is completed and signed
  • HIP- REFER TO CHAP
  • 3500
  • Eligibility requirements
  • APPLICATION WILL BE ACCEPTED WHEN AT A MINIMUM IT CONTAINS:
  • NAME; ADDRESS; SIGNATURE
  • ENCOURAGE TO FILE SAME DAY OR ASAP
  • FILE REGARDLESS OF INELIGIBILITY
  • If a client requests an application, IT MUST BE MAILED SAME DAY!!
  • Interviewee must have their rights and responsibilities read to them at application point and recertification
  • Will also get them with that
  • If a client requires an interview, they will not require to have R & R read to them
  • Medicaid and TANF must report changes within 10 days
  • PPM 2215.00.00 CHANGES
  • IHCPPM 2215.00.00 CHANGES
  • SNAP AG’S Must be informed of their AG SIZE
  • Don’t have to report change until it goes over their allowed amount
  • PPM 2215.05.00 CHANGES REQUIRED TO BE REPORTED-SIMPLIFIED REPORTING(S)
  • Interviews are only done for SNAP, TANF, AGED, BLIND, DISABLED FOR HEALTH COVERAGE
  • Changes need to be reported as they occur
  • SNAP only if 130% above poverty level
  • HELPING PEOPLE WITH DISABILITIES
  • DON’T ASSUME NEEDS HELPS
  • ONLY OFFER IF APPEARS TO
  • RESPOND GRACIOUSLY
  • ALWAYS ADDRESS THE PERSON NOT THE ONE HELPING THEM
  • COMMUNICATE AT EYE LEVEL
  • HAND THEM THE DOCUMENTS
  • DON’T TALK DOWN TO PEOPLE
  • AVOID GRABBING ARM, DO NOT PAT ON HEAD OR TOUCH THEIR EQUIP
  • HEARING IMPAIRED MAY HAVE DOCUMENT READ TO THEM AND BE ENOUGH
  • MAY HAVE AUTH
  • REP OR VERBALLY GIVE PERMISSION TO DISCUSS CAS WITH SOMEONE OVER THE PHONE
  • SITE IMPAIRED: GREET AS SOON AS ENTER
  • ASK IF NEEDS ASSIST
  • OFFER ARM.BE DESCRIPTIVE WHEN TALKING
  • SPEECH IMPAIRED: GIVE FULL ATTENTION, DON’T INTERUPT OR FINISH SENTENCES
  • DON’T NOD
  • CAN HAVE THEM WRITE IT DOWN
  • RELAY INDIANA= IS FOR HEARING AND SPEECH IMPAIRMENTS
  • IEDSS ONLINE HELP INTERPRETER SVS
  • INTRODUCTION TO IEDSS (SYSTEM OF RECORD) IND
  • DETERMINIATION/SERV
  • SYST
  • LOG IN DAILY 4 PRIMARY FUNCTIONS
  • You get 3 tries to log in
  • You must use a username/password
  • Log out is at the footer and must use when done
  • HOMEPAGE: ALL ASSIGNMENTS/ NOTIFICATIONS/ TOOLS TO COMPLETE
  • MODULE (are on the top tab.) then sub module under that one
  • Goes from application to redetermination
  • Sub-module- Logical units of work (LUW) breaks task down into specific, detailed pieces
  • Left navigation bar
  • Right Menu quick access to case info
  • And links to other work functions
  • Case inf
  • Case #, case action, case status, local office flag
  • Edit record hist
  • Up/down
  • Delete in a row that can be deleted by auth
  • Workers
  • Expands/minimizes the left navigation bar
  • Read only/in place of the edit
  • Can see and check on application but make no changes
  • Spell check
  • Magnifying lens/to initiate searches
  • EYE GLASSES: Navigates to specific pages to want information is needed on that page
  • Expand/minimize the sub selection of the left navigation bar
  • Page print preview
  • HOME PAGE/ RIGHT MENU:
  • DASHBOARD-BANNER/ CLICK ON FSSA AND WILL TAKE YOU BACK TO HOMEPAGE
  • DUE DATE, PERSON ID, ALERTS, UPDATES, HOW MANY NOTIFICATIONS
  • RECENT HISTORY DROP DOWN/QUICK ACCESS TO MOST RECENT CASE WORK
  • NAME AND OFFICE ASSOC
  • WITH
  • QUICK JUMP: ALLOWS YOU TO QUICKLY TAKE ACTION ON CASE APPLICATION
  • (APP
  • CANNOT BE ACCESSED VIA QUICK JUMP) READY ONLY CAN BE USED
  • RECENT HISTORY AVATAR, WAY TO QUICKLY MOVE AMONG CASES
  • A CASE YOU HAVE NOT WORKED ON YET
  • BULLETINS: DISPLAY COMMUNICATIONS THAT ARE IMPORTANT FOR REVIEW LISTED IN DESCENDING ORDER BY DATE
  • PROVIDE CRITICAL UPDATES, POLICY CHANGES
  • SPECIFIC IEDSS PAGE TOO
  • ASSIGNED TASKS: DISPLAYS TASKS CURRENTLY ASSIGNED TO YOU OR WORKING ON
  • GET WORK BUTTON: starting tasks in another lesson
  • Date/ time due
  • Footer:
  • Home page/goes back to home page., Households with less than $150 gross income/liquid resources do not exceed $100
  • Households whose combined monthly gross income/liquid assets are less than the household’s rent/mortgage/utilities
  • Including entitlement to an SUA in the month of the application
  • SUA IS USED TO CALCULATE TOTAL SHELTER
  • MANUAL SCHEDULING
  • SCHEDULING BASICS IN IEDSS: PPM 1830.25.00

IDENTIFIER

01.2005 - 1 1
  • Race
  • Color
  • National origin
  • Age
  • Sex
  • Disability
  • Religious creed
  • Political beliefs
  • Reprisal/retaliation for prior civil rights activity In any program/activity conducted or funded by USDA
  • TREAT ALL INDIVIDUALS WITH RESPECT
  • USE THE MOST CURRENT FORMS
  • AVOID ANY AND ALL TYPES OF DISCRIMINATION
  • IEDSS:
  • EV-RIT: SHOWS ALL THAT YOU NEED TO USE FOR VERIFICATIONS
  • (Under resources)
  • For Hearing impaired: ADA: AMERICANS AND DISABILITIES ACT
  • Call 317-234-7700 or email: DFRExecOffice.DFR@fssa.in.gov
  • Make sure to have:
  • Client name/Auth
  • Representative
  • Case number
  • Specific notice/correspondence to be sent in Braille or large text
  • TRAINING RESOURCES ONLINE NETWORK = TRON
  • Includes training materials and on-the-job resources
  • THE INSPIRED LEARNING MANAGEMENT SYSTEM = iLMS
  • Is a platform for the delivery and management of learning within the State of Indiana
  • Will be registered
  • INDIANA ELIGIBILITY DETERMINATION SERVICES SYSTEM=
  • IEDSS
  • Is the system that supports the public assistance eligibility functions of DFR
  • SYSTEM OF RECORD
  • Policy manuals to describe eligibility/admin
  • Policies based on state/federal laws/regulations that govern the programs and systems, using the:
  • Program Policy manual, (PPM) = SNAP; T
  • Covers 92 counties
  • ACCESS PROGRAM POLICY MANUALS THRU IEDSS ONLINE HELP-HOME SCREEN
  • POLICY MANUALS THRU, WWW
  • IN.GOV/FSSA
  • CHAPTERS START WITH 1000 AND INCREASE IN INCREMENTS OF 200
  • Program identifier PPM (CAN USE CTRL + F)
  • IF THERE IS NO PROGRAM, , THEN IT PRETAINS TO ALL IN THAT PPM
  • ALL 3, Are they getting benefits?
  • Do they have an appt
  • Is appt
  • Needed, within 30 days
  • Are they all registered (file clearance)
  • SNAP/TANF within 6 days
  • MA A/MA B/MA DW/ NEED APPT
  • Within/ 7 business days
  • Always check applicant’s appt
  • Status is, as to not duplicate
  • System will generate notice if within 6-7 days
  • PPM 1835.00.00/IHCPPM 1835.00.00
  • If you have an expedited interview
  • Must contact client
  • Call x 2; 5min
  • Apart
  • ELECTRONIC APPTS
  • Accept appt
  • Date/time shown
  • Can decline-find next available
  • EMAIL COACH IF THERE ARE NO AVAILABLE APOINTMENTS., .10.00); for health coverage only a verbal ok can be done over the phone
  • Would be done w/ a 3-way call
  • RESPONSIBILITIES: submitting application; interviewing on behalf of the applicant; receiving notices; receiving benefits
  • Medicaid is the only one who can have an AR from an organization
  • (PPM 3605.05.00) Must id AR prior
  • Can use/receive benefits on behalf of recipient’s household
  • For DCS, there will be a Medical Transmittal form and AR will be children’s svc
  • There will be no AR form in the ECF, DCS, or incarcerated (DOC/COUNTY JAIL LISTED AS AR)
  • ICP- INTIAL CONTACT PERSON (PPM/IHCPPM 1820.00.00) is a person who applies on behalf of the applicant
  • Not required to sign forms
  • Can’t complete/reschedule an interview
  • There are different sections to fill out based on if live in the home or not
  • POA- POWER OF ATTORNEY Is an individual w/ the authority to act for another person in specified or all legal or financial matters
  • LG- LEGAL GUARDIAN is a person who has the legal authority/corresponding duty to care for personal/property interests of another person
  • The POA/LG status is obtained through the court system
  • Must present proper documentation
  • RARE: SAPN checks (supplemental assistance for personal needs) IHCPPM 5010.05.00
  • Protective payee for TANF checks: PPM 3605.25.35; STATE FORM 49884/F10024
  • There is no limit to ARs but only 3 can be listed
  • Each has a separate AR form
  • RELEASE OF INFORMATION- these are kept in the ECF and must be on file
  • Authorized Rep
  • Is responsible for accuracy of information provided
  • For SNAP/AGs will be liable for any over issuance
  • As a worker we may get permission while on phone while on 3-way call
  • SNAP/TANF, that permission is only good for that one time
  • External Inquiry: request from an outside agencies
  • There are 2 types of forms
  • (policy 1425.10.10) release of information to third parties
  • Must have written authorization specify the scope of information the DFR is authorized to release
  • EXTERNAL INQUIRY CONT.:
  • OUR DUT IS TO PROTECT THE CLIENT’S INFORMATION BEFORE THE NEEDS OF THE AGENCY MAKING THE REQUEST
  • There are 2 forms: FI 2511 Consent to release information
  • Vital statistics
  • Income
  • Verification of medical expenses authorization for disclosure of personal and health information
  • HIPPA compliant and is used when requesting PHI
  • NEVER GIVE OUT:
  • SSI; EMPLOYMENT INFO; CHILD SUPPORT INFO.; BANK ACCT.; HOUSEHOLD; CASE #’S
  • YOU MAY ONLY GIVE OUT INFO SPECIFIED ON AUTHORIZATION
  • REGISTRATION OF AN APPLICATION:
  • Process of validating information from an application(paper/online) to the IEDSS system
  • In the IEDSS system, you will use the application registration module to enter or edit application information
  • (Upper left)
  • Complete search for info
  • Duplicate application
  • Complete IEDSS application registration module
  • Screen for SNAP expedited services
  • Schedule interactive interviews when required
  • Dispose applications as needed
  • Continually maintain case notes
  • Rules/responsibilities:
  • Registration/depends on what is submitted/how
  • Applicant is responsible for submitting the request for assistance
  • Paper/benefits portal/telephone
  • (PPM 1820.00.00)
  • ICP- is the person who makes int
  • Contact
  • Completes/signs appl
  • May not be seeking assistance for themselves
  • Applicant’s benefits are determined by the file date
  • Date stamped by local office: this date supersedes a FAX date
  • Anything sent in on a weekend/ or after hrs
  • On a Friday will be the next business day
  • You cannot adjust this date
  • The date stamp on a fax is bottom left
  • Local office stamp is upper right
  • MASTER CLIENT INDEX:
  • Contains all information regarding individual, existing case/applications
  • The first consideration is whether or not the application is valid
  • If the application is invalid: contact a coach or team lead
  • PPM/IHCPPM 1805.00.00: REQUEST FOR APPLICATION
  • Client must be informed that an application is valid
  • IHCPPM 1825.15.00: DATE OF THE APPLICATION
  • PPM 1830.05.00/IHCPPM 1825.05.00: COMPLETION OF THE APPLICATION
  • An individual who is homeless can use the address of the local DFR office

Accomplishments

  • Areas of services are
  • CCC= Central change center
  • RCC= Regional Change Center
  • Local centers
  • Medicaid covers:
  • DFR= Division of Family Services
  • SNAP= Supplemental nutritional Assist
  • Program
  • TANF= Temporary assist
  • For Needy
  • CHIP= Children’s Health Insurance Program
  • Will process applications/renewals for Medicaid, SNAP, TANF, and CHIP
  • Ensure Hoosiers receive fast/accurate determinations
  • Use multiple systems
  • Support state employees processing applications, utilize critical thinking/problem solving to gather information
  • SRED = State redetermination eligibility /eligibility
  • IEDSS= Individual eligibility determination services system
  • RESOURCES:
  • FFSA SITE: https://www.in.gov/fssa
  • FFSA DFR & POLICY MANUAL (IN.GOV), HIPPA: HEALTH INSURANCE PORTABILITY/ACCOUNTABILITY ACT OF 1996 (legislation)
  • You have rights over your health information/can ask for records copy and make sure you are correct and who has seen the information
  • Sets rules for providers and ins
  • Co
  • About who can look/receive
  • PHI: PROTECTED HEALTH INFORMATION:
  • Name, address, records, phone/fax, condition
  • All individual’s health info
  • Info
  • Held/transmitted/ for or media to include electronic, paper or oral
  • Privacy rule came out of HIPPA Legislation
  • CIVIL RIGHTS: HAVE 180 DAYS TO FILE A COMPLAINT
  • State of Indiana has 10 protected rights
  • Race
  • Gender
  • Age-over 40
  • Familial status
  • National origin
  • Ancestry
  • Religion
  • Disability
  • Veteran status, IF THERE IS NO PROGRAM IDENTIFIER, THEN IT PRETAINS TO ALL IN THAT IHCPPM
  • ALL 4
  • SUA = STANDARD UTILITY ALLOWANCE (USED FOR SNAP)
  • Family and Social services admin
  • Est
  • 1991
  • WE ARE UNDER THE DFR—DIVISION OF FAMILY RESOURCES
  • WE HAVE 8 CARE DIVISIONS
  • IT ADMINISTERS TO OVER ONE MILLION HOOSIERS
  • Cash assistance
  • Benefits to individuals and families
  • TANF, SNAP, HEALTH COVERAGE are the main ones we will be using
  • PUBLIC ASSIST
  • IS:
  • SNAP WIC CHILD CARE GRANTS TOWNSHIP TRUSTEE
  • TANF MEDICAID SSI FOOD SURPLUS VETERAN/SENIOR PROGRAMS
  • RSS: SNAP/TANF REQUIRES IN PERSON BUT WE WILL PROCESS THE APPLICATIONS
  • WE HAVE 92 COUNTIES
  • SELF SUFFICIENCY FOR FAMILIES
  • IMPLEMENTS APPLICATION PROCESSING THROUGH VARIOUS METHODS, INTERNET, DOCUMENTS, CALL-IN, PERSONAL CONTACT IN LOCAL OFFICES
  • SNAP= SUPPLEMENTAL NUTRITION ASSIST
  • PROGRAM
  • IS 100% FEDERALLY FUNDED
  • NON-FINANCIAL/FINANCIAL/RESOURCE REQ
  • TANF= TEMP
  • ASSIST
  • FOR NEEDY FAMILIES (FED/STATE FUNDED) WORK FIRST, PERSONAL RESPONSIBILITIES
  • (Must except a job when can be secured w/ existing Edu
  • Skills) CHILD UNDER 18 AND LIVING IN A SPECIFIED RELATIVES HOME
  • RCA= REFUGEE CASH ASSISTANCE: limited to individual who meet immigration status and ID requirements as refugee
  • Don’t need a child to be eligible
  • Can’t be eligible for TANF
  • MEDICAID: HEALTH COVERAGE
  • MED 1: AGED BLIND AND DISABLED
  • MED 2: REFUGEE MEDICAL ASSISTANCE
  • MED 3: HIP AND HOOSIER HEALTHWISE (6-18 YRS)
  • MED 4: ASSISTS W/ HELPING MEDICARE RECIPIENTS PAY THEIR Part B premiums
  • STAND ALONE: INDIVIDUALS = MA12- BREAST/CERVICAL CANCER
  • OFFICE OPERATIONS:
  • CCC= Central change center
  • RCC= Regional Change Center
  • DFR HAS MANY VENDOR PARTNERS
  • FALLS UNDER THE FSSA
  • Applications: is found in Right Menu
  • Application complete (valid app
  • Has been registered/pending data collection)
  • Pending (comp
  • By hand, not electronically
  • Waiting on information) staged (done electronically, needs to be registered)
  • Disposed (duplicate, created error, no interview, denied, pending, not signed) Denied (reg., Assign
  • Case #, completed data, prog
  • Denied) Case Pending (valid app
  • Registered, data collection started but not completed) Denied (application denied prior to data collection) Disposed (valid app., registered, data collection completed and least 1 group approved.)
  • Cases: in the right menu always, pop-up by case number, case status
  • Approved- 1 program okd
  • Closed- case w/ previously approved prog
  • Benefits discontinued
  • Denied-all programs denied
  • Pending-has pending programs suspend- client is not eligible to receive benefit due to circumstances
  • SAMPLE: Prisoners that apply for released
  • Programs: DATA COLLECTION MODULE/IND
  • INFO
  • SUB-MODULE/PROGRAM REQUEST SUMMARY PAGE
  • (program request) approved- least 1 person denied- eligibility failed or client withdrew requested- program is pending/no decision made closed- program is no longer open suspend- program not open but w/reported change of circumstances, One of the most important aspects of your job
  • Accurate/timely
  • Search using their:
  • Person
  • SSN
  • Address
  • IEDSS:
  • Register application
  • Maintain application
  • Keep good notes as taking information
  • (HAWAII)
  • Not only help organize notes/can be reminder of things to look for
  • H
  • Household information(names/dob’s/address)
  • A
  • Application date (new or add-a-program)
  • W
  • What is needed (programs), First task is to series of searches to validate the applicant’s information/check for duplicate applications
  • (Always use which filed first)
  • ALWAYS SEARCH FOR NAME FIRST!!!
  • PAPER APPLICATION THRU THE “REGISTER APPLICATION MODULE”
  • ELECTRONIC APPLICATION THRU THE “MAINTAIN APPLICATION”
  • DRIVER FLOW:
  • Register application
  • Register address
  • Address verification
  • Register individual
  • File clearance/case assoc
  • (checking to make sure not in system)
  • Register program
  • Summary
  • CASE ASSOC
  • (known in system), we should be linking it to the other cases/applications
  • SNAP is the only program that offers expedited services
  • Expedited interviews take priority over non
  • If the applicant is eligible for expedited benefits, they should receive within 7 business days
  • Interviews are within 1 day for this
  • All initial applications must be reviewed for expedited services
  • CONDITIONS FOR EXPEDITED ELIGIBILITY: HIPPM 1830.25.00
  • A household w/ a migrant or seasonal farm worker:
  • The total liquid assets is less than or equal to $100
  • No income from a former employment will be received after today
  • Employment income to be received from a new source is not more than $25.

Interests

  • RMS IS A RANDOM MOENT SAMPLING , ALLOCATES ADMIN COSTS ESTB TIME AND EFFORT SPENT ON FEDERAL PROGRAMS ALLOWS FSSA TO CLAIM FEDERAL REIMBURSEMENT RMTS RANDOM MOMENT TIME STUDY RANDOMLY SELECTS EMP ASKS SAMPLED STAFF WHAT THEY DO AT SPECIFIC TIME COMPILES RESULTS WHO IS INCLUDED IN SAMPLES: STATE ELIG CONS (SEC’S) ELIG SPEC (ES’S) WORKING LEADS $41,415 PER SAMPLE RMS SCENERY: INTIAL EMAIL TO RESPONDENT SAMPLE RESPONSE REMINDER CALL TO RESP AFTER 1 WORKDAY (IF NOT ANS) REMINDER EMAIL IF NOT ANS IN 2 DAYS (CC RM/SUPERVISOR) WILL CLARIFY THRU EMAIL IF UNCLEAR 10% ARE CONFIRMED VALIDITY OF EMAIL: RMTS@DSNWORLDWIDECOM SUBJ: “RANDM MOMENT SAMPLE YOUR NAME AT TOP OF EMAIL EMAIL MAY BE MARKED AS SPAM HELP: , takes you to Online Help 1st line of assistance Logout: will quickly/securely log you out RIGHT MENU GIVES YOU THE ABILITY TO SEARCH/CASE INFORMATION PAGE HELP: POP-UP W/ DESCRIPTION FOR CURRENT PAGE PENDING TASKWORK: DISPLAYS ALL OPEN TASKS NOT ASSIGNED TO YOU/CAN BE PICKED UP BY YOU PHONE SCREEN POP: LINKS TO THE CALL SEARCH PAGE SEARCH: USING DIFF SEARCH CRITERIA SUCH; CASE #, PERSON ID, SSN, APP NUMBER SEARCH DOCUMENTS: LINK USED TO SEARCH FOR DOC CREATE TASK: DISPLAYS A POP UP ALLOWS A NEW TASK TO BE CREATED IEDSS NAVIGATION BARS: WORK-WHAT DOING NAVIGATION- WHERE YOU SEE IT TOP NAVIGATION: See Module- work, tabs- top/navigation bar-beneath banner App (register/maintain) Sched(schedule, search, view calendar) data(initiate, pending, ind info, household info, others) SUB-NAVIGATION BAR: Sub-Module-pages, tabs- sub-navigation bar-banner Eligibility Determination (resource assess, search, results) Redetermination ( review main) use to complete annual redet Others: correspondence, search, reception log, task mgmt, benefit insurance LEFT NAVIGATION BAR: Logical UNit of Work (LUW)-page, task- left navigation bar, MY ASSIGNED TASK: , WILL SHOW THE NEW TASK (Must click start to begin) TASK DETAILS: PROVIDES INFO ABOUT THE WORK TO BE COMPLETED
  • ONCE THE START TASK BUTTON IS CLICKED, YOU CAN’T GO BACK TO THE TASK QUEUE TASK STATUS: , CURRENT STATE OF THE TASK ONE WAY TO GET BACK INTO YOUR TASK IS TO GO TO: HOME PAGE- ASSIGNED TASKS-CLICK ON RESUME OR GO TO TASK DETAILS- RESUME WHEN ALL ACTIONS ARE COMPLETED, GO TO TASK DETAILS AND MARK COMPLETE OTHER TASKS: MAY NOT BE WORKED BY YOUR THESE ARE DONE BY OTHERS
  • PENDING WORKABLE TASKS ARE USUALLY RELATED TO CURRENT TASK YOU MAY ASSIGN THESE TO YOU
  • MY TASKS: ARE YOUR TASKS ASSIGNED TO YOU CREATING TASKS: Reasons: Adding new baby Suspected fraud Appeal requests Splitting documents http:wwwingov/sos/elections/indexhtm GENERAL RCC VOTER REG WORK INST AT OPS SITE 35424

Additional Information

  • 165% test adult/child-TANF over 60 yrs., residing with others can’t purchase/prepare meals, may qualify for separate AG w/ higher income limit. (ppm3445.30.00) Case Actions can be found, IEDSS Dashboard, data collection, initiate data collection. Enter case #. EA- view data collection screens are read only. Intake- collecting information. Action- access case using the last case action chosen. Add person. Add Program (due to new app.) SNAP/TANF every 12 months. Redetermination/recert. Revert to open- 1 business day, revert closed or denied to open. Troubleshoot a case by reviewing w/out change. Phone #;s may be updated. (View data screens) These are only done by FSSC: Resource Assessment; nursing home cases Med enrollment: process breast/cervical cancer application or foster care/adoptions. Disaster SNAP: PROCESS A DISASTER SNAP APPLICATION Case read: for external vendors only. IEDSS_Know_Your_Numbers.pdf (in.gov) Tell how you have an application #. - starts with T once the address is entered. 9 digits How many digits in a PERSON ID number? 12 AFTER IND. PASSES file clearance. That 2 digits in a person ID are ‘99’. How do know the case number. Case Number has 10 digits begin with ‘6’ hearing cases start with ‘4’ Each assistance group is assigned a unique 8 digit filing unit number. (SNAP/TANF) SNAP/TANF CAN HAVE MULTIPLES IN ASSIST. GROUPS. MEDICAID WILL ONLY HAVE 1 MEMBER Person Identifiers are commonly used. Under search and their ID number or SSI number. IED-139 TASKS/QUES. RCC TASKS GROUPS: IED-127 TASK MANAGEMENT: GO TO DASHBOARD/ASSIGNED TASKS AREA/CHOSING A QUE. /DISPLAYS ALL TASKS ASSIGNED. TASK COMPLETED TODAY COUNT DISPLAYS THE # OF TASKS COMPLETED FOR THE DAY QUEUE NAME DROP DOWN ALLOWS YOU TO SELECT THE QUEUE IN WHICH THE TASKS ARE PULLED. (ASSIGNED BY MANAGEMENT) DRAG ALONGS GET WORK BUTTON PULLS A TASK FROM ONE OF YOUR ASSIGNED QUEUES /ASSIGNS IT TO YOU. GET WORK: WILL ASSIGN YOUR TASKS FOR THE DAY (there can be more than 1 task assigned assoc. w/ task)

Timeline

AUTHORIZED REPRESENTATIVE

BLUE PENS ONLY
01.2010 - 01.2014

IDENTIFIER

01.2005 - 1 1

TEAM LEAD

01.2000 - 01.2000

Similar Profiles

CREATE PROFILE
PAULA TORPY