Paula Trout
Columbus,OH
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated knowledge and sales expertise often leading the agency in sales while coaching the team
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
34
34
years of professional experience
Work History
Office Manager
Lengal Financial Allstate Agency
10.2022 - Current
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Agency Operations Leader
Sweeney Allstate Insurance Group
05.2019 - 09.2022
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Managed internal operational standards and productivity targets.
- Compiled training materials for new employees and tracked skill development.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Motivated and trained employees to maximize team productivity.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Customer Service Manager
Lengal Financial Allstate Agency
05.2013 - 04.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Kept accurate records to document customer service actions and discussions.
- Addressed potential cancellations and offered catered solutions to retain accounts.
LPN Charge Nurse
Good Shepherd Care Center
09.1989 - 04.2013
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Delivered direct quality care to patients by evaluating medical conditions and managing and assessing treatments.
- Established cordial relationships with medical personnel and staff to promote teamwork and maintain positive attitude.
- Assembled and used equipment such as catheters, tracheotomy tubes, or oxygen suppliers to effectively manage patient care.
- Assisted in coordinating transfers, discharges and admissions to establish smooth transition of patients.
- Managed daily staff assignments and patient scheduling to guarantee clinic coverage and flow.
- Collaborated with interdisciplinary teams to establish proper patient care and provide education to patients and family members.
- Promoted patient independence by teaching self-care skills and explaining conditions and medications.
- Administered medications and injections to patients.
Education
IV Certified LPN License - Nursing
Nichols Career Center
Jefferson City, MONo Degree - Property Casualty Life Health License
Hondros College of Business
Westerville, OHSkills
- Excellent Multitasking Abilities
- Customer Relations
- Administrative Oversight
- Customer Service Management
- Training and Development
- Organizational Skills
- Handling Complaints
- Staff Training
- Policy Implementation
Accomplishments
Along with being Agency Operations Leader for Sweeney Insurance Group I never missed my monthly sales goals and was the top agency producer 16 out of last 18 months as a producer/manager
Timeline
Office Manager
Lengal Financial Allstate Agency
10.2022 - Current
Agency Operations Leader
Sweeney Allstate Insurance Group
05.2019 - 09.2022
Customer Service Manager
Lengal Financial Allstate Agency
05.2013 - 04.2019
LPN Charge Nurse
Good Shepherd Care Center
09.1989 - 04.2013
IV Certified LPN License - Nursing
Nichols Career Center
No Degree - Property Casualty Life Health License
Hondros College of Business
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