Paula Tupper
Grandville,MI
Summary
Proactive and versatile professional with years of experience in customer service, management, facility and sports administration, and fitness and wellness. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant General Manager
ARCH AMENITIES GROUP, Premier Athletic & Tennis Club
12.2022 - Current
- Under the supervision of the General Manager, lead staff comprised of tennis professionals, group fitness instructors, front desk associates, marketing and membership associates and personal trainers
- Oversee billing, ordering and purchasing of goods
- Oversee marketing and membership departments including membership sales, prospecting, email marketing, paid advertising and website design
- Develop and lead staff trainings and meetings
- Schedule fitness, front desk and tennis staff
- Work with a quarterly budget and report accounting metrics
- Attend monthly and weekly calls with corporate sites for training and collaboration with fellow General Managers
- Assist in nonprofit administration under the USTA to provide tennis programming for underserved youth
Group Fitness Instructor & Personal Trainer
ARCH AMENITIES GROUP, Premier Athletic & Tennis
04.2018 - Current
- Instruct 7-15 group fitness classes per week for all ages and abilities including Silver & Fit, Barre, Zumba, Spinning, Boxing, Circuit Training, HIIT, and Strength & Conditioning for junior tennis athletes
- Conduct foundation appointments for new members including a health history screening, body composition, and equipment orientations, goal assessment, as well as interpret results and findings
- Sell and implement fitness programs for all ages and abilities
- Provide basic nutrition guidelines and meal plans
Marketing and Membership Director
ARCH AMENITIES GROUP, Premier Athletic & Tennis
09.2018 - 12.2022
- Under the supervision of the General Manager, lead a team of Membership Associates in marketing and selling various membership types
- Serve as a supervisor to various departments including tennis, fitness, membership and front desk relations
- Provide facility tours to prospective members
- Handle telephone questions and requests, prospecting, and follow up with members and guests of the facility
- Complete and process paperwork for members
- Develop marketing and promotional pieces through digital, postal, and e-mail services
- Process and handle current and prospective members billing information
- Process membership fees monthly and make reminder calls and emails for missed billing if needed
- Operate various forms of social media
- Community outreach to local businesses for corporate partnership opportunities
- Participate and lead discussion in a weekly telephone conference to discuss sales, marketing strategies, and share ideas
- Lead meetings and discussions with membership and marketing team on a weekly basis
Fitness Facility Intern
THE MCCAHILL GROUP, AMWAY CORP.
01.2018 - 04.2018
- Observe, assist, and provide input to personal trainers, group exercise instructors, membership coordinators, and site managers of a fitness facility comprised of employees of the Amway Corporation
- Complete fitness assessments, membership paperwork, and answer questions for members
- Complete a semester long incentive program including the business plan, marketing, and implementation for members
- Upkeep and maintenance of the facility
Fitness & Wellness Services Supervisor
GRAND VALLEY STATE UNIVERSITY
07.2017 - 04.2018
- Oversee student staff and interns in fitness and wellness services including group exercise, clerical staff, and clinical exercise technicians
- Communicate with professional staff to develop programs, incentives, and schedule
- Organize and attend meetings with supervisors and student staff
Clinical Exercise Technician
GRAND VALLEY STATE UNIVERISTY
01.2017 - 04.2018
- Perform various fitness assessments
- Organize, plan, and create personalized fitness programs for clients based on their goals
- Instruct movements and safety precautions for fitness programs
- Use various software to complete exercise programming
- Complete paperwork, medical records, and progress notes for clients
Clerical Representative
GRAND VALLEY STATE UNIVERSITY
05.2016 - 04.2018
- Participate in key aspects of the work related to the planning, marketing and execution of the health & wellness services
- Perform a wide variety of executive administrative work in a dynamic, fast-paced environment while maintaining a helpful, courteous, and professional manner
- Professional liaison between professional staff, participants, and fellow staff
- Prioritize and manage multiple projects simultaneously, and follow through in a timely manner
- Answer phone calls, complete data entries and sales and deposits on a daily basis
Event Staff
GRAND VALLEY STATE UNIVERSITY
01.2015 - 04.2018
- Prepare, organize and clean various fitness studio spaces for Group Exercise instructors and participants
- Communicate announcements and happenings in Campus Recreation to instructors and participants
- Check in and greet participants
- Maintain a positive and helpful environment for Group Exercise participants
Group Exercise Instructor
GRAND VALLEY STATE UNIVERSITY
12.2014 - 04.2018
- Teach various styles of Group Exercise including Spinning, Zumba, Strength-based circuit classes, and Cardio Hip Hop
- Coordinated with other instructors to team teach
- Provide expertise to participants of all levels of fitness
- Plan classes to suit participants needs and suggestions
Wellness Fieldwork
GRAND VALLEY STATE UNIVERSITY
08.2017 - 12.2017
- Work alongside one intern to fitness test, goal-set, and plan workout programs for a group of 10 faculty and staff members
- Complete necessary paperwork and use computer software to create comprehensive tracking of fitness test results
- Plan and organize wellness events
- Communicate with participants on a weekly basis to track goals
Education
Bachelors of Science - Exercise Science
Grand Valley State University
Allendale, MI04.2018
Skills
- Ability to provide a welcoming and inclusive environment
- Strong intrapersonal communication and management skills
- Ability to lead, instruct, and present
- Ability to provide remarkable customer service
- Ability to work cohesively in a team setting
- Ability to meet deadlines while prioritizing tasks
- Strong organizational skills
- Ability to develop a strategic, creative, & long-term vision
- Excellent typing, data entry and technical skills
Additional Information
- Arch Amenities Group Basics to Excellence Award for Outstanding Service (November 2018)
Certification
Certified in First Aid/AED/Adult & Youth CPR
Timeline
Assistant General Manager
ARCH AMENITIES GROUP, Premier Athletic & Tennis Club
12.2022 - Current
Marketing and Membership Director
ARCH AMENITIES GROUP, Premier Athletic & Tennis
09.2018 - 12.2022
Group Fitness Instructor & Personal Trainer
ARCH AMENITIES GROUP, Premier Athletic & Tennis
04.2018 - Current
Fitness Facility Intern
THE MCCAHILL GROUP, AMWAY CORP.
01.2018 - 04.2018
Wellness Fieldwork
GRAND VALLEY STATE UNIVERSITY
08.2017 - 12.2017
Fitness & Wellness Services Supervisor
GRAND VALLEY STATE UNIVERSITY
07.2017 - 04.2018
Clinical Exercise Technician
GRAND VALLEY STATE UNIVERISTY
01.2017 - 04.2018
Clerical Representative
GRAND VALLEY STATE UNIVERSITY
05.2016 - 04.2018
Event Staff
GRAND VALLEY STATE UNIVERSITY
01.2015 - 04.2018
Group Exercise Instructor
GRAND VALLEY STATE UNIVERSITY
12.2014 - 04.2018
Bachelors of Science - Exercise Science
Grand Valley State University
Certified in First Aid/AED/Adult & Youth CPR
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